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Qualitätsbewusstsein und Kundenorientierung der Mitarbeiter als Schlüssel zum Erfolg : Qualitätsmanagement bei der Ritz-Carlton Hotel Company

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Handling negative online customer reviews : the effects of elaboration likelihood model and distributive justice

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Switching intention model development : role of service performances, customer satisfaction, and switching barriers in the hotel industry

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Peer-to-peer interactions : perspectives of Airbnb guests and hosts

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Customer accounting and marketing performance measures usage in the hotel industry in the USA

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Are the states uited? : an analysis of U.S. hotels’ offers through TripAdvisor’s eyes

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The dimensions of international hotel employee service attitude and their managerial implications

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Measuring guest satisfaction and competitive position in the hospitality and tourism industry : an application of stance-shift analysis to travel blog narratives

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The quality of guest comment cards : an empirical study of US lodging chains

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