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Clienting für Banker : Kundenservice als strategischer Erfolgsfaktor in Banken
Grubbs, M. R. - 1995
Persistent link: https://www.econbiz.de/10014023167
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The financial services marketing handbook : tactics and techniques that produce results
Ehrlich, Evelyn; Fanelli, Duke - 2005 - 1. Jaico impr.
Persistent link: https://www.econbiz.de/10004876159
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Market leadership strategies for service companies : creating growth, profits, and customer loyalty
Terrill, Craig; Middlebrooks, Arthur - 2000
Persistent link: https://www.econbiz.de/10001350452
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Service quality : new directions in theory and practice
Rust, Roland T. (ed.) - 1994
Persistent link: https://www.econbiz.de/10000347620
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Customer retention in the automotive industry : quality, satisfaction and loyalty
Johnson, Michael D. (ed.); Herrmann, Andreas (contributor);  … - 1997
Persistent link: https://www.econbiz.de/10000640799
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Building hope : leadership in the nonprofit world
Bateson, John E. G. - 2008 - 1. publ.
Persistent link: https://www.econbiz.de/10003527153
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Discounting : Konzeption und Anwendbarkeit des Discount als Marketingstrategie
Haas, Alexander - 2000
Persistent link: https://www.econbiz.de/10001534146
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The internationalization of U.S. franchising systems
Alon, Ilan - 1999
Persistent link: https://www.econbiz.de/10004551720
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Strategic management in a hostile environment : lessons from the tobacco industry
Jones, Raymond M. - 1997
Persistent link: https://www.econbiz.de/10004356056
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Marketing related motives and the key role of brands in mergers and acquisitions : the perspective of the US food industry
Dahlhoff, Denise - 2001
Persistent link: https://www.econbiz.de/10004754575