//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"United States"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The effects of online incivili...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
United States
Consumer behaviour
83,947
Konsumentenverhalten
81,498
Relationship marketing
26,475
Beziehungsmarketing
25,800
Service quality
21,832
Dienstleistungsqualität
21,079
Social Web
20,895
Social web
20,864
Theorie
16,230
Theory
15,921
Customer satisfaction
15,577
Kundenzufriedenheit
13,991
Online-Marketing
13,292
Internet marketing
13,176
Deutschland
9,439
Leistungsmotivation
9,326
Brand management
9,292
USA
9,264
Markenführung
9,247
Work motivation
9,148
Gerechtigkeit
8,924
Germany
8,917
Justice
8,657
Arbeitsverhalten
8,615
Work behaviour
8,519
Brand image
7,610
Markenimage
7,568
Online-Handel
7,323
Online retailing
7,304
Electronic Commerce
7,042
E-commerce
6,712
Experiment
5,795
Marketingmanagement
5,127
Einzelhandel
5,086
Marketing management
5,081
Retail trade
5,040
Arbeitszufriedenheit
5,001
Job satisfaction
4,993
Emotion
4,960
more ...
less ...
Online availability
All
Undetermined
1,734
Free
1,006
Type of publication
All
Article
6,547
Book / Working Paper
2,350
Journal
12
Type of publication (narrower categories)
All
Article in journal
5,807
Aufsatz in Zeitschrift
5,807
Graue Literatur
1,319
Non-commercial literature
1,319
Working Paper
1,147
Arbeitspapier
1,146
Aufsatz im Buch
690
Book section
690
Hochschulschrift
244
Thesis
203
Case study
141
Fallstudie
141
Collection of articles of several authors
119
Sammelwerk
119
Collection of articles written by one author
85
Sammlung
85
Aufsatzsammlung
56
Lehrbuch
49
Textbook
48
Ratgeber
42
Guidebook
41
Conference paper
31
Konferenzbeitrag
31
Reprint
29
Amtsdruckschrift
21
Government document
21
Bibliografie enthalten
20
Bibliography included
20
Konferenzschrift
18
Glossar enthalten
15
Glossary included
15
Systematic review
14
Übersichtsarbeit
14
Bibliografie
11
Conference proceedings
9
Statistik
6
Statistics
5
CD-ROM, DVD
4
Interview
4
Mehrbändiges Werk
4
more ...
less ...
Language
All
English
8,721
German
172
French
13
Undetermined
12
Spanish
1
Swedish
1
Author
All
Jang, Soocheong
20
Lusk, Jayson L.
20
Hanushek, Eric Alan
19
Smith, Alan D.
18
Allcott, Hunt
17
Tucker, Catherine
17
Kolstad, Jonathan
16
Goldfarb, Avi
15
Stavins, Joanna
15
Einav, Liran
14
Gruber, Jonathan
14
Cawley, John H.
13
Gentzkow, Matthew Aaron
13
Han, Heesup
13
McFadden, Daniel
13
Rivkin, Steven G.
13
Schuh, Scott
13
Agarwal, Sumit
12
Mattila, Anna S.
12
Rebitzer, James B.
12
Staiger, Douglas
12
Tonsor, Glynn T.
12
Winter, Joachim
12
Goldsmith, Ronald E.
11
Handel, Benjamin R.
11
Heiss, Florian
11
Huckman, Robert S.
11
Lennon, Sharron J.
11
Nayga, Rodolfo M.
11
Roe, Brian
11
Stroebel, Johannes
11
Walsh, Gianfranco
11
Dong, Diansheng
10
Kaiser, Harry M.
10
Kaplan, Greg
10
Kumar, V.
10
Waldfogel, Joel
10
Yoon, Sukki
10
Baghestani, Hamid
9
Barber, Nelson
9
more ...
less ...
Institution
All
National Bureau of Economic Research
96
IGI Global
18
American Marketing Association
8
USA / General Accounting Office
8
Friedrich-Schiller-Universität Jena
4
USA / Bureau of Foreign and Domestic Commerce
4
Brookings Institution
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Mannheim
3
American Management Association
2
Edward Elgar Publishing
2
Federal Reserve Bank of New York
2
Federal Reserve Bank of St. Louis
2
Hongkong / Securities and Futures Commission
2
INSEAD
2
Information Resources Management Association
2
NetLibrary, Inc
2
Nomos Verlagsgesellschaft
2
OECD
2
Springer Fachmedien Wiesbaden
2
The Wharton Financial Institutions Center
2
American Council on Consumer Interests
1
American Home Economics Association
1
American Society for Public Administration
1
American Society for Quality
1
Arthur D. Little International Inc. <Wiesbaden>
1
Boston College / Department of Economics
1
Bureau of Economic and Business Research <Champaign, Ill.>
1
Bureau of International Labor Affairs
1
Business Information Centre <Toronto>
1
CESifo GmbH
1
Cato Institute
1
Centre of Policy Studies
1
Chambre de commerce et d'industrie de Paris
1
Confederation of Britisch Industry
1
Conservative political Center
1
Consumer Culture Theory Conference <10., 2015, Fayetteville, Ark.>
1
Consumer Culture Theory Conference <2, 2007, Toronto>
1
Cornell University / Department of Applied Economics and Management
1
Department of Health, Education, and Welfare
1
more ...
less ...
Published in...
All
Working paper / National Bureau of Economic Research, Inc.
417
Journal of consumer research : JCR ; an interdisciplinary bimonthly
155
International journal of hospitality management
98
Journal of business research : JBR
98
NBER working paper series
93
Journal of retailing and consumer services
87
Psychology & marketing
76
Journal of business ethics : JOBE
75
Academy of Management journal : AMJ
65
Journal of fashion marketing and management
57
The American economic review
56
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
50
Journal of advertising research
49
The journal of consumer marketing
46
Discussion paper / Centre for Economic Policy Research
45
American journal of agricultural economics
44
Journal of marketing theory and practice
42
The journal of services marketing
42
International journal of consumer studies
41
Journal of consumer affairs : official publication of the American Council on Consumer Interests
41
American economic journal : a journal of the American Economic Association
39
Journal of the Academy of Marketing Science
39
Services marketing quarterly
36
Health care management review : HCM review
35
Journal of international consumer marketing
35
Sport marketing quarterly : preferred journal of the Sport Marketing Association
35
International journal of retail & distribution management
34
Journal of consumer behaviour : an international research review
34
The review of economics and statistics
34
Discussion paper series / IZA
33
Journal of travel and tourism marketing
33
Human performance
32
Journal of marketing
32
Journal of service research : JSR
32
Industrial marketing management : the international journal for industrial and high-tech firms
31
International journal of sport management and marketing : IJSMM
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
30
Journal of sport management : the official journal of the North American Society of Sport Management
30
Applied economics
28
International journal of contemporary hospitality management
28
more ...
less ...
Source
All
ECONIS (ZBW)
8,878
USB Cologne (EcoSocSci)
14
RePEc
13
EconStor
2
USB Cologne (business full texts)
1
Other ZBW resources
1
Showing
1
-
10
of
8,909
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
2
Perceived
justice
in service recovery and behavioral intentions : the role of relationship quality
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 319-327
Persistent link: https://www.econbiz.de/10003855714
Saved in:
3
Understanding customers' service experience : review and research propositions
Khan, Arif K.
;
Metri, Bhimaraya A.
- In:
International journal of business environment : IJBE
4
(
2011
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10009155012
Saved in:
4
The contingent nature of service recovery system structures
Smith, Jeffery S.
;
Nagy, Paul F.
;
Karwan, Kirk R.
; …
- In:
International journal of operations & production …
32
(
2012
)
7
,
pp. 877-903
Persistent link: https://www.econbiz.de/10009572734
Saved in:
5
Don't just fix it, make it better! : using frontline service employees to improve recovery performance
Heijden, Gielis A. H. van der
;
Schepers, Jeroen J. L.
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
5
,
pp. 515-530
Persistent link: https://www.econbiz.de/10010126691
Saved in:
6
An examination of consumer advocacy and complaining behavior in the context of service failure
Chelminski, Piotr
;
Coulter, Robin A.
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 361-370
Persistent link: https://www.econbiz.de/10009272241
Saved in:
7
A cross-cultural comparison of perceived informational fairness with service failure explanations
Wang, Chen-ya
;
Mattila, Anna S.
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 429-439
Persistent link: https://www.econbiz.de/10009390049
Saved in:
8
Monitoring, measuring and managing customer service
Goodman, Gary S
;
Goodman, Gary S.
-
2000
Persistent link: https://www.econbiz.de/10001449388
Saved in:
9
Take it back : the impact of dynamic consumer goals in return and exchange interactions
Droms, Courtney M.
- In:
Services marketing quarterly
34
(
2013
)
1
,
pp. 67-85
Persistent link: https://www.econbiz.de/10009726519
Saved in:
10
Effects of compensation for service recovery : from the equity theory perspective
Kwon, SoYeon
;
Jang, Soocheong
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1235-1243
Persistent link: https://www.econbiz.de/10009567530
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->