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USA
Beziehungsmarketing
25,194
Relationship marketing
25,166
Service quality
20,664
Dienstleistungsqualität
20,648
Customer satisfaction
13,771
Kundenzufriedenheit
13,636
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12,879
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3,752
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3,013
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2,972
United States
2,935
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2,583
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2,575
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2,573
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2,484
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2,481
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2,480
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2,478
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2,457
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2,411
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2,345
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2,292
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2,289
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2,192
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2,157
Krankenhaus
2,104
Online-Handel
2,089
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2,080
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2,080
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2,005
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1,989
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Jang, Soocheong
21
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19
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15
Smith, Alan D.
15
Rebitzer, James B.
13
Rivkin, Steven G.
13
Staiger, Douglas
12
Lee, Seoki
11
Mattila, Anna S.
11
Huckman, Robert S.
9
Woessmann, Ludger
9
Gruber, Jonathan
8
Hubbard, Thomas N.
8
Kane, Thomas J.
8
Kessler, Daniel P.
8
Kumar, V.
8
Rockoff, Jonah E.
8
Ruhose, Jens
8
Walsh, Gianfranco
8
Bloom, Nicholas
7
Figlio, David N.
7
O'Neill, John
7
Prybutok, Victor R.
7
Rupp, Nicholas G.
7
Taylor, Lowell J.
7
Votruba, Mark
7
Brodie, Roderick J.
6
Butters, R. Andrew
6
Cutler, David M.
6
Dogru, Tarik
6
Doyle, Joseph J.
6
Ha, Jooyeon
6
Johnson, Michael D.
6
Kolstad, Jonathan T.
6
Lemos, Renata
6
McMillan, Robert
6
Min, Ho-key
6
Mody, Makarand Amrish
6
Netessine, Serguei
6
Pathak, Parag A.
6
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National Bureau of Economic Research
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7
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2
Center for the Study of Industrial Organisation
2
Edward Elgar Publishing
2
Hongkong / Securities and Futures Commission
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
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A. C. Nielsen Company <Northbrook, Ill.>
1
American Society for Quality
1
Arthur D. Little International Inc. <Wiesbaden>
1
Business Information Centre <Toronto>
1
CESifo GmbH
1
Cato Institute
1
Confederation of Britisch Industry
1
Department of Health, Education, and Welfare
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Econometrisch Instituut <Rotterdam>
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1
Gottfried Wilhelm Leibniz Universität Hannover
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1
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Internationales Symposium Evaluation of Integrated Delivery Systems - Performance Measurement <2000, Berlin>
1
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Ludwig-Maximilians-Universität München
1
National Academies of Sciences, Engineering, and Medicine / Committee on Accounting for Socioeconomic Status in Medicare Payment Programs
1
National Institute of Economic and Social Research
1
NetLibrary, Inc
1
OECD
1
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Stanford Institute for Economic Policy Research
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Working paper / National Bureau of Economic Research, Inc.
127
International journal of hospitality management
100
The journal of services marketing
33
Journal of business research : JBR
32
Health care management review : HCM review
30
Journal of retailing and consumer services
29
International journal of contemporary hospitality management
27
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Industrial marketing management : the international journal for industrial and high-tech firms
25
Journal of service research : JSR
22
Services marketing quarterly
22
Journal of hospitality marketing & management
20
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
20
Journal of the Academy of Marketing Science
18
Discussion paper series / IZA
17
NBER working paper series
17
Quality management journal : QMJ
17
The Cornell School of hotel administration handbook of applied hospitality strategy
17
Academy of Management journal : AMJ
16
Psychology & marketing
15
Auditing : a journal of practice & theory
14
Harvard business review : HBR
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
The journal of hospitality financial management : journal of the Association of Hospitality Financial Management Educators
14
The review of economics and statistics
14
Journal of air transport management
13
Journal of marketing
13
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
12
Economics of education review
12
Health affairs : at the intersection of health, health care, and policy
12
Journal of marketing management : MM
12
Journal of marketing theory and practice
12
Journal of travel and tourism marketing
12
Managing service quality : MSQ ; an international journal
12
The American economic review
12
The service industries journal
12
Tourism management : research, policies, practice
12
Journal of consumer research : JCR ; an interdisciplinary bimonthly
11
Journal of health economics
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ECONIS (ZBW)
2,931
EconStor
24
RePEc
7
USB Cologne (EcoSocSci)
7
OLC EcoSci
2
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date (oldest first)
1
Switching intention model development : role of service performances, customer satisfaction, and switching barriers in the hotel industry
Han, Heesup
;
Kim, Wansoo
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 619-629
Persistent link: https://www.econbiz.de/10009130566
Saved in:
2
Customer accounting and marketing performance measures usage in the hotel industry in the USA
Cengiz, Emre
;
Oduncuoglu, Funda
;
Köseoglu, Mehmet Ali
- In:
International journal of leisure and tourism marketing …
7
(
2020
)
1
,
pp. 4-25
Persistent link: https://www.econbiz.de/10012513377
Saved in:
3
The role of organizational culture in the adoption of customer profitability analysis : a field study
Fish, Matthew
;
Miller, William
;
Becker, D'Arcy
; …
- In:
Qualitative research in accounting & management : QRAM
14
(
2017
)
1
,
pp. 38-59
Persistent link: https://www.econbiz.de/10011705777
Saved in:
4
Customer capital
Gourio, François
;
Rudanko, Leena
- In:
The review of economic studies
81
(
2014
)
3
,
pp. 1102-1136
Persistent link: https://www.econbiz.de/10010485957
Saved in:
5
Are the states uited? : an analysis of U.S. hotels’ offers through TripAdvisor’s eyes
Moro, Sérgio
;
Batista, Fernando
;
Rita, Paulo
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
7
,
pp. 1112-1129
Persistent link: https://www.econbiz.de/10012053417
Saved in:
6
Is the information of customer types and preferences to personal selling worth the investment in innovative technology? : a modeling approach
Kurata, Hisashi
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 371-379
Persistent link: https://www.econbiz.de/10012026012
Saved in:
7
Measuring the service quality of luxury hotel chains in the USA
Min, Ho-key
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 465-479
Persistent link: https://www.econbiz.de/10011927282
Saved in:
8
The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
Saved in:
9
Examining the application of six sigma in the service exchange
Noone, Breffni M.
;
Namasivayam, Karthik
;
Tomlinson, …
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
3
,
pp. 273-293
Persistent link: https://www.econbiz.de/10003980800
Saved in:
10
An investigation of green hotel customers' decision formation : developing an extended model of the theory of planned behavior
Han, Heesup
;
Kim, Yunhi
- In:
International journal of hospitality management
29
(
2010
)
4
,
pp. 659-668
Persistent link: https://www.econbiz.de/10008758176
Saved in:
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