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~subject:"United States"
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United States
Consumer behaviour
83,867
Konsumentenverhalten
81,418
Relationship marketing
26,460
Beziehungsmarketing
25,785
Service quality
21,819
Dienstleistungsqualität
21,068
Einzelhandel
17,903
Customer satisfaction
15,568
Retail trade
15,303
Kundenzufriedenheit
13,985
Theorie
13,614
Theory
13,394
Deutschland
8,767
Brand management
8,621
Markenführung
8,569
USA
8,130
Germany
7,719
Brand image
7,312
Markenimage
7,263
Online-Handel
6,909
Online retailing
6,888
Social Web
6,145
Social web
6,142
Electronic Commerce
5,620
Online-Marketing
5,483
Internet marketing
5,461
E-commerce
5,391
Brand
4,668
Markenartikel
4,667
Marketingmanagement
4,358
Marketing management
4,316
Emotion
4,021
Werbewirkung
3,777
Experiment
3,757
Pricing strategy
3,740
Preismanagement
3,738
Advertising effects
3,737
Verbraucherverhalten
3,601
India
3,584
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Undetermined
1,377
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904
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Article
5,548
Book / Working Paper
2,142
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23
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500
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208
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177
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101
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96
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73
Sammlung
73
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53
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52
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48
Amtsdruckschrift
35
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35
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31
Ratgeber
27
Conference paper
26
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26
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26
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21
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21
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20
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19
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13
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German
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French
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Lusk, Jayson L.
20
Hanushek, Eric Alan
19
Jang, Soocheong
19
Einav, Liran
18
Smith, Alan D.
18
Kolstad, Jonathan
16
Hortaçsu, Ali
15
Stavins, Joanna
15
Gruber, Jonathan
14
Grewal, Dhruv
13
Han, Heesup
13
McFadden, Daniel
13
Rivkin, Steven G.
13
Schuh, Scott
13
Agarwal, Sumit
12
Mattila, Anna S.
12
Rebitzer, James B.
12
Staiger, Douglas
12
Tonsor, Glynn T.
12
Winter, Joachim
12
Cawley, John H.
11
Goldsmith, Ronald E.
11
Handel, Benjamin R.
11
Heiss, Florian
11
Jensen, J. Bradford
11
Nayga, Rodolfo M.
11
Waldfogel, Joel
11
Allcott, Hunt
10
Dong, Diansheng
10
Kaiser, Harry M.
10
Kaplan, Greg
10
Kumar, V.
10
Lennon, Sharron J.
10
Richards, Timothy J.
10
Roe, Brian
10
Walsh, Gianfranco
10
Baghestani, Hamid
9
Barber, Nelson
9
Bernard, Andrew B.
9
Bronnenberg, Bart J.
9
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National Bureau of Economic Research
87
USA / Bureau of the Census
10
IGI Global
9
American Marketing Association
8
USA / General Accounting Office
8
Friedrich-Schiller-Universität Jena
4
USA / Bureau of Foreign and Domestic Commerce
4
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Edward Elgar Publishing
2
Federal Reserve Bank of Chicago
2
Federal Reserve Bank of New York
2
Federal Reserve Bank of San Francisco
2
Federal Reserve Bank of St. Louis
2
Harvard Graduate School of Business Administration
2
Hongkong / Securities and Futures Commission
2
INSEAD
2
Information Resources Management Association
2
OECD
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
The Wharton Financial Institutions Center
2
USA / Economic Research Service
2
Universität Mannheim
2
American Council on Consumer Interests
1
American Home Economics Association
1
American Management Association
1
American Society for Quality
1
Arthur D. Little International Inc. <Wiesbaden>
1
Boston College / Department of Economics
1
British Productivity Team on Retailing
1
Brookings Institution
1
Brookings Institution / Task Force on the Internet
1
Bureau of Economic and Business Research <Champaign, Ill.>
1
Bureau of International Labor Affairs
1
Business Information Centre <Toronto>
1
CESifo GmbH
1
CRC Press <Boca Raton, Fla.>
1
California Agricultural Experiment Station / Department of Agricultural and Resource Economics
1
Cato Institute
1
Centre of Policy Studies
1
Chambre de commerce et d'industrie de Paris
1
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Working paper / National Bureau of Economic Research, Inc.
398
Journal of consumer research : JCR ; an interdisciplinary bimonthly
154
Journal of business research : JBR
97
Journal of retailing and consumer services
89
International journal of hospitality management
87
NBER working paper series
84
Psychology & marketing
71
Journal of fashion marketing and management
57
The American economic review
56
American journal of agricultural economics
46
Journal of marketing theory and practice
44
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
43
International journal of retail & distribution management
42
Journal of the Academy of Marketing Science
41
The journal of consumer marketing
41
International journal of consumer studies
40
Journal of consumer affairs : official publication of the American Council on Consumer Interests
40
American economic journal : a journal of the American Economic Association
38
The journal of services marketing
38
Industrial marketing management : the international journal for industrial and high-tech firms
37
The review of economics and statistics
36
Discussion paper / Centre for Economic Policy Research
35
Journal of international consumer marketing
35
Sport marketing quarterly : preferred journal of the Sport Marketing Association
35
Journal of marketing
34
Services marketing quarterly
34
The journal of personal selling & sales management : JPSSM
33
Journal of consumer behaviour : an international research review
32
Applied economics
30
Health care management review : HCM review
30
Journal of service research : JSR
30
International journal of sport management and marketing : IJSMM
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Journal of sport management : the official journal of the North American Society of Sport Management
28
The electricity journal
28
Journal of advertising research
27
Journal of business ethics : JOBE
27
Economic inquiry : journal of the Western Economic Association International
26
Journal of marketing theory and practice : JMTP
26
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
25
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Source
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ECONIS (ZBW)
7,687
USB Cologne (EcoSocSci)
12
RePEc
11
USB Cologne (business full texts)
1
EconStor
1
Other ZBW resources
1
Showing
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1
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
2
America's service meltdown : restoring service excellence in the age of the customer
Pupo, Raul
-
2010
Persistent link: https://www.econbiz.de/10003942364
Saved in:
3
Take it back : the impact of dynamic consumer goals in return and exchange interactions
Droms, Courtney M.
- In:
Services marketing quarterly
34
(
2013
)
1
,
pp. 67-85
Persistent link: https://www.econbiz.de/10009726519
Saved in:
4
Please clap! : how customer service quality perception affects the authenticity of sustainability initiatives
Brockhaus, Sebastian
;
Amos, Clinton
;
Fawcett, Amydee M.
; …
- In:
Journal of marketing theory and practice
25
(
2017
)
4
,
pp. 396-420
Persistent link: https://www.econbiz.de/10011771059
Saved in:
5
The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
Saved in:
6
Consequences of customer powerlessness : secondary control
Bunker, Matthew
;
Ball, A. Dwayne
- In:
Journal of consumer behaviour : an international …
8
(
2009
)
5
,
pp. 268-283
Persistent link: https://www.econbiz.de/10003899846
Saved in:
7
The origins of customer service as concept and strategy
Grossberg, Kenneth Alan
- In:
Waseda business & economic studies
47
(
2011
),
pp. 19-30
Persistent link: https://www.econbiz.de/10009613488
Saved in:
8
Factors determining inshopping in rural US communities : consumers' and retailers' perceptions
Mullis, Katy
;
Kim, Minjeong
- In:
International journal of retail & distribution management
39
(
2011
)
5
,
pp. 326-345
Persistent link: https://www.econbiz.de/10009155493
Saved in:
9
US male generational cohorts : retail format preferences, desired retail attributes, satisfaction and loyalty
Brosdahl, Deborah J. C.
;
Carpenter, Jason M.
- In:
Journal of retailing and consumer services
19
(
2012
)
6
,
pp. 545-552
Persistent link: https://www.econbiz.de/10009655513
Saved in:
10
Understanding customers' service experience : review and research propositions
Khan, Arif K.
;
Metri, Bhimaraya A.
- In:
International journal of business environment : IJBE
4
(
2011
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10009155012
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