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USA
Deutschland
459,372
Germany
242,563
Relationship marketing
30,263
Beziehungsmarketing
29,603
Theorie
28,957
Theory
27,986
Service quality
23,267
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22,537
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20,404
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20,126
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16,929
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12,454
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12,403
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11,567
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11,206
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11,042
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10,600
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10,481
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10,320
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9,812
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8,294
France
7,993
Vergleich
7,969
Geschichte
7,816
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7,737
Bank
7,554
Innovation
7,544
KMU
7,285
Wirkungsanalyse
7,208
Comparison
7,190
SME
7,161
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6,581
Arbeitsmarkt
6,167
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6,022
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6,011
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2,349
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6,340
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27
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2,062
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1,252
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609
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42
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37
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5,002
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13
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5
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Burkhauser, Richard V.
53
Schettkat, Ronald
50
Smeeding, Timothy M.
30
Merz, Joachim
26
Pellens, Bernhard
25
Woessmann, Ludger
25
Hamermesh, Daniel S.
24
Welfens, Paul J. J.
24
Hein, Eckhard
22
Caporale, Guglielmo Maria
21
Buch, Claudia M.
20
Börsch-Supan, Axel
20
MacDonald, Ronald
20
Spengel, Christoph
20
Jondeau, Eric
19
Erber, Georg
18
Grabka, Markus M.
18
Hanushek, Eric Alan
18
Harhoff, Dietmar
18
Raffelhüschen, Bernd
18
Ballwieser, Wolfgang
17
Bekaert, Geert
17
Diebold, Francis X.
17
Freeman, Richard B.
17
Smith, Alan D.
17
Werding, Martin
17
Werner, Katharina
17
Lergetporer, Philipp
16
Menkhoff, Lukas
16
Peichl, Andreas
16
Sarno, Lucio
16
Belitz, Heike
15
Bollerslev, Tim
15
Couch, Kenneth A.
15
Hagist, Christian
15
Kugler, Peter
15
Blanpain, Roger
14
Burda, Michael C.
14
Evans, Martin D. D.
14
Fritz, Wolfgang
14
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National Bureau of Economic Research
75
Nomos Verlagsgesellschaft
21
Springer Fachmedien Wiesbaden
21
Institut für Weltwirtschaft
20
Maxwell Graduate School of Citizenship and Public Affairs
20
OECD
19
Verlag Dr. Kovač
15
International Labour Organization (ILO), United Nations
13
USA / General Accounting Office
11
Friedrich-Schiller-Universität Jena
10
Fraunhofer-Institut für Systemtechnik und Innovationsforschung
9
Zentrum für Europäische Wirtschaftsforschung
9
Österreichisches Institut für Wirtschaftsforschung
9
Arbeitskreis Konjunktur des IWH
8
Bertelsmann Stiftung
8
Deutschland / Bundeswehr / Universität Hamburg
7
Duncker & Humblot
7
Ifo-Institut für Wirtschaftsforschung
7
Kiel Institute for the World Economy
7
Mohr Siebeck GmbH & Co. KG
7
American Chamber of Commerce in Germany
6
Stiftung Wissenschaft und Politik
6
Universität Hamburg
6
Bundesversicherungsanstalt für Angestellte
5
Centre d'Etudes de Populations, de Pauvreté et de Politiques Socio-Economiques <Differdingen>
5
Forschungsinstitut für Wirtschaftsverfassung und Wettbewerb
5
Forschungsinstitut zur Zukunft der Arbeit
5
Goethe-Universität Frankfurt am Main / Fachbereich Wirtschaftswissenschaften
5
Institute for International Economics <Washington, DC>
5
Ludwig-Maximilians-Universität München
5
Universität Mannheim
5
W. E. Upjohn Institute for Employment Research <Kalamazoo, Mich.>
5
Atlantik-Brücke e.V.
4
Books on Demand GmbH <Norderstedt>
4
Centre for Economic Performance
4
Deutsch-Amerikanische Handelskammer <New York, NY>
4
Deutsches Institut für Urbanistik
4
Deutsches Institut für Wirtschaftsforschung
4
Droege & Comp. <Düsseldorf>
4
Economic Research Centre
4
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Working paper / National Bureau of Economic Research, Inc.
263
Europäische Hochschulschriften / 5
150
Vierteljahrshefte zur Wirtschaftsforschung
98
SpringerLink / Bücher
75
Discussion paper series / IZA
71
Discussion paper / Centre for Economic Policy Research
68
NBER working paper series
67
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
63
Journal of international money and finance
59
Wirtschaftsrecht und Wirtschaftspolitik
59
Gabler Edition Wissenschaft
57
LIS Working Paper Series
56
Recht der internationalen Wirtschaft : RIW ; Betriebs-Berater international
49
IZA Discussion Papers
41
Applied economics
39
International journal of hospitality management
39
Discussion paper
37
LIS working paper series
36
CESifo working papers
35
Der Betrieb
35
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
33
Ifo-Schnelldienst
32
The American economic review
32
The review of economics and statistics
31
Betriebs-Berater : BB
30
Europäische Hochschulschriften
30
Kieler Arbeitspapiere
30
Kiel working paper
28
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
28
Health care management review : HCM review
27
NBER Working Paper
27
Applied financial economics
26
Journal of international economics
26
KoR : internationale und kapitalmarktorientierte Rechnungslegung ; IFRS
26
Wirtschaftsdienst
26
Journal of business research : JBR
25
The journal of services marketing
25
ZEW discussion papers
25
Discussion papers / Deutsches Institut für Wirtschaftsforschung
24
European economic review : EER
24
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ECONIS (ZBW)
13,336
USB Cologne (EcoSocSci)
690
EconStor
551
RePEc
74
Other ZBW resources
45
BASE
4
OLC EcoSci
2
ArchiDok
1
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1
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
2
Individual service providers versus the firm: where do customer loyalties lie?
Crutchfield, Tammy Neal
- In:
Services marketing quarterly
29
(
2007/08
)
2
,
pp. 19-44
Persistent link: https://www.econbiz.de/10003660761
Saved in:
3
Consumer relationship proneness: a reexamination and extension across service exchanges
Parish, Janet Turner
;
Holloway, Betsy Bugg
- In:
The journal of services marketing
24
(
2010
)
1
,
pp. 61-73
Persistent link: https://www.econbiz.de/10003953410
Saved in:
4
The impact of service fairness perceptions on relationship quality
Clark, Melissa N.
;
Adjei, Mavis T.
;
Yancey, Donna N.
- In:
Services marketing quarterly
30
(
2009
)
3
,
pp. 287-302
Persistent link: https://www.econbiz.de/10003865583
Saved in:
5
How customer voice contributes to stronger service provider relationships
Lacey, Russell
- In:
The journal of services marketing
26
(
2012
)
2
,
pp. 137-144
Persistent link: https://www.econbiz.de/10009568249
Saved in:
6
Effects of social bonding in business-to-business relationships
Schakett, Tammy
;
Flaschner, Alan
;
Gao, Tao Tony
; …
- In:
Journal of relationship marketing : innovations & …
10
(
2011
)
4
,
pp. 264-280
Persistent link: https://www.econbiz.de/10009492515
Saved in:
7
The impact of trust in manager on unethical intention and customer-oriented selling
Schwepker, Charles H. <Jr.>
;
Schultz, Roberta J.
- In:
The journal of business & industrial marketing
28
(
2013
)
4
,
pp. 347-356
Persistent link: https://www.econbiz.de/10009747462
Saved in:
8
Distinguishing between the roles of customer-oriented selling and adaptive selling in managing dysfunctional conflict in buyer-seller relationships
Chakrabarty, Subhra
;
Brown, Gene
;
Widing, Robert E.
- In:
The journal of personal selling & sales management : JPSSM
33
(
2013
)
3
,
pp. 245-260
Persistent link: https://www.econbiz.de/10009776528
Saved in:
9
The impact of customer motivation on the customer-salesperson relationship
Rowe, William J.
;
Chullen, Cody Logan
;
Kirchoff, Jon F.
- In:
SAM advanced management journal : amj
81
(
2016
)
4
,
pp. 23-36
Persistent link: https://www.econbiz.de/10011649292
Saved in:
10
Taking the good with the bad : customer type as a segmentation criterion and differential influencer of sales performance
Shannahan, Rachelle J.
;
Shannahan, Kirby L. J.
;
Bush, …
- In:
Journal of marketing theory and practice
24
(
2016
)
3
,
pp. 283-305
Persistent link: https://www.econbiz.de/10011532824
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