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Service quality, experiential...
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USA
Consumer behaviour
82,942
Konsumentenverhalten
80,462
Service quality
21,628
Dienstleistungsqualität
20,877
Customer satisfaction
15,448
Kundenzufriedenheit
13,864
Relationship marketing
12,290
Beziehungsmarketing
12,212
Theorie
10,287
Theory
10,092
Brand management
7,741
Markenführung
7,693
Brand image
6,910
Markenimage
6,860
United States
6,006
Online-Handel
5,940
Online retailing
5,925
Deutschland
5,265
Social Web
5,017
Social web
5,015
Germany
4,914
Online-Marketing
4,650
Internet marketing
4,640
Einzelhandel
4,451
Retail trade
4,409
Brand
4,342
Markenartikel
4,327
Electronic Commerce
4,079
E-commerce
3,958
Emotion
3,668
Werbewirkung
3,639
Advertising effects
3,601
Verbraucherverhalten
3,591
Experiment
3,545
Advertising
3,065
Pricing strategy
2,973
Werbung
2,970
Preismanagement
2,969
Virales Marketing
2,950
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801
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4,420
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1,855
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16
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37
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21
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21
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20
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14
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Lusk, Jayson L.
20
Hanushek, Eric Alan
19
Jang, Soocheong
19
Stavins, Joanna
19
Schuh, Scott
18
McFadden, Daniel
17
Kolstad, Jonathan
16
Winter, Joachim
16
Agarwal, Sumit
15
Einav, Liran
15
Heiss, Florian
15
Gruber, Jonathan
14
Han, Heesup
14
Rebitzer, James B.
13
Rivkin, Steven G.
13
Nayga, Rodolfo M.
12
Staiger, Douglas
12
Tonsor, Glynn T.
12
Cawley, John H.
11
Goldsmith, Ronald E.
11
Handel, Benjamin R.
11
Mattila, Anna S.
11
Allcott, Hunt
10
Chomsisengphet, Souphala
10
Dong, Diansheng
10
Kaiser, Harry M.
10
Kaplan, Greg
10
Lennon, Sharron J.
10
Lusardi, Annamaria
10
Roe, Brian
10
Waldfogel, Joel
10
Baghestani, Hamid
9
Barber, Nelson
9
Bronnenberg, Bart J.
9
Dubé, Jean-Pierre
9
Kessler, Daniel P.
9
Nevo, Aviv
9
Prybutok, Victor R.
9
Sommer, Martin
9
Souleles, Nicholas S.
9
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National Bureau of Economic Research
76
American Marketing Association
8
IGI Global
7
Friedrich-Schiller-Universität Jena
4
USA / Bureau of Foreign and Domestic Commerce
4
USA / General Accounting Office
4
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
American Home Economics Association
2
Edward Elgar Publishing
2
Federal Reserve Bank of New York
2
Federal Reserve Bank of St. Louis
2
Hongkong / Securities and Futures Commission
2
INSEAD
2
Information Resources Management Association
2
National Academies of Sciences, Engineering, and Medicine / Division of Behavioral and Social Sciences and Education
2
OECD
2
The Wharton Financial Institutions Center
2
USA / Economic Research Service
2
Universität Mannheim
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Council on Consumer Interests
1
American Management Association
1
American Management Asssociations
1
American Society for Quality
1
Boston College / Department of Economics
1
Brookings Institution
1
Bureau of Economic and Business Research <Champaign, Ill.>
1
Bureau of International Labor Affairs
1
CESifo GmbH
1
Cato Institute
1
Centre of Policy Studies
1
Chambre de commerce et d'industrie de Paris
1
Columbia University / Bureau of Applied Social Research
1
Conference on Research in Income and Wealth
1
Consumer Culture Theory Conference <10., 2015, Fayetteville, Ark.>
1
Consumer Culture Theory Conference <2, 2007, Toronto>
1
Cornell University / Department of Applied Economics and Management
1
Department of Health, Education, and Welfare
1
Department of Labor
1
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Working paper / National Bureau of Economic Research, Inc.
356
Journal of consumer research : JCR ; an interdisciplinary bimonthly
150
Journal of retailing and consumer services
82
Journal of business research : JBR
80
International journal of hospitality management
76
NBER working paper series
72
Psychology & marketing
67
Journal of fashion marketing and management
61
The American economic review
47
American journal of agricultural economics
43
International journal of consumer studies
40
Journal of consumer affairs : official publication of the American Council on Consumer Interests
40
The journal of consumer marketing
40
American economic journal : a journal of the American Economic Association
37
Journal of marketing theory and practice
37
Journal of international consumer marketing
34
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
34
Journal of consumer behaviour : an international research review
32
Sport marketing quarterly : preferred journal of the Sport Marketing Association
32
International journal of retail & distribution management
31
The review of economics and statistics
31
Discussion paper / Centre for Economic Policy Research
30
Health care management review : HCM review
30
The journal of services marketing
30
International journal of sport management and marketing : IJSMM
28
Applied economics
27
Journal of the Academy of Marketing Science
27
Services marketing quarterly
27
Journal of sport management : the official journal of the North American Society of Sport Management
26
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
25
Journal of marketing
25
Journal of advertising research
24
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
23
Journal of hospitality marketing & management
23
Journal of travel and tourism marketing
23
Journal of food products marketing
22
Economic inquiry : journal of the Western Economic Association International
20
Finance and economics discussion series
20
Journal of advertising : official publication of the American Academy of Advertising
20
Journal of business ethics : JOBE
20
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ECONIS (ZBW)
6,052
EconStor
75
USB Cologne (EcoSocSci)
70
Other ZBW resources
70
OLC EcoSci
15
RePEc
8
USB Cologne (business full texts)
1
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1
Restaurant tipping discrimination : evidence from a representative sample of US households
Jahan, Nusrat
;
Leschewski, Andrea
;
Davis, David E.
- In:
Journal of agricultural & food industrial organization
21
(
2023
)
2
,
pp. 117-127
Persistent link: https://www.econbiz.de/10014293769
Saved in:
2
A field study of customers' switching behavior for bank services
Manrai, Lalita A.
;
Manrai, Ajay K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
Saved in:
3
Social and equity inferences in customers' evaluation of services
Voss, Kevin E.
;
Jiménez, Fernando R.
- In:
Journal of marketing theory and practice
18
(
2010
)
3
,
pp. 219-232
Persistent link: https://www.econbiz.de/10003997666
Saved in:
4
Influence of the quality of food, service, and physical environment on customer satisfaction and behavioral intention in quick-casual restaurants : moderating role of perceived pri...
Ryu, Kisang
;
Han, Heesup
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
3
,
pp. 310-329
Persistent link: https://www.econbiz.de/10008648338
Saved in:
5
Understanding the effects of post-service experience surveys on delay and acceleration of customer purchasing behavior : evidence from the automotive services industry
Dholakia, Utpal M.
;
Singh, Siddharth S.
;
Westbrook, …
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 362-378
Persistent link: https://www.econbiz.de/10008736079
Saved in:
6
The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
Saved in:
7
Understanding customers' service experience : review and research propositions
Khan, Arif K.
;
Metri, Bhimaraya A.
- In:
International journal of business environment : IJBE
4
(
2011
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10009155012
Saved in:
8
The effect of unrelated supporting service quality on consumer delight, satisfaction, and repurchase intentions
Wang, Xuehua
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 149-163
Persistent link: https://www.econbiz.de/10009266747
Saved in:
9
Cross-cultural competitive benchmarking of fast-food restaurant services
Min, Ho-key
;
Min, Hyesung
- In:
Benchmarking : an international journal ; BIJ
20
(
2013
)
2
,
pp. 212-232
Persistent link: https://www.econbiz.de/10009729971
Saved in:
10
The role of national culture on relationships between customers' perception of quality, values, satisfaction, and behavioral intentions
Wen, Chao
;
Qin, Hong
;
Prybutok, Victor R.
;
Blankson, Charles
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009659103
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