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E-government service delivery performance : an adaptation of the balanced scorecard to the public sector
Lawson-Body, Assion; Keengwe, Jared; Mukankusi, Laurence; … - In: E-commerce trends for organizational advancement : new …, (pp. 283-300). 2010
Persistent link: https://www.econbiz.de/10003918216
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Six Sigma for government IT : strategy and tactics for Washington, DC
Edgeman, Rick; Bigio, David; Ferleman, Thomas - In: World class applications of Six Sigma : [real world …, (pp. 192-207). 2006
Persistent link: https://www.econbiz.de/10003693152
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The customer-centric digital department : e service in government
Bollettino, Jeffrey O. - In: E-Service : new directions in theory and practice, (pp. 262-285). 2002
Persistent link: https://www.econbiz.de/10001813101
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E-government service maturity and development : cultural, organizational and technological perspectives
Shareef, Mahmud Akhter (contributor);  … - 2012
"This book discusses important concepts for public administration reformation, taking into account the complex social, administrative, cultural, and legal problems of implementing modern digital systems"--Provided by publisher.
Persistent link: https://www.econbiz.de/10011727159
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Der Wettlauf um die Digitalisierung : Potenziale und Hürden in Industrie, Gesellschaft und Verwaltung
Lucks, Kai - 2020 - 1. Auflage
Persistent link: https://www.econbiz.de/10012133806
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Differences in customers' online service satisfaction across cultures : the role of thinking style
Song, Lei; Swaminathan, Srinivasan; Anderson, Rolph E. - In: Journal of marketing channels : ... distribution … 22 (2015) 1, pp. 52-61
Persistent link: https://www.econbiz.de/10010503349
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Consumer responses to service failures : a resource preference model of cultural influences
Chan, Haksin; Wan, Lisa C. - In: Journal of international marketing 16 (2008) 1, pp. 72-97
Persistent link: https://www.econbiz.de/10003771400
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Service recommendations and customer evaluations in the international marketplace : cultural and situational contingencies
Alden, Dana; He, Yi; Chen, Qimei - In: Journal of business research : JBR 63 (2010) 1, pp. 38-44
Persistent link: https://www.econbiz.de/10003909526
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Service quality in the USA and mainland China's fast-food restaurants
Qin, Hong; Prybutok, Victor R.; Peak, Daniel A. - In: International journal of services and standards 5 (2009) 4, pp. 291-315
Persistent link: https://www.econbiz.de/10003970445
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Passenger complaints under irregualr airline conditions : cross-culture study
Kim, Yu-kyoung; Lee, Hyung-ryong - In: Journal of air transport management 15 (2009) 6, pp. 350-353
Persistent link: https://www.econbiz.de/10003989135