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Experience vs quality : predic...
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USA
Konsumentenverhalten
79,057
Consumer behaviour
78,625
Beziehungsmarketing
25,156
Relationship marketing
25,128
Service quality
20,638
Dienstleistungsqualität
20,622
Customer satisfaction
13,741
Kundenzufriedenheit
13,605
Theorie
12,317
Theory
12,114
Satisfaction
10,553
Zufriedenheit
9,601
Deutschland
8,388
Markenführung
8,079
Brand management
8,078
Germany
7,970
United States
7,055
Markenimage
6,955
Brand image
6,929
Online-Handel
6,003
Online retailing
5,984
Social Web
5,791
Social web
5,788
Online-Marketing
5,148
Internet marketing
5,109
Electronic Commerce
4,768
Einzelhandel
4,739
Retail trade
4,640
E-commerce
4,601
Brand
4,394
Markenartikel
4,382
Lebensqualität
4,380
Quality of life
4,357
Marketingmanagement
3,940
Emotion
3,912
Marketing management
3,896
Experiment
3,673
Werbewirkung
3,631
Advertising effects
3,592
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966
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2,200
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16
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25
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24
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20
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8
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112
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Oswald, Andrew J.
24
Lusk, Jayson L.
20
Hanushek, Eric Alan
19
Jang, Soocheong
19
Stavins, Joanna
19
McFadden, Daniel
18
Schuh, Scott
18
Smith, Alan D.
17
Stevenson, Betsey
17
Wolfers, Justin
17
Kolstad, Jonathan T.
16
Winter, Joachim
16
Agarwal, Sumit
15
Blanchflower, David G.
15
Einav, Liran
15
Heiss, Florian
15
Gruber, Jonathan
14
Han, Heesup
14
Rebitzer, James B.
13
Rivkin, Steven G.
13
Lusardi, Annamaria
12
Mattila, Anna S.
12
Staiger, Douglas
12
Tonsor, Glynn T.
12
Cawley, John H.
11
De Neve, Jan-Emmanuel
11
Deaton, Angus
11
Finkelstein, Amy
11
Goldsmith, Ronald E.
11
Handel, Benjamin R.
11
Nayga, Rodolfo M.
11
Allcott, Hunt
10
Chomsisengphet, Souphala
10
Dong, Diansheng
10
Kaiser, Harry M.
10
Kaplan, Greg
10
Kumar, V.
10
Lennon, Sharron J.
10
Meier, Stephan
10
Roe, Brian
10
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National Bureau of Economic Research
82
American Marketing Association
8
IGI Global
8
USA / General Accounting Office
7
Friedrich-Schiller-Universität Jena
4
USA / Bureau of Foreign and Domestic Commerce
4
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
American Home Economics Association
2
Edward Elgar Publishing
2
Federal Reserve Bank of New York
2
Federal Reserve Bank of St. Louis
2
Hongkong / Securities and Futures Commission
2
INSEAD
2
Information Resources Management Association
2
NetLibrary, Inc
2
OECD
2
Springer Fachmedien Wiesbaden
2
The Wharton Financial Institutions Center
2
USA / Economic Research Service
2
University of Oxford / Institute of Economics and Statistics
2
Universität Mannheim
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Council on Consumer Interests
1
American Management Association
1
American Management Asssociations
1
American Society for Quality
1
Arthur D. Little International Inc. <Wiesbaden>
1
Boston College / Department of Economics
1
Brookings Institution
1
Bureau of Economic and Business Research <Champaign, Ill.>
1
Bureau of International Labor Affairs
1
Business Information Centre <Toronto>
1
CESifo GmbH
1
Cato Institute
1
Centre for Economic Performance
1
Centre of Policy Studies
1
Chambre de commerce et d'industrie de Paris
1
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1
Confederation of Britisch Industry
1
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Working paper / National Bureau of Economic Research, Inc.
405
Journal of consumer research : JCR ; an interdisciplinary bimonthly
154
Journal of business research : JBR
88
Journal of retailing and consumer services
87
International journal of hospitality management
83
NBER working paper series
78
Psychology & marketing
71
Journal of fashion marketing and management
62
The American economic review
52
Discussion paper series / IZA
49
American journal of agricultural economics
43
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
41
The journal of consumer marketing
41
International journal of consumer studies
40
Journal of consumer affairs : official publication of the American Council on Consumer Interests
40
Journal of marketing theory and practice
39
American economic journal : a journal of the American Economic Association
38
The journal of services marketing
38
Journal of the Academy of Marketing Science
36
Discussion paper / Centre for Economic Policy Research
34
Journal of international consumer marketing
34
Sport marketing quarterly : preferred journal of the Sport Marketing Association
34
Services marketing quarterly
33
The review of economics and statistics
33
International journal of retail & distribution management
32
Journal of consumer behaviour : an international research review
32
Health care management review : HCM review
30
Journal of marketing
30
Applied economics
28
International journal of sport management and marketing : IJSMM
28
Journal of service research : JSR
28
Journal of sport management : the official journal of the North American Society of Sport Management
28
Industrial marketing management : the international journal for industrial and high-tech firms
27
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of business ethics : JOBE
26
Journal of advertising research
25
Journal of travel and tourism marketing
25
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
24
Journal of hospitality marketing & management
24
Economic inquiry : journal of the Western Economic Association International
23
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ECONIS (ZBW)
7,107
EconStor
79
USB Cologne (EcoSocSci)
67
OLC EcoSci
15
RePEc
8
USB Cologne (business full texts)
1
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1
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
2
Switching intention model development : role of service performances, customer
satisfaction
, and switching barriers in the hotel industry
Han, Heesup
;
Kim, Wansoo
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 619-629
Persistent link: https://www.econbiz.de/10009130566
Saved in:
3
Understanding customers' service experience : review and research propositions
Khan, Arif K.
;
Metri, Bhimaraya A.
- In:
International journal of business environment : IJBE
4
(
2011
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10009155012
Saved in:
4
Gender-moderating effect on e-shopping behavior : a cross-cultural study of the United States and Saudi Arabia
Heinrichs, John H.
;
Aali, Abdulrahman Yousef al-
;
Lim, …
- In:
Journal of global marketing
29
(
2016
)
1/5
,
pp. 85-97
Persistent link: https://www.econbiz.de/10011654069
Saved in:
5
Managing negative reviews : the persuasive role of webcare characteristics
Ghosh, Tathagata
- In:
Journal of internet commerce
16
(
2017
)
2
,
pp. 148-173
Persistent link: https://www.econbiz.de/10011804469
Saved in:
6
Dissatisfaction after service failures as a realized transaction risk : customer opportunism as a function of external and internal rewards
Khantimirov, Denis
;
Karande, Kiran
;
Ford, John B.
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012132180
Saved in:
7
Perceived justice in service recovery and behavioral intentions : the role of relationship quality
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 319-327
Persistent link: https://www.econbiz.de/10003855714
Saved in:
8
America's service meltdown : restoring service excellence in the age of the customer
Pupo, Raul
-
2010
Persistent link: https://www.econbiz.de/10003942364
Saved in:
9
Effects of service quality and food quality : the moderating role of atmospherics in an ethnic restaurant segment
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 520-529
Persistent link: https://www.econbiz.de/10003983180
Saved in:
10
Investigating the influence of velocity performance on
satisfaction
with third party logistics service
Briggs, Elten
;
Landry, Timothy D.
;
Daugherty, Patricia J.
- In:
Industrial marketing management : the international …
39
(
2010
)
4
,
pp. 640-649
Persistent link: https://www.econbiz.de/10003983996
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