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Dynamics of customer response...
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United States
Lieferantenmanagement
17,601
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Customer satisfaction
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1,576
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1,571
USA
1,517
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1,454
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1,446
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1,346
Qualitätsmanagement
1,332
Einzelhandel
1,308
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1,300
customer satisfaction
1,299
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1,294
Retail trade
1,294
Online-Handel
1,220
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1,217
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1,161
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1,151
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1,130
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10
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6
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6
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5
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5
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5
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5
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5
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Aksoy, Lerzan
4
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4
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3
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California Agricultural Experiment Station / Department of Agricultural and Resource Economics
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Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
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Industrial marketing management : the international journal for industrial and high-tech firms
48
International journal of hospitality management
25
American journal of agricultural economics
19
Journal of business research : JBR
19
International journal of production economics
17
Working paper / National Bureau of Economic Research, Inc.
17
European journal of operational research : EJOR
15
International journal of production research
14
Services marketing quarterly
14
The journal of services marketing
14
Journal of business-to-business marketing
13
Journal of operations management
13
Journal of retailing and consumer services
13
Journal of service research : JSR
12
The journal of business & industrial marketing
12
Journal of the Academy of Marketing Science
11
Health marketing quarterly
10
Journal of business logistics : JBL
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Harvard business review : HBR
9
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
9
Journal of marketing
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Production and operations management : an international journal of the Production and Operations Management Society
9
The journal of personal selling & sales management : JPSSM
9
The journal of supply chain management : a global review of purchasing and supply
9
International journal of contemporary hospitality management
8
Journal of consumer research : JCR ; an interdisciplinary bimonthly
8
Journal of marketing theory and practice
8
Psychology & marketing
8
Journal of fashion marketing and management
7
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
7
Journal of marketing research : JMR
7
Journal of purchasing and supply management
7
Managing service quality : MSQ ; an international journal
7
Business horizons
6
Journal of advertising research
6
Journal of air transport management
6
Journal of economics & management strategy : JEMS
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ECONIS (ZBW)
1,474
RePEc
2
USB Cologne (EcoSocSci)
1
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1
Satisfaction in the context of customer co-production : a behavioral involvement perspective
Hunt, David M.
;
Geiger-Oneto, Stephanie
;
Varca, Philip E.
- In:
Journal of consumer behaviour : an international …
11
(
2012
)
5
,
pp. 347-356
Persistent link: https://www.econbiz.de/10009668450
Saved in:
2
iDirect marketing at best buy for business
Rubio, Janet
- In:
Reinventing interactive and direct marketing : leading …
,
(pp. 167-176)
.
2010
Persistent link: https://www.econbiz.de/10003914073
Saved in:
3
Returns management in a business-to-business context : its impact on customer satisfaction
Vachon, Stephan
;
Hajmohammd, Sara
;
Patry, Karine
- In:
International journal of integrated supply management : …
8
(
2013
)
4
,
pp. 173-192
Persistent link: https://www.econbiz.de/10010359673
Saved in:
4
Creating better governance of offshore services
Simon, Judith C.
;
Poston, Robin S.
;
Kettinger, Bill
- In:
Information systems management
26
(
2009
)
2
,
pp. 110-122
Persistent link: https://www.econbiz.de/10003906161
Saved in:
5
A buyer's perspective on collaborative versus transactional relationships
Whipple, Judith M.
;
Lynch, Daniel F.
;
Nyaga, Gilbert N.
- In:
Industrial marketing management : the international …
39
(
2010
)
3
,
pp. 507-518
Persistent link: https://www.econbiz.de/10003976599
Saved in:
6
Examining supply chain relationships : do buyer and supplier perspectives on collaborative relationships differ?
Nyaga, Gilbert N.
;
Whipple, Judith M.
;
Lynch, Daniel F.
- In:
Journal of operations management
28
(
2010
)
2
,
pp. 101-114
Persistent link: https://www.econbiz.de/10003958484
Saved in:
7
Firm downsizing and satisfaction among United States and European customers
Lewin, Jeffrey E.
;
Biemans, Wim
;
Ulaga, Wolfgang
- In:
Journal of business research : JBR
63
(
2010
)
7
,
pp. 697-706
Persistent link: https://www.econbiz.de/10003984857
Saved in:
8
Customer dissatisfaction and defection : the hidden costs of downsizing
Williams, Paul
;
Khan, M. Sajid
;
Naumann, Earl
- In:
Industrial marketing management : the international …
40
(
2011
)
3
,
pp. 405-413
Persistent link: https://www.econbiz.de/10008991582
Saved in:
9
The chain of effects from customer satisfaction to customer profitability
Keiningham, Timothy
;
Aksoy, Lerzan
;
Komarova, Yuliya A.
; …
- In:
Handbook of research on customer equity in marketing
,
(pp. 265-282)
.
2015
Persistent link: https://www.econbiz.de/10010483482
Saved in:
10
Customer attitudes of stayers and defectors in B2B services : are they really different?
Williams, Paul
;
Khan, M. Sajid
;
Ashill, Nicholas J.
; …
- In:
Industrial marketing management : the international …
40
(
2011
)
5
,
pp. 805-815
Persistent link: https://www.econbiz.de/10009273996
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