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Customer retention in the automotive industry : quality, satisfaction and loyalty
2
Academy of Management journal : AMJ
1
American economic journal : a journal of the American Economic Association
1
Automobilmarktforschung : Nutzenorientierung von Pkw-Herstellern
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Decisions in economics and finance : DEF ; a journal of applied mathematics
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Experimental economics : a journal of the Economic Science Association
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Research companion to the dysfunctional workplace : management challenges and symptoms
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ECONIS (ZBW)
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1
Customer satisfaction in a global economy : challenges for the automobile industry
Johnson, Michael D.
- In:
Automobilmarktforschung : Nutzenorientierung von …
,
(pp. 1-14)
.
1996
Persistent link: https://www.econbiz.de/10001293682
Saved in:
2
Achieving customer satisfaction, loyalty, and retention through strategic alignment
Johnson, Michael D.
- In:
Customer retention in the automotive industry : …
,
(pp. 117-139)
.
1997
Persistent link: https://www.econbiz.de/10001299163
Saved in:
3
Collective wisdom as an oxymoron : team-based structures as impediments to learning
Johnson, Michael D.
;
Hollenbeck, John R.
- In:
Research companion to the dysfunctional workplace : …
,
(pp. 319-331)
.
2007
Persistent link: https://www.econbiz.de/10003552901
Saved in:
4
Outcomes of absence control initiatives : a quasi-experimental investigation into the effects of policy and perceptions
Johnson, Michael D.
;
Holley, Erica C.
;
Morgeson, …
- In:
Journal of management : JOM
40
(
2014
)
4
,
pp. 1075-1097
Persistent link: https://www.econbiz.de/10010354156
Saved in:
5
Comparing customer satisfaction across industries and countries
Johnson, Michael D.
;
Herrmann, Andreas
;
Gustafsson, Anders
- In:
Journal of economic psychology : research in economic …
23
(
2002
)
6
,
pp. 749-769
Persistent link: https://www.econbiz.de/10001711397
Saved in:
6
Kundenorientierung und Markthandlung
Johnson, Michael D.
-
2001
Persistent link: https://www.econbiz.de/10001546507
Saved in:
7
The complex relationship between customer satisfaction and loyalty for automobiles
Auh, Seigyoung
- In:
Customer retention in the automotive industry : …
,
(pp. 141-166)
.
1997
Persistent link: https://www.econbiz.de/10001299162
Saved in:
8
Toward a configural theory of job demands and resources
Wei Jee Ong
;
Johnson, Michael D.
- In:
Academy of Management journal : AMJ
66
(
2023
)
1
,
pp. 195-221
Persistent link: https://www.econbiz.de/10014245593
Saved in:
9
Customer retention in the automotive industry : quality, satisfaction and loyalty
Johnson, Michael D.
(
ed.
);
Herrmann, Andreas
(
contributor
); …
-
1997
Persistent link: https://www.econbiz.de/10000640799
Saved in:
10
Laboratory experimental testbeds : application to the PCS auction
Plott, Charles
- In:
Journal of economics & management strategy : JEMS
6
(
1997
)
3
,
pp. 605-638
Persistent link: https://www.econbiz.de/10001336536
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