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Customer loyalty in third party logistics relationships : findings from studies in the USA and Germany ; with 114 tables

Cahill, David L. - 2007

Persistent link: https://www.econbiz.de/10003362122

Customer Loyalty in Third Party Logistics Relationships : Findings from Studies in Germany and the USA

Cahill, David L. (contributor) - 2007

To manage an effective customer loyalty program, third party logistics service providers (3PLs) must understand the … validated using empirical data from nearly 800 logistics managers in Germany and the USA. The author reviews the effects of …Challenged by increasing competition and globalization, third party logistics service providers (3PLs) can become more …

Persistent link: https://www.econbiz.de/10013520666

Developing a scale for proactive improvement within logistics outsourcing relationships

Wallenburg, Carl Marcus; Knemeyer, A. Michael; Goldsby, … - In: The international journal of logistics management 21 (2010) 1, pp. 5-21

Persistent link: https://www.econbiz.de/10003996627

A cross cultural investigation of airlines service quality throgh integration of Servqual and the Kano model

Basfirinci, Cigdem; Mitra, Amitava - In: Journal of air transport management 42 (2015), pp. 239-248

Persistent link: https://www.econbiz.de/10010482001

Examining logistics outsourcing practices in the United States : from the perspectives of third-party logistics service users

Min, Ho-key - In: Logistics research 6 (2013) 4, pp. 133-144

Persistent link: https://www.econbiz.de/10010223142

End-user contribution to logistics value co-creation : a series of exploratory studies

Bahn, Kenneth D.; Granzin, Kent L.; Tokman, Mert - In: Journal of marketing channels : ... distribution … 22 (2015) 1, pp. 3-26

Persistent link: https://www.econbiz.de/10010503353

Antecedents and consequences of frontline service employee commitment to service quality

Elmadağ Baş, Ayşe Banu; Ellinger, Alexander E.; … - In: Journal of marketing theory and practice 16 (2008) 2, pp. 95-110

Persistent link: https://www.econbiz.de/10003735477

Investigating the influence of velocity performance on satisfaction with third party logistics service

Briggs, Elten; Landry, Timothy D.; Daugherty, Patricia J. - In: Industrial marketing management : the international … 39 (2010) 4, pp. 640-649

Persistent link: https://www.econbiz.de/10003983996

The empowerment of frontline service staff in 3PL companies

Ellinger, Alexander E.; Keller, Scott B.; Elmadağ … - In: Journal of business logistics : JBL 31 (2010) 1, pp. 79-98

Persistent link: https://www.econbiz.de/10003985929

The stepwise process relationship between strategic leadership, quality practices, and performances : an empirical analysis in the U.S. and China manufacturing

Cho, Young Sik; Thiagarajan, Palaniappan; Chong, Hyonsong; … - In: International journal of operations and quantitative … 23 (2017) 2, pp. 147-160

Persistent link: https://www.econbiz.de/10011732634

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