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Service recovery evaluations : GLBT versus hetero customers

Ro, Heejung; Choi, Youngsoo; Olson, Eric - In: International journal of hospitality management 33 (2013), pp. 366-375

Persistent link: https://www.econbiz.de/10009746343

Playing their roles : experiential design concepts applied in complex services

Gross, Michael A.; Pullman, Madeleine - In: Journal of management inquiry 21 (2012) 1, pp. 43-59

Persistent link: https://www.econbiz.de/10009505383

Pushing the frontier of sustainable service operations management : evidence from US hospitality industry

Zhang, Jie J.; Joglekar, Nitin; Verna, Rohit - In: Journal of service management 23 (2012) 3, pp. 377-399

Persistent link: https://www.econbiz.de/10009619151

Hospitality operators' understanding of service : a qualitative approach

Crawford, Alleah - In: International journal of contemporary hospitality management 25 (2013) 1, pp. 65-81

Persistent link: https://www.econbiz.de/10009722506

Other consumers in service encounters : a script theoretical perspective

Miao, Li; Mattila, Anna S.; Mount, Dan - In: International journal of hospitality management 30 (2011) 4, pp. 933-941

Persistent link: https://www.econbiz.de/10009242085

Pushing the Frontier of Sustainable Service Operations : Evidence from the U.S. Hospitality Industry

Zhang, Jie J.; Joglekar, Nitin; Verma, Rohit - 2013

This research examines how the environmental sustainability decisions of service supply chain constituents – owners, operators and customers – impact the operating performance frontier (Schmenner and Swink 1998). We develop outcome-based environmental sustainability measures and propose a...

Persistent link: https://www.econbiz.de/10014044628

A summary of volume 1 : the rise of breweries and distilleries in the United States

Cavaliere, Christina T. - 2017

The final chapter serves as summary to the first volume of Beers, Ciders & Spirits: Craft Beverages and Tourism in the U.S. entitled The Rise of Brewers and Distilleries in the United States. The chapters that are encapsulated in the first volume of this textbook present innovative examples of...

Persistent link: https://www.econbiz.de/10012212613

Strategic human resources management research in hospitality and tourism : a review of current literature and suggestions for the future

Madera, Juan M.; Dawson, Mary; Guchait, Priyanko; … - In: International journal of contemporary hospitality management 29 (2017) 1, pp. 48-67

Persistent link: https://www.econbiz.de/10011611087

Linking marketing efforts to financial outcome : an exploratory study in tourism and hospitality contexts

Denizci, Basak; Li, Xiang - In: Journal of hospitality & tourism research : JHTR ; the … 33 (2009) 2, pp. 211-226

Persistent link: https://www.econbiz.de/10003852937

Narrative analysis for decoding marketer - customer interactions in hospitality contexts

Woodside, Arch G.; Coleman, Linda Jane - In: Tourism sensemaking : strategies to give meaning to …, (pp. 223-231). 2011

Persistent link: https://www.econbiz.de/10009380868

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