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Consumer behaviour
83,902
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4,908
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4,896
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4,757
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4,749
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4,593
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4,584
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4,543
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Berger, Allen N.
74
DeYoung, Robert
52
Mester, Loretta J.
33
Wheelock, David C.
32
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29
Goldberg, Linda S.
28
Saunders, Anthony
28
Stavins, Joanna
27
Correa, Ricardo
26
Hannan, Timothy Hale
26
Cornett, Marcia Millon
25
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25
Fraser, Donald R.
24
Rose, Peter S.
24
Strahan, Philip E.
24
Shaffer, Sherrill
22
Agarwal, Sumit
21
Cetorelli, Nicola
21
Hassan, M. Kabir
21
Lusk, Jayson L.
20
Stulz, René M.
20
Elyasiani, Elyas
19
Hanushek, Eric Alan
19
Jang, Soocheong
19
Stiroh, Kevin J.
19
Acharya, Viral V.
18
Kane, Edward J.
18
Pilloff, Steven J.
18
Schuh, Scott
18
Wall, Larry D.
18
McFadden, Daniel
17
White, Lawrence J.
17
Wilson, Paul W.
17
Kaufman, George G.
16
Kolari, James W.
16
Kolstad, Jonathan
16
Lang, William W.
16
Mihov, Atanas
16
Winter, Joachim
16
Amel, Dean F.
15
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National Bureau of Economic Research
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9
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9
American Marketing Association
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Brookings Institution
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Working paper / National Bureau of Economic Research, Inc.
454
Journal of banking & finance
150
Journal of consumer research : JCR ; an interdisciplinary bimonthly
150
NBER working paper series
121
Euromoney
100
Journal of business research : JBR
85
Journal of retailing and consumer services
83
International journal of hospitality management
77
Journal of money, credit and banking : JMCB
74
Journal of financial services research : JFSR
71
Psychology & marketing
67
Economic review
65
Finance and economics discussion series
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63
Journal of fashion marketing and management
61
The journal of finance : the journal of the American Finance Association
61
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51
Journal of economics & business
49
The review of financial studies
48
American journal of agricultural economics
47
The review of economics and statistics
47
Applied economics
44
International journal of consumer studies
41
Journal of consumer affairs : official publication of the American Council on Consumer Interests
41
The journal of consumer marketing
40
American economic journal : a journal of the American Economic Association
38
Journal of marketing theory and practice
37
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
35
Journal of international consumer marketing
34
NBER Working Paper
34
The quarterly review of economics and finance : journal of the Midwest Economics Association ; journal of the Midwest Finance Association
34
Journal of consumer behaviour : an international research review
32
Sport marketing quarterly : preferred journal of the Sport Marketing Association
32
Staff reports / Federal Reserve Bank of New York
32
International journal of retail & distribution management
31
Economic perspectives
30
Economic policy review
30
Health care management review : HCM review
30
The journal of services marketing
30
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
30
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ECONIS (ZBW)
10,766
USB Cologne (EcoSocSci)
156
EconStor
124
Other ZBW resources
69
OLC EcoSci
20
RePEc
13
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1
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1
Overall customer satisfaction with banking services (mobile, online, ATM, and
bank
teller) : comparison between the U.S. and China
Simmers, Christina S.
;
Rast, Rebecca
;
Schaefer, Allen D.
; …
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 226-239
Persistent link: https://www.econbiz.de/10013178036
Saved in:
2
Customer efficiency, channel usage, and firm performance in retail banking
Xue, Mei
;
Hitt, Lorin M.
;
Harker, Patrick T.
- In:
Manufacturing & service operations management : M & SOM
9
(
2007
)
4
,
pp. 535-558
Persistent link: https://www.econbiz.de/10003578707
Saved in:
3
Technologies of consumer labor : a history of self-service
Palm, Michael
-
2017
Persistent link: https://www.econbiz.de/10011430367
Saved in:
4
The impact of service system design and flow experience on customer satisfaction in online financial services
Ding, David Xin
;
Hu, Paul Jen-Hwa
;
Verma, Rohit
; …
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 96-110
Persistent link: https://www.econbiz.de/10003959021
Saved in:
5
Generic technology-based service quality dimensions in banking : impact on customer satisfaction and loyalty
Ganguli, Shirshendu
;
Roy, Sanjit Kumar
- In:
The international journal of bank marketing : IJBM
29
(
2011
)
2
,
pp. 168-189
Persistent link: https://www.econbiz.de/10009011820
Saved in:
6
An empirical investigation of tourist’s choice of service delivery options : SSTs vs service employees
Kaushik, Arun Kumar
;
Rahman, Zillur
- In:
International journal of contemporary hospitality management
29
(
2017
)
7
,
pp. 1892-1913
Persistent link: https://www.econbiz.de/10011777026
Saved in:
7
Interpersonal service quality, self-service technology (SST) service quality, and retail patronage
Lee, Hyun-joo
;
Yang, Kiseol
- In:
Journal of retailing and consumer services
20
(
2013
)
1
,
pp. 51-57
Persistent link: https://www.econbiz.de/10009702210
Saved in:
8
A field study of customers' switching behavior for
bank
services
Manrai, Lalita A.
;
Manrai, Ajay K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
Saved in:
9
Supermarket self-checkout usage in the United States
Larson, Ronald B.
- In:
Services marketing quarterly
40
(
2019
)
2
,
pp. 141-156
Persistent link: https://www.econbiz.de/10012179167
Saved in:
10
Restaurant tipping discrimination : evidence from a representative sample of US households
Jahan, Nusrat
;
Leschewski, Andrea
;
Davis, David E.
- In:
Journal of agricultural & food industrial organization
21
(
2023
)
2
,
pp. 117-127
Persistent link: https://www.econbiz.de/10014293769
Saved in:
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