//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"United States"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
An integrated framework for cu...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
United States
Consumer behaviour
83,570
Konsumentenverhalten
81,120
Relationship marketing
26,364
Beziehungsmarketing
25,689
Service quality
21,760
Dienstleistungsqualität
21,009
Customer satisfaction
15,534
Theorie
13,999
Kundenzufriedenheit
13,951
Theory
13,778
Satisfaction
11,085
Deutschland
10,502
Zufriedenheit
9,868
Germany
9,807
Brand management
8,557
Markenführung
8,494
USA
8,397
Brand image
7,333
Markenimage
7,277
Mobilkommunikation
7,003
Mobile communications
6,963
Äthiopien
6,900
Ethiopia
6,886
Hotel industry
6,601
Hotellerie
6,512
Online-Handel
6,412
Social Web
6,404
Social web
6,401
Online retailing
6,395
Vertrauen
6,322
Confidence
6,102
Online-Marketing
5,705
Internet marketing
5,679
Electronic Commerce
5,428
E-commerce
5,144
Einzelhandel
4,908
Retail trade
4,867
Trust
4,814
Brand
4,575
more ...
less ...
Online availability
All
Undetermined
1,538
Free
1,020
Type of publication
All
Article
5,639
Book / Working Paper
2,363
Journal
15
Type of publication (narrower categories)
All
Article in journal
5,054
Aufsatz in Zeitschrift
5,054
Graue Literatur
1,342
Non-commercial literature
1,342
Arbeitspapier
1,169
Working Paper
1,169
Aufsatz im Buch
544
Book section
544
Hochschulschrift
244
Thesis
208
Collection of articles of several authors
111
Sammelwerk
111
Case study
82
Fallstudie
82
Collection of articles written by one author
75
Sammlung
75
Aufsatzsammlung
52
Lehrbuch
45
Textbook
43
Bibliografie enthalten
33
Bibliography included
33
Conference paper
33
Konferenzbeitrag
33
Konferenzschrift
27
Reprint
25
Amtsdruckschrift
24
Government document
24
Guidebook
22
Ratgeber
22
Conference proceedings
17
Glossar enthalten
14
Glossary included
14
Systematic review
13
Übersichtsarbeit
13
Statistik
8
Bibliografie
7
Handbook
5
Handbuch
5
Statistics
5
Market information
4
more ...
less ...
Language
All
English
7,812
German
181
Undetermined
17
French
15
Hungarian
1
Spanish
1
Swedish
1
more ...
less ...
Author
All
Jang, Soocheong
27
Oswald, Andrew J.
24
Lusk, Jayson L.
20
Hanushek, Eric Alan
19
Smith, Alan D.
17
Stevenson, Betsey
17
Wolfers, Justin
17
Kolstad, Jonathan
16
Mattila, Anna S.
16
Blanchflower, David G.
15
Einav, Liran
15
Stavins, Joanna
15
Gruber, Jonathan
14
Han, Heesup
14
McFadden, Daniel
14
Rivkin, Steven G.
13
Schuh, Scott
13
Agarwal, Sumit
12
Lee, Seoki
12
Rebitzer, James B.
12
Staiger, Douglas
12
Tonsor, Glynn T.
12
Winter, Joachim
12
Cawley, John H.
11
De Neve, Jan-Emmanuel
11
Deaton, Angus
11
Duso, Tomaso
11
Finkelstein, Amy
11
Goldsmith, Ronald E.
11
Handel, Benjamin R.
11
Heiss, Florian
11
Kumar, V.
11
Lusardi, Annamaria
11
Nayga, Rodolfo M.
11
Allcott, Hunt
10
Dong, Diansheng
10
Kaiser, Harry M.
10
Kaplan, Greg
10
Lennon, Sharron J.
10
Roe, Brian
10
more ...
less ...
Institution
All
National Bureau of Economic Research
92
IGI Global
46
American Marketing Association
8
USA / General Accounting Office
7
Friedrich-Schiller-Universität Jena
4
USA / Bureau of Foreign and Domestic Commerce
4
Edward Elgar Publishing
3
Empirica, Gesellschaft für Kommunikations- und Technologieforschung <Bonn>
3
Information Resources Management Association
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Mannheim
3
Association of British Chambers of Commerce
2
Center for the Study of Industrial Organisation
2
Europäische Kommission / Generaldirektion Kommunikationsnetze, Inhalte und Technologien
2
Federal Reserve Bank of New York
2
Federal Reserve Bank of St. Louis
2
Hongkong / Securities and Futures Commission
2
INSEAD
2
Institut für Wirtschaftswissenschaften <Wien>
2
NetLibrary, Inc
2
OECD
2
Springer Fachmedien Wiesbaden
2
The Wharton Financial Institutions Center
2
TÜV Rheinland AG
2
University of Oxford / Institute of Economics and Statistics
2
American Council on Consumer Interests
1
American Home Economics Association
1
American Management Association
1
American Society for Quality
1
Arthur D. Little International Inc. <Wiesbaden>
1
Books on Demand GmbH <Norderstedt>
1
Booz, Allen & Hamilton GmbH <Düsseldorf>
1
Boston College / Department of Economics
1
Brookings Institution
1
Bureau of Economic and Business Research <Champaign, Ill.>
1
Bureau of International Labor Affairs
1
Business Information Centre <Toronto>
1
CESifo GmbH
1
Campus Verlag
1
Cato Institute
1
more ...
less ...
Published in...
All
Working paper / National Bureau of Economic Research, Inc.
426
Journal of consumer research : JCR ; an interdisciplinary bimonthly
154
International journal of hospitality management
124
Journal of business research : JBR
90
NBER working paper series
89
Journal of retailing and consumer services
87
Psychology & marketing
74
Journal of fashion marketing and management
54
The American economic review
53
Discussion paper series / IZA
52
American journal of agricultural economics
44
American economic journal : a journal of the American Economic Association
42
Discussion paper / Centre for Economic Policy Research
42
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
42
Journal of marketing theory and practice
41
The journal of consumer marketing
41
International journal of consumer studies
40
Journal of consumer affairs : official publication of the American Council on Consumer Interests
40
The journal of services marketing
40
Sport marketing quarterly : preferred journal of the Sport Marketing Association
38
The review of economics and statistics
37
Journal of the Academy of Marketing Science
36
Journal of international consumer marketing
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Services marketing quarterly
33
International journal of retail & distribution management
32
Journal of consumer behaviour : an international research review
32
Journal of hospitality marketing & management
32
International journal of contemporary hospitality management
31
Journal of marketing
31
Health care management review : HCM review
30
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
Industrial marketing management : the international journal for industrial and high-tech firms
29
International journal of sport management and marketing : IJSMM
29
Telecommunications policy : the international journal of digital economy, data sciences and new media
29
Applied economics
28
Journal of service research : JSR
28
Journal of sport management : the official journal of the North American Society of Sport Management
28
Journal of advertising research
27
Journal of business ethics : JOBE
26
more ...
less ...
Source
All
ECONIS (ZBW)
7,981
RePEc
18
USB Cologne (EcoSocSci)
15
USB Cologne (business full texts)
1
EconStor
1
Other ZBW resources
1
Showing
1
-
10
of
8,017
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Switching intention model development : role of service performances, customer
satisfaction
, and switching barriers in the hotel industry
Han, Heesup
;
Kim, Wansoo
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 619-629
Persistent link: https://www.econbiz.de/10009130566
Saved in:
2
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
3
Handling negative online customer reviews : the effects of elaboration likelihood model and distributive justice
Cheng, Vincent T. P.
;
Loi, Mei Kun
- In:
Journal of travel and tourism marketing
31
(
2014
)
1/2
,
pp. 1-15
Persistent link: https://www.econbiz.de/10010361829
Saved in:
4
The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
Saved in:
5
One experience and multiple reviews : the case of upscale US hotels
Torres, Edwin N.
;
Adler, Howard
;
Lehto, Xinran Y.
; …
- In:
Tourism review : the official journal of the AIEST
68
(
2013
)
3
,
pp. 3-20
Persistent link: https://www.econbiz.de/10010197675
Saved in:
6
"Green" attributes and customer
satisfaction
: optimization of resource allocation and performance
Slevitch, Lisa
;
Mathe, Kimberly
;
Karpova, Elena
; …
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 802-822
Persistent link: https://www.econbiz.de/10010125926
Saved in:
7
An investigation of green hotel customers' decision formation : developing an extended model of the theory of planned behavior
Han, Heesup
;
Kim, Yunhi
- In:
International journal of hospitality management
29
(
2010
)
4
,
pp. 659-668
Persistent link: https://www.econbiz.de/10008758176
Saved in:
8
Image
of all hotel scales on travel blogs : its impact on customer loyalty
Zhang, Jian Jane
;
Mao, Zhenxing
- In:
Journal of hospitality marketing & management
21
(
2012
)
1/2
,
pp. 113-131
Persistent link: https://www.econbiz.de/10009512714
Saved in:
9
Understanding customers' service experience : review and research propositions
Khan, Arif K.
;
Metri, Bhimaraya A.
- In:
International journal of business environment : IJBE
4
(
2011
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10009155012
Saved in:
10
Gender-moderating effect on e-shopping behavior : a cross-cultural study of the United States and Saudi Arabia
Heinrichs, John H.
;
Aali, Abdulrahman Yousef al-
;
Lim, …
- In:
Journal of global marketing
29
(
2016
)
1/5
,
pp. 85-97
Persistent link: https://www.econbiz.de/10011654069
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->