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Service quality : the key role...
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United States
Service quality
21,754
Dienstleistungsqualität
21,003
Unternehmenskultur
17,311
Corporate culture
16,730
Customer satisfaction
15,530
Kundenzufriedenheit
13,947
Consumer behaviour
8,050
Konsumentenverhalten
7,861
Relationship marketing
7,281
Beziehungsmarketing
7,231
Structural equation model
4,194
Strukturgleichungsmodell
4,171
Qualitätsmanagement
3,170
Quality management
3,108
Deutschland
3,010
USA
2,872
Theorie
2,841
Germany
2,831
Theory
2,787
Wirtschaftsprüfung
2,557
Financial audit
2,551
Organizational change
2,117
Krankenhaus
2,099
Hospital
2,075
Arbeitszufriedenheit
1,970
Job satisfaction
1,966
Organisatorischer Wandel
1,953
Unternehmenserfolg
1,767
Health care
1,742
Gesundheitsversorgung
1,707
Firm performance
1,694
Führungsstil
1,640
Leadership style
1,615
Innovation
1,554
Customer service
1,526
Kundenservice
1,414
India
1,412
Gesundheitswesen
1,393
Online-Handel
1,390
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460
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258
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2,028
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741
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1,736
Aufsatz in Zeitschrift
1,736
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338
Non-commercial literature
338
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276
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276
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273
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273
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92
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90
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90
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78
Collection of articles of several authors
57
Sammelwerk
57
Collection of articles written by one author
25
Sammlung
25
Aufsatzsammlung
23
Reprint
21
Konferenzschrift
19
Ratgeber
18
Bibliografie enthalten
17
Bibliography included
17
Guidebook
17
Interview
16
Company information
13
Firmeninformation
13
Conference proceedings
12
Conference paper
7
Konferenzbeitrag
7
Bibliografie
6
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6
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5
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5
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4
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2,668
German
96
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6
French
3
Portuguese
1
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Hanushek, Eric Alan
19
Rivkin, Steven G.
13
Jang, Soocheong
12
Rebitzer, James B.
12
Staiger, Douglas
12
Han, Heesup
10
Woessmann, Ludger
9
Gruber, Jonathan
8
Huckman, Robert S.
8
Kane, Thomas J.
8
Kessler, Daniel P.
8
Rockoff, Jonah E.
8
Ruhose, Jens
8
Figlio, David N.
7
Netessine, Serguei
7
Prybutok, Victor R.
7
Rupp, Nicholas G.
7
Taylor, Lowell J.
7
Votruba, Mark
7
Berry, Leonard L.
6
Bloom, Nicholas
6
Cutler, David M.
6
Doyle, Joseph J.
6
Kolstad, Jonathan
6
List, John A.
6
McMillan, Robert
6
Min, Ho-key
6
Pathak, Parag A.
6
Ryu, Kisang
6
Smith, Jeffrey A.
6
Cebul, Randall D.
5
Eide, Eric R.
5
Grabowski, David C.
5
Ha, Jooyeon
5
Horwitz, Jill R.
5
Kain, John F.
5
Keiningham, Timothy
5
Kruse, Douglas L.
5
Lemos, Renata
5
Mattila, Anna S.
5
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National Bureau of Economic Research
22
IGI Global
6
Bertelsmann Stiftung
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Edward Elgar Publishing
2
Hongkong / Securities and Futures Commission
2
American Society for Quality
1
Association for Manufacturing Excellence
1
CESifo GmbH
1
Cato Institute
1
Cercle des Economistes
1
Department of Health, Education, and Welfare
1
Entrepreneur Media
1
Fachhochschule Stralsund / Fachbereich Wirtschaft
1
Federal Reserve Bank of St. Louis
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Heinz Nixdorf Stiftung
1
Herbert Quandt-Stiftung
1
Human Resources Department
1
Idea Publishing Group
1
Industrial Relations Research Association
1
Information Resources Management Association
1
International Labour Office
1
Internationales Symposium Evaluation of Integrated Delivery Systems - Performance Measurement <2000, Berlin>
1
Johns Hopkins University / Department of Economics
1
Ludwig-Erhard-Stiftung
1
MIT Press
1
Management Development Branch
1
Meeting of Experts on Social and Cultural Factors in Management Development, Geneva, 22.11.-4.12.1965
1
National Academies of Sciences, Engineering, and Medicine / Committee on Accounting for Socioeconomic Status in Medicare Payment Programs
1
National Institute of Economic and Social Research
1
New York (State) / Temporary State Housing Rent Commission
1
Nomos Verlagsgesellschaft
1
OECD
1
President's Science Advisory Committee
1
QMOD-ICQSS Conference <19., 2016, Rom>
1
Rationalisierungs- und Innovationszentrum der Deutschen Wirtschaft
1
Roundtable on Capacity Building through Efficient Use of Existing Airport Infrastructure <2017, Querétaro>
1
SVB Sportverlag Berlin GmbH
1
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Working paper / National Bureau of Economic Research, Inc.
121
International journal of hospitality management
44
Health care management review : HCM review
32
Journal of business ethics : JOBE
29
Journal of business research : JBR
26
Academy of Management journal : AMJ
22
Harvard business review : HBR
22
The journal of services marketing
22
Journal of retailing and consumer services
21
NBER working paper series
20
Quality management journal : QMJ
18
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
17
Enron and world finance : a case study in ethics
16
Services marketing quarterly
15
Auditing : a journal of practice & theory
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Journal of air transport management
13
Case studies and conversations
12
Economics of education review
12
Global business and organizational excellence : a review of research & best practices
12
Harvard-Business-Manager : das Wissen der Besten
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
Journal of service research : JSR
12
The review of economics and statistics
12
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
International journal of contemporary hospitality management
11
Journal of health economics
11
Journal of human resources : JHR
11
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
11
Psychology & marketing
11
American economic journal : a journal of the American Economic Association
10
Health affairs : at the intersection of health, health care, and policy
10
Health care financing review
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
Managing service quality : MSQ ; an international journal
10
The American economic review
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Business horizons
9
Discussion paper / Centre for Economic Policy Research
9
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Source
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ECONIS (ZBW)
2,747
USB Cologne (EcoSocSci)
14
RePEc
7
EconStor
1
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date (oldest first)
1
The stepwise process relationship between strategic leadership, quality practices, and performances : an empirical analysis in the U.S. and China manufacturing
Cho, Young Sik
;
Thiagarajan, Palaniappan
;
Chong, Hyonsong
; …
- In:
International journal of operations and quantitative …
23
(
2017
)
2
,
pp. 147-160
Persistent link: https://www.econbiz.de/10011732634
Saved in:
2
A longitudinal investigation to test the validity of the American customer satisfaction model in the US hotel industry
Kim, Seung Hyun
;
Cha, JaeMin
;
Singh, A. J.
;
Knutson, Bonnie
- In:
International journal of hospitality management
35
(
2013
),
pp. 193-202
Persistent link: https://www.econbiz.de/10010225810
Saved in:
3
Effects of perceived service fairness on emotions, and behavioral intentions in restaurants
Namkung, Young
;
Jang, Soo Cheong Shawn
- In:
European journal of marketing : EJM
44
(
2010
)
9/10
,
pp. 1233-1259
Persistent link: https://www.econbiz.de/10008661743
Saved in:
4
Organizational culture in the casual dining restaurant industry : the impact that culture has on service quality and customers' intentions to return
Koutroumanis, Dean A.
- In:
Handbook of hospitality human resources management
,
(pp. 63-82)
.
2008
Persistent link: https://www.econbiz.de/10003810250
Saved in:
5
Does diversity climate lead to customer satisfaction? : it depends on the service climate and business unit demography
McKay, Patrick F.
;
Avery, Derek R.
;
Liao, Hui
;
Morris, …
- In:
Organization science : a journal of the Institute for …
22
(
2011
)
3
,
pp. 788-803
Persistent link: https://www.econbiz.de/10009160351
Saved in:
6
U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young
;
McFadden, Kathleen L.
;
Lee, Min Kyung
; …
- In:
International journal of production economics
234
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
Saved in:
7
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10012309501
Saved in:
8
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10011976340
Saved in:
9
The role of etail quality, e-satisfaction and e-trust in online loyalty development process
Kim, Jiyoung
;
Jin, Byoungho
;
Swinney, Jane L.
- In:
Journal of retailing and consumer services
16
(
2009
)
4
,
pp. 239-247
Persistent link: https://www.econbiz.de/10003864515
Saved in:
10
Influencing factors on restaurant customers' revisit intention : the roles of emotions and switching barriers
Han, Heesup
;
Back, Ki-joon
;
Barrett, Betsy
- In:
International journal of hospitality management
28
(
2009
)
4
,
pp. 563-572
Persistent link: https://www.econbiz.de/10003875799
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