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United States
Beziehungsmarketing
25,121
Relationship marketing
25,093
Service quality
20,602
Dienstleistungsqualität
20,585
Konsumentenverhalten
14,439
Consumer behaviour
14,423
Customer satisfaction
13,726
Kundenzufriedenheit
13,590
Emotion
10,389
Deutschland
4,073
Theorie
3,926
Theory
3,871
Hafen
3,839
Germany
3,629
Brand management
3,127
Markenführung
3,127
USA
3,081
Qualitätsmanagement
2,989
Quality management
2,883
Port
2,734
Social Web
2,616
Social web
2,615
Lieferantenmanagement
2,513
Supplier relationship management
2,511
Wirtschaftsprüfung
2,487
Financial audit
2,481
Markenimage
2,374
Brand image
2,365
Electronic Commerce
2,323
E-commerce
2,244
Online-Handel
2,107
Online retailing
2,100
Marketingmanagement
2,078
Marketing management
2,050
Krankenhaus
2,021
Hospital
1,997
Online-Marketing
1,957
Internet marketing
1,936
Einzelhandel
1,900
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Undetermined
543
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298
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Article
2,292
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726
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2,020
Aufsatz in Zeitschrift
2,020
Graue Literatur
370
Non-commercial literature
370
Arbeitspapier
320
Working Paper
320
Aufsatz im Buch
245
Book section
245
Hochschulschrift
77
Thesis
64
Case study
54
Fallstudie
54
Collection of articles of several authors
45
Sammelwerk
45
Collection of articles written by one author
28
Sammlung
28
Aufsatzsammlung
13
Guidebook
13
Ratgeber
13
Amtsdruckschrift
11
Government document
11
Konferenzschrift
11
Bibliografie enthalten
10
Bibliography included
10
Conference paper
9
Konferenzbeitrag
9
Conference proceedings
6
Reprint
6
Lehrbuch
4
Textbook
4
Bibliografie
3
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3
Glossary included
3
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3
Handbuch
3
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3
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2
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2
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2
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2
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English
2,950
German
63
Undetermined
7
French
2
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Hanushek, Eric Alan
19
Smith, Alan D.
15
Jang, Soocheong
13
Rivkin, Steven G.
13
Rebitzer, James B.
12
Staiger, Douglas
12
Han, Heesup
11
Huckman, Robert S.
9
Walsh, Gianfranco
9
Woessmann, Ludger
9
Gruber, Jonathan
8
Kane, Thomas J.
8
Kessler, Daniel P.
8
Kumar, V.
8
Rockoff, Jonah E.
8
Ruhose, Jens
8
Figlio, David N.
7
Mattila, Anna S.
7
Prybutok, Victor R.
7
Rupp, Nicholas G.
7
Taylor, Lowell J.
7
Votruba, Mark
7
Bloom, Nicholas
6
Cutler, David M.
6
Doyle, Joseph J.
6
Johnson, Michael D.
6
Kolstad, Jonathan T.
6
McMillan, Robert
6
Min, Ho-key
6
Mocan, Naci
6
Pathak, Parag A.
6
Ryu, Kisang
6
Smith, Jeffrey A.
6
Beatty, Sharon E.
5
Benhabib, Jess
5
Berry, Leonard L.
5
Brodie, Roderick J.
5
Cebul, Randall D.
5
Conduit, Jodie
5
Eide, Eric R.
5
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National Bureau of Economic Research
24
IGI Global
7
USA / General Accounting Office
6
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Edward Elgar Publishing
2
Hongkong / Securities and Futures Commission
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Society for Quality
1
Arthur D. Little International Inc. <Wiesbaden>
1
Balch Institute for Ethnic Studies <Philadelphia, Pa.>
1
British Columbia / University / Faculty of Commerce and Business Administration
1
Business Information Centre <Toronto>
1
CESifo GmbH
1
Cato Institute
1
Centre d'Études Nord-Américaines <Paris>
1
Coast and Geodetic Survey
1
Confederation of Britisch Industry
1
Department of Health, Education, and Welfare
1
Econometrisch Instituut <Rotterdam>
1
Federal Reserve Bank of St. Louis
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Gottfried Wilhelm Leibniz Universität Hannover
1
Great Britain / Parliament
1
Harvard Institute of Economic Research
1
Industrial Relations Research Association
1
Institut für Weltwirtschaft
1
Internationales Symposium Evaluation of Integrated Delivery Systems - Performance Measurement <2000, Berlin>
1
John M. Olin Institute for Employment Practice and Policy
1
Johns Hopkins University / Department of Economics
1
Ludwig-Maximilians-Universität München
1
Lyndon B. Johnson School of Public Affairs
1
Maritime Cargo Transportation Conference <USA>
1
National Academies of Sciences, Engineering, and Medicine / Committee on Accounting for Socioeconomic Status in Medicare Payment Programs
1
National Institute of Economic and Social Research
1
National Research Council (U.S.) / Panel on Future Port Requirements of the United States
1
OECD
1
President's Science Advisory Committee
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Stanford Institute for Economic Policy Research
1
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Published in...
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Working paper / National Bureau of Economic Research, Inc.
133
International journal of hospitality management
56
Journal of business research : JBR
37
Academy of Management journal : AMJ
33
Journal of consumer research : JCR ; an interdisciplinary bimonthly
33
The journal of services marketing
32
Health care management review : HCM review
30
Journal of retailing and consumer services
30
Industrial marketing management : the international journal for industrial and high-tech firms
23
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
23
NBER working paper series
22
Psychology & marketing
22
Services marketing quarterly
22
Journal of service research : JSR
21
Journal of the Academy of Marketing Science
19
Quality management journal : QMJ
17
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
16
Auditing : a journal of practice & theory
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
13
Discussion paper series / IZA
13
Harvard business review : HBR
13
Journal of air transport management
13
Journal of business ethics : JOBE
13
Economics of education review
12
Health affairs : at the intersection of health, health care, and policy
12
Journal of human resources : JHR
12
Journal of marketing
12
Journal of marketing management : MM
12
Journal of marketing theory and practice
12
Journal of travel and tourism marketing
12
Managing service quality : MSQ ; an international journal
12
The review of economics and statistics
12
International journal of contemporary hospitality management
11
Journal of health economics
11
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
11
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
11
The American economic review
11
The service industries journal
11
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Source
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ECONIS (ZBW)
3,007
RePEc
8
USB Cologne (EcoSocSci)
2
EconStor
1
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1
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10
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3,018
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1
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
2
Dissatisfaction after service failures as a realized transaction risk : customer opportunism as a function of external and internal rewards
Khantimirov, Denis
;
Karande, Kiran
;
Ford, John B.
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012132180
Saved in:
3
Perceived justice in service recovery and behavioral intentions : the role of relationship quality
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 319-327
Persistent link: https://www.econbiz.de/10003855714
Saved in:
4
America's service meltdown : restoring service excellence in the age of the customer
Pupo, Raul
-
2010
Persistent link: https://www.econbiz.de/10003942364
Saved in:
5
Effects of service quality and food quality : the moderating role of atmospherics in an ethnic restaurant segment
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 520-529
Persistent link: https://www.econbiz.de/10003983180
Saved in:
6
Investigating the influence of velocity performance on satisfaction with third party logistics service
Briggs, Elten
;
Landry, Timothy D.
;
Daugherty, Patricia J.
- In:
Industrial marketing management : the international …
39
(
2010
)
4
,
pp. 640-649
Persistent link: https://www.econbiz.de/10003983996
Saved in:
7
The impact of customer-to-customer interaction on cruise experience and vacation satisfaction
Huang, Jue
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
49
(
2010/11
)
1
,
pp. 79-92
Persistent link: https://www.econbiz.de/10003966178
Saved in:
8
The attraction of the sizzle : a service investment model
Boakye, Kwabena G.
;
Kwon, Junhyuk
;
Blankson, Charles
; …
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 24-38
Persistent link: https://www.econbiz.de/10009659102
Saved in:
9
Nomological validity of the Net Promoter Index question
Leisen Pollack, Birgit
;
Alexandrov, Aliosha
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 118-129
Persistent link: https://www.econbiz.de/10009747187
Saved in:
10
Predicting customer satisfaction towards mobile value-added services : an application of multiple regression
Jasrai, Lokesh
- In:
The IUP journal of marketing management : IJMM
13
(
2014
)
1
,
pp. 29-44
Persistent link: https://www.econbiz.de/10010347451
Saved in:
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