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United States
Customer satisfaction
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Consumer behaviour
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Kundenzufriedenheit
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Beziehungsmarketing
9
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Project management
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Projektmanagement
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3
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Naumann, Earl
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Khan, M. Sajid
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Williams, Paul
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Haverila, Matti
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Williams, Hilary P.
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Ashill, Nicholas J.
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Baghestani, Hamid
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Industrial marketing management : the international journal for industrial and high-tech firms
2
Applied economics
1
Asia Pacific journal of marketing and logistics
1
Management Science Group working paper series
1
Management decision : MD
1
The journal of services marketing
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ECONIS (ZBW)
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Cross-cultural comparison of customer satisfaction research : USA vs Japan
Khan, M. Sajid
;
Naumann, Earl
;
Bateman, Rob
;
Haverila, Matti
- In:
Asia Pacific journal of marketing and logistics
21
(
2009
)
3
,
pp. 376-396
Persistent link: https://www.econbiz.de/10003883523
Saved in:
2
Customer dissatisfaction and defection : the hidden costs of downsizing
Williams, Paul
;
Khan, M. Sajid
;
Naumann, Earl
- In:
Industrial marketing management : the international …
40
(
2011
)
3
,
pp. 405-413
Persistent link: https://www.econbiz.de/10008991582
Saved in:
3
Customer attitudes of stayers and defectors in B2B services : are they really different?
Williams, Paul
;
Khan, M. Sajid
;
Ashill, Nicholas J.
; …
- In:
Industrial marketing management : the international …
40
(
2011
)
5
,
pp. 805-815
Persistent link: https://www.econbiz.de/10009273996
Saved in:
4
Customer satisfaction and business performance : a firm-level analysis
Williams, Hilary P.
;
Naumann, Earl
- In:
The journal of services marketing
25
(
2011
)
1
,
pp. 20-32
Persistent link: https://www.econbiz.de/10009009738
Saved in:
5
The drivers of customer satisfaction in strategic consulting engagements : a global study
Haverila, Matti
;
Bateman, Earl Robert
;
Naumann, Earl Robert
- In:
Management decision : MD
49
(
2011
)
8
,
pp. 1354-1370
Persistent link: https://www.econbiz.de/10009355020
Saved in:
6
The dependency diagram of a mixed integer linear programme
Williams, Hilary P.
-
2013
Persistent link: https://www.econbiz.de/10009737321
Saved in:
7
Does customer satisfaction have directional predictability for U.S. discretionary spending?
Baghestani, Hamid
;
Williams, Paul
- In:
Applied economics
49
(
2017
)
54
,
pp. 5504-5511
Persistent link: https://www.econbiz.de/10011845192
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