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The influence of relationship quality and the innovation capacity in traditional food chain
Kühne, Bianka; Gellynck, Xavier; Weaver, Robert Delay - In: Supply chain management : an international journal 18 (2013) 1, pp. 52-65
Persistent link: https://www.econbiz.de/10009757272
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The relationship of sales and marketing expenses to hotel performance in the United States
O'Neill, John; Hanson, Bjorn; Mattila, Anna S. - In: Cornell hospitality quarterly : CQ 49 (2008) 4, pp. 355-363
Persistent link: https://www.econbiz.de/10003774190
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The impact of service fairness perceptions on relationship quality
Clark, Melissa N.; Adjei, Mavis T.; Yancey, Donna N. - In: Services marketing quarterly 30 (2009) 3, pp. 287-302
Persistent link: https://www.econbiz.de/10003865583
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Consumer relationship proneness: a reexamination and extension across service exchanges
Parish, Janet Turner; Holloway, Betsy Bugg - In: The journal of services marketing 24 (2010) 1, pp. 61-73
Persistent link: https://www.econbiz.de/10003953410
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Using internal relationship marketing activities to enhance cross-selling performance in services
Zboja, James J.; Hartline, Michael D. - In: Journal of relationship marketing : innovations & … 9 (2010) 3, pp. 117-131
Persistent link: https://www.econbiz.de/10008778753
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Perceived fairness of differential customer treatment
Mayser, Sabine - 2011
Persistent link: https://www.econbiz.de/10009690554
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How do individual personality traits (D) influence perceived satisfaction with service for college students (C) in a casual restaurant setting (I)? : the CID framework
Jin, Naehyun; Lee, Seoki; Gopalan, Ram - In: Journal of hospitality marketing & management 21 (2012) 5/6, pp. 591-616
Persistent link: https://www.econbiz.de/10009621101
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The design of consumer experiences : managerial approaches for service companies
Carù, Antonella; Cova, Bernard - In: Managing consumer services : factory or theater?, (pp. 91-108). 2014
Persistent link: https://www.econbiz.de/10010478148
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How customer voice contributes to stronger service provider relationships
Lacey, Russell - In: The journal of services marketing 26 (2012) 2, pp. 137-144
Persistent link: https://www.econbiz.de/10009568249
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The dynamics of satisfaction and loyalty after relational transgressions
Blocker, Christopher P. - In: The journal of services marketing 26 (2012) 2, pp. 94-101
Persistent link: https://www.econbiz.de/10009568253