//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"USA"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The role of employee affective...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
USA
Consumer behaviour
82,942
Konsumentenverhalten
80,462
Service quality
21,628
Dienstleistungsqualität
20,877
Customer satisfaction
15,448
Kundenzufriedenheit
13,864
Relationship marketing
12,610
Beziehungsmarketing
12,532
Theorie
10,736
Emotion
10,705
Theory
10,528
Brand management
7,853
Markenführung
7,805
Brand image
6,952
Markenimage
6,906
United States
6,321
Online-Handel
5,966
Online retailing
5,952
Deutschland
5,454
Social Web
5,230
Social web
5,228
Germany
5,109
Online-Marketing
4,719
Internet marketing
4,706
Einzelhandel
4,489
Retail trade
4,447
Brand
4,365
Markenartikel
4,349
Electronic Commerce
4,104
Experiment
4,076
E-commerce
3,980
Werbewirkung
3,783
Advertising effects
3,743
Verbraucherverhalten
3,589
Advertising
3,125
Vertrauen
3,106
Confidence
3,087
Werbung
3,029
Virales Marketing
3,001
more ...
less ...
Online availability
All
Undetermined
1,285
Free
847
Type of publication
All
Article
4,674
Book / Working Paper
1,918
Journal
16
Type of publication (narrower categories)
All
Article in journal
4,234
Aufsatz in Zeitschrift
4,234
Graue Literatur
1,068
Non-commercial literature
1,068
Working Paper
989
Arbeitspapier
913
Aufsatz im Buch
341
Book section
341
Hochschulschrift
191
Thesis
160
Collection of articles of several authors
79
Sammelwerk
79
Collection of articles written by one author
72
Sammlung
72
Case study
51
Fallstudie
51
research-article
50
Aufsatzsammlung
45
Lehrbuch
37
Textbook
36
Conference paper
22
Konferenzbeitrag
22
Reprint
22
Konferenzschrift
20
Bibliografie enthalten
19
Bibliography included
19
Amtsdruckschrift
16
Government document
16
Glossar enthalten
13
Glossary included
13
Systematic review
13
Übersichtsarbeit
13
Guidebook
12
Ratgeber
12
Conference proceedings
9
Bibliografie
7
review-article
6
Statistik
5
case-report
5
Statistics
4
more ...
less ...
Language
All
English
6,489
German
84
Undetermined
27
French
13
Spanish
1
Swedish
1
Author
All
Lusk, Jayson L.
20
Hanushek, Eric Alan
19
Jang, Soocheong
19
Stavins, Joanna
19
Schuh, Scott
18
McFadden, Daniel
17
Kolstad, Jonathan
16
Winter, Joachim
16
Agarwal, Sumit
15
Einav, Liran
15
Heiss, Florian
15
Gruber, Jonathan
14
Han, Heesup
14
Rebitzer, James B.
13
Rivkin, Steven G.
13
Nayga, Rodolfo M.
12
Staiger, Douglas
12
Tonsor, Glynn T.
12
Cawley, John H.
11
Goldsmith, Ronald E.
11
Handel, Benjamin R.
11
Mattila, Anna S.
11
Allcott, Hunt
10
Chomsisengphet, Souphala
10
Dong, Diansheng
10
Kaiser, Harry M.
10
Kaplan, Greg
10
Lennon, Sharron J.
10
Lusardi, Annamaria
10
Roe, Brian
10
Waldfogel, Joel
10
Baghestani, Hamid
9
Barber, Nelson
9
Bronnenberg, Bart J.
9
Dubé, Jean-Pierre
9
Kessler, Daniel P.
9
Magnini, Vincent P.
9
Nevo, Aviv
9
Prybutok, Victor R.
9
Sommer, Martin
9
more ...
less ...
Institution
All
National Bureau of Economic Research
80
American Marketing Association
8
IGI Global
8
USA / General Accounting Office
5
Friedrich-Schiller-Universität Jena
4
USA / Bureau of Foreign and Domestic Commerce
4
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
American Home Economics Association
2
Edward Elgar Publishing
2
Federal Reserve Bank of New York
2
Federal Reserve Bank of St. Louis
2
Hongkong / Securities and Futures Commission
2
INSEAD
2
Information Resources Management Association
2
OECD
2
Springer Fachmedien Wiesbaden
2
The Wharton Financial Institutions Center
2
USA / Economic Research Service
2
Universität Mannheim
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Council on Consumer Interests
1
American Management Association
1
American Management Asssociations
1
American Society for Quality
1
Boston College / Department of Economics
1
Brookings Institution
1
Bureau of Economic and Business Research <Champaign, Ill.>
1
Bureau of International Labor Affairs
1
CESifo GmbH
1
Cato Institute
1
Centre of Policy Studies
1
Chambre de commerce et d'industrie de Paris
1
Columbia University / Bureau of Applied Social Research
1
Conference on Research in Income and Wealth
1
Consumer Culture Theory Conference <10., 2015, Fayetteville, Ark.>
1
Consumer Culture Theory Conference <2, 2007, Toronto>
1
Cornell University / Department of Applied Economics and Management
1
Department of Health, Education, and Welfare
1
Department of Labor
1
more ...
less ...
Published in...
All
Working paper / National Bureau of Economic Research, Inc.
366
Journal of consumer research : JCR ; an interdisciplinary bimonthly
156
Journal of business research : JBR
84
Journal of retailing and consumer services
84
International journal of hospitality management
82
NBER working paper series
76
Psychology & marketing
70
Journal of fashion marketing and management
61
The American economic review
47
American journal of agricultural economics
43
International journal of consumer studies
41
Journal of consumer affairs : official publication of the American Council on Consumer Interests
40
The journal of consumer marketing
40
American economic journal : a journal of the American Economic Association
38
Journal of marketing theory and practice
38
Journal of consumer behaviour : an international research review
34
Journal of international consumer marketing
34
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
34
Discussion paper / Centre for Economic Policy Research
33
Sport marketing quarterly : preferred journal of the Sport Marketing Association
32
The review of economics and statistics
32
International journal of retail & distribution management
31
The journal of services marketing
31
Health care management review : HCM review
30
Journal of sport management : the official journal of the North American Society of Sport Management
29
Journal of the Academy of Marketing Science
29
International journal of sport management and marketing : IJSMM
28
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Services marketing quarterly
28
Academy of Management journal : AMJ
27
Applied economics
27
Journal of business ethics : JOBE
27
Journal of marketing
27
Journal of advertising research
26
Journal of advertising : official publication of the American Academy of Advertising
24
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
24
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Journal of hospitality marketing & management
23
Journal of travel and tourism marketing
23
Economic inquiry : journal of the Western Economic Association International
22
more ...
less ...
Source
All
ECONIS (ZBW)
6,368
EconStor
78
Other ZBW resources
69
USB Cologne (EcoSocSci)
67
OLC EcoSci
16
RePEc
9
USB Cologne (business full texts)
1
more ...
less ...
Showing
1
-
10
of
6,608
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
2
Explaining satisfaction in double deviation scenarios : the effects of anger and distributive justice
Casado-Díaz, Ana B.
(
contributor
); …
-
2006
-
1. ed.
Persistent link: https://www.econbiz.de/10003377682
Saved in:
3
Service failures in online double deviation scenarios : justice theory approach
Lee, Eun Jung
;
Park, Jungkun
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
1
,
pp. 46-69
Persistent link: https://www.econbiz.de/10003940606
Saved in:
4
Perceived justice in service recovery and behavioral intentions : the role of relationship quality
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 319-327
Persistent link: https://www.econbiz.de/10003855714
Saved in:
5
The contingent nature of service recovery system structures
Smith, Jeffery S.
;
Nagy, Paul F.
;
Karwan, Kirk R.
; …
- In:
International journal of operations & production …
32
(
2012
)
7
,
pp. 877-903
Persistent link: https://www.econbiz.de/10009572734
Saved in:
6
The impact of pre-existing attitude and conflict management style on customer satisfaction with service recovery
Mazaheri, Ebrahim
;
Basil, Debra Z.
;
Yanamandram, Venkata
; …
- In:
Journal of retailing and consumer services
18
(
2011
)
3
,
pp. 235-245
Persistent link: https://www.econbiz.de/10009158885
Saved in:
7
The role of tie strength on consumer dissatisfaction responses
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 399-404
Persistent link: https://www.econbiz.de/10009503304
Saved in:
8
Don't just fix it, make it better! : using frontline service employees to improve recovery performance
Heijden, Gielis A. H. van der
;
Schepers, Jeroen J. L.
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
5
,
pp. 515-530
Persistent link: https://www.econbiz.de/10010126691
Saved in:
9
An examination of consumer advocacy and complaining behavior in the context of service failure
Chelminski, Piotr
;
Coulter, Robin A.
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 361-370
Persistent link: https://www.econbiz.de/10009272241
Saved in:
10
Dissatisfaction after service failures as a realized transaction risk : customer opportunism as a function of external and internal rewards
Khantimirov, Denis
;
Karande, Kiran
;
Ford, John B.
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012132180
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->