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Automated banks' service quali...
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United States
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Berger, Allen N.
75
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52
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33
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30
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29
Rhoades, Stephen A.
28
Correa, Ricardo
27
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26
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24
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24
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22
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21
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21
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20
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20
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20
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19
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Mihov, Atanas
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Wall, Larry D.
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Calomiris, Charles W.
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Evanoff, Douglas Darrell
15
Laeven, Luc
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Tehranian, Hassan
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Amel, Dean F.
14
Jaremski, Matthew
14
Lang, William W.
14
Mishkin, Frederic S.
14
Palia, Darius
14
Rajan, Raghuram Govind
14
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Federal Deposit Insurance Corporation <Washington, DC>
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Charles A. Dice Center for Research in Financial Economics <Columbus, Ohio>
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Edward Elgar Publishing
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2
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Working paper / National Bureau of Economic Research, Inc.
262
Journal of banking & finance
146
NBER working paper series
75
Journal of financial services research : JFSR
72
Economic review
63
Journal of money, credit and banking : JMCB
63
Finance and economics discussion series
52
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Discussion paper / Centre for Economic Policy Research
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International journal of hospitality management
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Applied economics
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The antitrust bulletin : the journal of American and foreign antitrust and trade regulation
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International finance discussion papers
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Journal of retailing and consumer services
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Review of industrial organization : RIO
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Quality management journal : QMJ
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ECONIS (ZBW)
7,344
RePEc
51
EconStor
8
USB Cologne (EcoSocSci)
6
BASE
2
Showing
1
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7,411
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date (oldest first)
1
Overall customer satisfaction with banking services (mobile, online,
ATM
, and
bank
teller) : comparison between the U.S. and China
Simmers, Christina S.
;
Rast, Rebecca
;
Schaefer, Allen D.
; …
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 226-239
Persistent link: https://www.econbiz.de/10013178036
Saved in:
2
Generic technology-based service quality dimensions in banking : impact on customer satisfaction and loyalty
Ganguli, Shirshendu
;
Roy, Sanjit Kumar
- In:
The international journal of bank marketing : IJBM
29
(
2011
)
2
,
pp. 168-189
Persistent link: https://www.econbiz.de/10009011820
Saved in:
3
Testing the dimensionality of the quality management construct
Elshaer, Ibrahim A.
;
Augustyn, Marcjanna M.
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 353-367
Persistent link: https://www.econbiz.de/10011558680
Saved in:
4
A cross-national and cross-cultural approach to global market segmentation : an application using consumers' perceived service quality
Agarwal, James
;
Malhotra, Naresh K.
;
Bolton, Ruth N.
- In:
Journal of international marketing
18
(
2010
)
3
,
pp. 18-40
Persistent link: https://www.econbiz.de/10008657429
Saved in:
5
Efficiency evaluation of a private
bank
's branches with service quality approach by data envelopment analysis
Tavakoli, Mohammad Mahdi
;
Shirouyehzad, Hadi
; …
- In:
International journal of services and operations management
16
(
2013
)
4
,
pp. 427-442
Persistent link: https://www.econbiz.de/10010354436
Saved in:
6
Shared ownership and pricing in a network switch
McAndrews, James Joseph
- In:
International journal of industrial organization
14
(
1996
)
6
,
pp. 727-745
Persistent link: https://www.econbiz.de/10001334554
Saved in:
7
A comparative study of banking services and customer satisfaction in public, private and foreign banks
Surabhi Singh
;
Arora, Renu
- In:
Challenges and trends in modern banking
,
(pp. 259-277)
.
2016
Persistent link: https://www.econbiz.de/10011516913
Saved in:
8
The impact on digitalization on banking and financial stability
Carbó Valverde, Santiago
- In:
Journal of financial management, markets and institutions
5
(
2017
)
1
,
pp. 133-140
Persistent link: https://www.econbiz.de/10011954579
Saved in:
9
The impact of service system design and flow experience on customer satisfaction in online financial services
Ding, David Xin
;
Hu, Paul Jen-Hwa
;
Verma, Rohit
; …
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 96-110
Persistent link: https://www.econbiz.de/10003959021
Saved in:
10
How online vendors select parcel delivery carriers
Lin, Pei-chun
;
Lee, Chia-hui
- In:
Transportation journal : a journal of the Association …
48
(
2009
)
3
,
pp. 20-31
Persistent link: https://www.econbiz.de/10003882670
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