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Frontline employees' participation in service innovation implementation : the role of perceived external reputation
Schaarschmidt, Mario - In: European management journal 34 (2016) 5, pp. 540-549
Persistent link: https://www.econbiz.de/10011597821
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Kundenbezogene Unternehmensreputation bei Dienstleistungsunternehmen : eine internationale Vergleichsstudie
Klinner-Möller, Nicole; Walsh, Gianfranco - In: Herausforderungen der internationalen marktorientierten …, (pp. 435-453). 2011
Persistent link: https://www.econbiz.de/10008842198
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Culture and age as moderators in the corporate reputation and loyalty relationship
Bartikowski, Boris; Walsh, Gianfranco; Beatty, Sharon E. - In: Journal of business research : JBR 64 (2011) 9, pp. 966-972
Persistent link: https://www.econbiz.de/10009241411
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Exploring corporate ability and social responsibility associations as antecedents of customer satisfaction cross-culturally
Walsh, Gianfranco; Bartikowski, Boris - In: Journal of business research : JBR 66 (2013) 8, pp. 989-995
Persistent link: https://www.econbiz.de/10009755381
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Service employees' willingness to report complaints scale : cross-country application and replication
Walsh, Gianfranco; Northington, William Magnus; Hille, … - In: Journal of business research : JBR 68 (2015) 3, pp. 500-506
Persistent link: https://www.econbiz.de/10010495371
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Customer-based corporate reputation : introducing a new segmentation criterion
Walsh, Gianfranco; Beatty, Sharon E.; Holloway, Betsy Bugg - In: Reputation Management, (pp. 151-161). 2011
Persistent link: https://www.econbiz.de/10009271984
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Family allowances as reverse retail discrimination
Rosenbaum, Mark S.; Walsh, Gianfranco; Wozniak, Richard - In: International journal of retail & distribution management 40 (2012) 5, pp. 342-359
Persistent link: https://www.econbiz.de/10009568099
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Investigating consumer confusion proneness cross-culturally : empirical evidence from the USA, Germany, and Thailand
Walsh, Gianfranco; Lindridge, Andrew; Mitchell, … - In: International journal of markets and business systems 2 (2016) 3, pp. 226-242
Persistent link: https://www.econbiz.de/10011715890
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Unintended reward costs : the effectiveness of customer referral reward programs for innovative products and services
Dose, David; Walsh, Gianfranco; Beatty, Sharon E.; … - In: Journal of the Academy of Marketing Science 47 (2019) 3, pp. 438-459
Persistent link: https://www.econbiz.de/10012107178