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Working paper / National Bureau of Economic Research, Inc.
67
Quality management journal : QMJ
28
Discussion paper series / IZA
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Global business and organizational excellence : a review of research & best practices
26
Harvard business review : HBR
24
NBER working paper series
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International journal of productivity and quality management : IJPQM
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LIS working paper series
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Discussion paper / Centre for Economic Policy Research
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Working paper series / Luxembourg Income Study
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International journal of production research
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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International journal of quality & reliability management
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Journal of organizational change management
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Industrial and corporate change
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Harvard-Business-Manager : das Wissen der Besten
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ILR review : the journal of work and policy
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Journal of change management : an international journal
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International journal of six sigma and competitive advantage : IJSSCA
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Journal of operations management
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Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
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SSE EFI working paper series in economics and finance
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The review of income and wealth : journal of the International Association for Research in Income and Wealth
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Monthly labor review : MLR
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The TQM journal : the international review of organizational improvement
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International journal of production economics
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MIT sloan management review
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9
The journal of applied behavioral science
9
Business economics : the journal of the National Association for Business Economists
8
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ECONIS (ZBW)
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1
Service quality : new directions in theory and practice
Rust, Roland T.
(
ed.
)
-
1994
Persistent link: https://www.econbiz.de/10000347620
Saved in:
2
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10012699714
Saved in:
3
Lean Six Sigma in service : applications and case studies
Furterer, Sandra L.
(
ed.
)
-
2009
Persistent link: https://www.econbiz.de/10013547606
Saved in:
4
Quality service : how America's to companies are competing in the customer-service revolution ... and how you can too
Denton, D. K.
-
1989
Persistent link: https://www.econbiz.de/10000773741
Saved in:
5
Environmental challenges and strategic options : the role of effective quality improvement initiatives in accounting firms
Yasnin, Mahmoud M.
;
Alavi, Jafar
- In:
The journal of current research in global business : JCRGB
12
(
2010
)
18
,
pp. 12-20
Persistent link: https://www.econbiz.de/10003928209
Saved in:
6
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
7
Sig Sigma implementation in the service sector : notable experiences of major firms in the USA
Ozcelik, Yasin
- In:
International journal of services and operations management
7
(
2010
)
4
,
pp. 401-418
Persistent link: https://www.econbiz.de/10008749754
Saved in:
8
How service agents manage the person-role interface
Ashforth, Blake E.
;
Kulik, Carol T.
;
Tomiuk, Marc A.
- In:
Group & organization management : an international journal
33
(
2008
)
1
,
pp. 5-45
Persistent link: https://www.econbiz.de/10003802840
Saved in:
9
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10000974642
Saved in:
10
Crossing the management fashion border : the adoption of business process reengineering services by management consultants offering total quality management services in the United...
Jung, Dong-Il
;
Lee, Wan-Hee
- In:
Journal of management & organization : JMO
22
(
2016
)
5
,
pp. 702-719
Persistent link: https://www.econbiz.de/10011903002
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