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It takes just 120 seconds : predicting satisfaction in technical support calls

Hall, Judith A.; Verghis, Phil; Stockton, William; Goh, … - In: Psychology & marketing 31 (2014) 7, pp. 500-508

Persistent link: https://www.econbiz.de/10010382588

Exploring satisfaction in business-to-business services : a path-analytic approach

Kumar, Piyush; Dass, Mayukh; Topaloglu, Omer - In: Service business 5 (2011) 1, pp. 13-27

Persistent link: https://www.econbiz.de/10009535278

Examining the link between ethical leadership and employee misconduct : the mediating role of ethical climate

Mayer, David M.; Kuenzi, Maribeth; Greenbaum, Rebecca L. - In: Journal of business ethics : JOBE 95 (2010), pp. 7-16

Persistent link: https://www.econbiz.de/10009162294

Bad apples, bad barrels, and broken followers? : an empirical examination of contextual influences on follower perceptions and reactions to aversive leadership

Thoroughgood, Christian N.; Hunter, Samuel T.; Sawyer, … - In: Journal of business ethics : JOBE 100 (2011) 4, pp. 647-672

Persistent link: https://www.econbiz.de/10009243189

Thinking about workplace engagement : does supervisor and coworker incivility really matter?

Reio Jr., Thomas G.; Sanders-Reio, Joanne - In: Advances in developing human resources : ADHR 13 (2011) 4, pp. 462-478

Persistent link: https://www.econbiz.de/10009489742

Ethical and empowering leadership and leader effectiveness

Hassan, Shahidul; Mahsud, Rubiná; Yukl, Gary; Prussia, … - In: Journal of managerial psychology 28 (2013) 2, pp. 133-146

Persistent link: https://www.econbiz.de/10009724678

A field investigation of multilevel cynicism toward change

DeCelles, Katherine A.; Tesluk, Paul E.; Taxman, Faye S. - In: Organization science : a journal of the Institute for … 24 (2013) 1, pp. 154-171

Persistent link: https://www.econbiz.de/10009711856

Getting ahead or getting along? : the two-facet conceptualization of conscientiousness and leadership emergence

Marinova, Sophia V.; Moon, Henry E.; Kamdar, Dishan - In: Organization science : a journal of the Institute for … 24 (2013) 4, pp. 1257-1276

Persistent link: https://www.econbiz.de/10009786908

Supervisor abuse effects on subordinate turnover intentions and subsequent interpersonal aggression : the role of power-distance orientation and perceived human resource support cl...

Richard, Orlando C.; Boncoeur, O. Dorian; Chen, Hao; … - In: Journal of business ethics : JBE 164 (2020) 3, pp. 549-563

Despite mounting evidence that abusive supervision triggers interpersonal aggression, much remains unknown regarding the underlying causal mechanisms within this relationship. We explore the role of turnover intentions as a mediator in the relationship between abusive supervision and subsequent...

Persistent link: https://www.econbiz.de/10012227980

The interaction effects of leader and follower conscientiousness on person-supervisor fit perceptions and follower outcomes : a cross-level moderated indirect effects model

Guay, Russell P.; Kim, You Jin; Oh, In-Sue; Vogel, Ryan M. - In: Human performance 32 (2019) 3/4, pp. 181-199

Persistent link: https://www.econbiz.de/10012263600

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