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Die neue Arbeitsmoral : Industrieländer im internationalen Vergleich
Jaufmann, Dieter (contributor); Pfaff, Martin (contributor) - 2000
Fehlzeiten in Deutschland, Großbritannien, Japan, den USA, Schweden, Österreich und der Schweiz. …
Persistent link: https://www.econbiz.de/10001380649
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Attityder till arbete i Västeuropa och USA : teoretiska perspektiv och analyser av data från sex länder
Berglund, Tomas - 2001
Persistent link: https://www.econbiz.de/10001582688
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Eine dienstleistungsorientierte Perspektive des Handelsmarketing
Faßnacht, Martin - 2003 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001737403
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Service management : operations, strategy, and information technology
Fitzsimmons, James A.; Fitzsimmons, Mona J. - 2006 - 5. ed., internat. ed.
Persistent link: https://www.econbiz.de/10002836504
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Services marketing management : a strategic perspective
Kasper, Hans; Helsdingen, Piet van; Gabbott, Mark - 2006 - 2. ed.
Persistent link: https://www.econbiz.de/10002469672
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Service management : operations, strategy, and information technology
Fitzsimmons, James A.; Fitzsimmons, Mona J. - 2004 - 4. ed., internat. ed.
Persistent link: https://www.econbiz.de/10001775518
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Management lessons from Mayo Clinic : inside one of the world's most admired service organizations
Berry, Leonard L.; Seltman, Kent D. - 2008
Persistent link: https://www.econbiz.de/10004911909
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Service work : critical perspectives
Korczynski, Marek (ed.) - 2009 - 1. publ.
Persistent link: https://www.econbiz.de/10003683006
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Service quality : new directions in theory and practice
Rust, Roland T. (ed.) - 1994
Persistent link: https://www.econbiz.de/10000347620
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Market leadership strategies for service companies : creating growth, profits, and customer loyalty
Terrill, Craig; Middlebrooks, Arthur - 2000
Persistent link: https://www.econbiz.de/10001350452