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USA
Relationship marketing
26,367
Beziehungsmarketing
25,692
Service quality
21,767
Dienstleistungsqualität
21,016
Bibliometrie
20,225
Bibliometrics
20,210
Customer satisfaction
15,533
Consumer behaviour
14,167
Kundenzufriedenheit
13,950
Konsumentenverhalten
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Hotel industry
6,601
Hotellerie
6,512
Theorie
4,907
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United States
4,126
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3,412
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3,343
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3,274
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3,260
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3,197
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3,196
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3,012
E-commerce
2,930
Lieferantenmanagement
2,799
Supplier relationship management
2,797
Wirtschaftsprüfung
2,640
Financial audit
2,634
Online-Marketing
2,489
Brand image
2,477
Internet marketing
2,475
Markenimage
2,463
Innovation
2,410
Online-Handel
2,401
Online retailing
2,393
Marketingmanagement
2,363
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2,360
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Greenstein, Shane M.
21
Jang, Soocheong
20
Hanushek, Eric Alan
19
Azoulay, Pierre
16
Han, Heesup
15
Smith, Alan D.
15
Rebitzer, James B.
13
Rivkin, Steven G.
13
Zivin, Joshua S. Graff
13
Jaffe, Adam B.
12
Mattila, Anna S.
12
Staiger, Douglas
12
Laband, David N.
11
Lee, Seoki
11
Trajtenberg, Manuel
11
Gruber, Jonathan
10
Hamermesh, Daniel S.
10
Huckman, Robert S.
9
Woessmann, Ludger
9
Ellison, Glenn
8
Figlio, David N.
8
Fons-Rosen, Christian
8
Hubbard, Thomas N.
8
Jacob, Brian Aaron
8
Kane, Thomas J.
8
Kessler, Daniel P.
8
Kumar, V.
8
Rockoff, Jonah E.
8
Ruhose, Jens
8
Rupp, Nicholas G.
8
Walsh, Gianfranco
8
Bloom, Nicholas
7
Borjas, George J.
7
Cardoso, Ana Rute
7
Chan, Kam C.
7
Doran, Kirk B.
7
Hall, Bronwyn H.
7
Johnson, Michael D.
7
O'Neill, John
7
Prybutok, Victor R.
7
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National Bureau of Economic Research
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IGI Global
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USA / General Accounting Office
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Center for the Study of Industrial Organisation
5
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3
Association of British Chambers of Commerce
2
Edward Elgar Publishing
2
Federal Reserve Bank of St. Louis
2
Hongkong / Securities and Futures Commission
2
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2
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Constitutional Rights
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Advanced Research Workshop on Science Evaluation and Its Management <1997, Prag>
1
American Society for Quality
1
Arthur D. Little International Inc. <Wiesbaden>
1
Banco Centroamericano de Integración Económica
1
Business Information Centre <Toronto>
1
CESifo GmbH
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Cato Institute
1
Confederation of Britisch Industry
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Deutsches Zentrum für Hochschul- und Wissenschaftsforschung
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Dipartimento di Scienze Economiche "Marco Fanno", Università degli Studi di Padova
1
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1
Foerder Institute for Economic Research <Tēl-Āvîv>
1
Fraunhofer-Institut für Produktionstechnologie IPT
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Friedrich-Schiller-Universität Jena
1
Gottfried Wilhelm Leibniz Universität Hannover
1
Industrial Relations Research Association
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Institut für Weltwirtschaft
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Internationales Symposium Evaluation of Integrated Delivery Systems - Performance Measurement <2000, Berlin>
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National Institute of Economic and Social Research
1
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Working paper / National Bureau of Economic Research, Inc.
188
International journal of hospitality management
104
Journal of business research : JBR
36
Health care management review : HCM review
35
The journal of services marketing
34
NBER working paper series
29
International journal of contemporary hospitality management
27
Journal of retailing and consumer services
27
Industrial marketing management : the international journal for industrial and high-tech firms
26
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
26
Journal of service research : JSR
24
The review of economics and statistics
24
Services marketing quarterly
23
Discussion paper / Centre for Economic Policy Research
22
Journal of hospitality marketing & management
22
The journal of economic perspectives : EP ; a journal of the American Economic Association
22
Academy of Management journal : AMJ
20
Journal of the Academy of Marketing Science
20
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
20
Quality management journal : QMJ
19
The American economic review
19
Discussion paper series / IZA
18
Economic inquiry : journal of the Western Economic Association International
17
The Cornell School of hotel administration handbook of applied hospitality strategy
17
Inquiry : a journal of health care organization, provision and financing
16
Psychology & marketing
16
Economics of education review
15
International journal of health care finance and economics
15
The journal of economic education
15
The journal of hospitality financial management : journal of the Association of Hospitality Financial Management Educators
15
Auditing : a journal of practice & theory
14
Harvard business review : HBR
14
Journal of business ethics : JOBE
14
Journal of human resources : JHR
14
Health affairs : at the intersection of health, health care, and policy
13
Journal of air transport management
13
Journal of consumer research : JCR ; an interdisciplinary bimonthly
13
Journal of marketing management : MM
13
Journal of marketing theory and practice
13
Managing service quality : MSQ ; an international journal
13
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ECONIS (ZBW)
4,122
Other ZBW resources
31
EconStor
20
RePEc
12
USB Cologne (EcoSocSci)
9
OLC EcoSci
2
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1
From customer satisfaction to customer delight : creating a new standard of service for the hotel industry
Torres, Edwin N.
;
Kline, Sheryl
- In:
International journal of contemporary hospitality management
25
(
2013
)
5
,
pp. 642-659
Persistent link: https://www.econbiz.de/10009774270
Saved in:
2
Understanding customers' service experience : review and research propositions
Khan, Arif K.
;
Metri, Bhimaraya A.
- In:
International journal of business environment : IJBE
4
(
2011
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10009155012
Saved in:
3
Switching intention model development : role of service performances, customer satisfaction, and switching barriers in the hotel industry
Han, Heesup
;
Kim, Wansoo
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 619-629
Persistent link: https://www.econbiz.de/10009130566
Saved in:
4
Linking servicescape to customer satisfaction : exploring the role of competitive strategy
Miles, Patti
;
Miles, Grant
;
Cannon, Alan
- In:
International journal of operations & production …
32
(
2012
)
7
,
pp. 772-795
Persistent link: https://www.econbiz.de/10009572748
Saved in:
5
Effect of service encounter pace on customer satisfaction
Noone, Breffni Monica
-
2004
Persistent link: https://www.econbiz.de/10003566826
Saved in:
6
Putting the service-profit chain to work
Heskett, James L.
;
Jones, Thomas O.
;
Loveman, Gary W.
; …
- In:
Harvard business review : HBR
86
(
2008
)
7/8
,
pp. 118-129
Persistent link: https://www.econbiz.de/10003736022
Saved in:
7
The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram
;
Chase, Richard B.
-
2013
Persistent link: https://www.econbiz.de/10013469204
Saved in:
8
Managing retention in service relationships
Aflaki, Sam
;
Popescu, Ioana
-
2013
-
Rev. vers. of 2012/42/DS
Persistent link: https://www.econbiz.de/10009785999
Saved in:
9
Monitoring, measuring and managing customer service
Goodman, Gary S
;
Goodman, Gary S.
-
2000
Persistent link: https://www.econbiz.de/10001449388
Saved in:
10
Non-complementary behavior and guest service management
Pizam, Abraham
- In:
International journal of hospitality management
58
(
2016
),
pp. 117-118
Persistent link: https://www.econbiz.de/10011581406
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