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United States
Relationship marketing
26,460
Beziehungsmarketing
25,785
Service quality
21,819
Dienstleistungsqualität
21,068
Customer satisfaction
15,568
Kundenzufriedenheit
13,985
Consumer behaviour
13,578
Konsumentenverhalten
13,354
Hotel industry
6,636
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6,547
Theorie
3,863
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3,808
Deutschland
3,799
Germany
3,654
Qualitätsmanagement
3,132
Brand management
3,111
Markenführung
3,097
Quality management
3,065
USA
3,010
Lieferantenmanagement
2,641
Supplier relationship management
2,639
Kundenwert
2,632
Social Web
2,587
Social web
2,586
Customer value
2,571
Wirtschaftsprüfung
2,532
Financial audit
2,526
Electronic Commerce
2,484
E-commerce
2,423
Brand image
2,385
Markenimage
2,371
Marketingmanagement
2,250
Marketing management
2,231
Online-Handel
2,189
Krankenhaus
2,182
Online retailing
2,180
Hospital
2,160
Tourism
2,104
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2,086
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Jang, Soocheong
21
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19
Smith, Alan D.
15
Han, Heesup
14
Rivkin, Steven G.
13
Rebitzer, James B.
12
Staiger, Douglas
12
Lee, Seoki
11
Mattila, Anna S.
11
Huckman, Robert S.
9
Walsh, Gianfranco
9
Woessmann, Ludger
9
Gruber, Jonathan
8
Kane, Thomas J.
8
Kessler, Daniel P.
8
Kumar, V.
8
Rockoff, Jonah E.
8
Ruhose, Jens
8
Figlio, David N.
7
Hubbard, Thomas N.
7
Johnson, Michael D.
7
O'Neill, John
7
Prybutok, Victor R.
7
Rupp, Nicholas G.
7
Taylor, Lowell J.
7
Votruba, Mark
7
Bloom, Nicholas
6
Brodie, Roderick J.
6
Cutler, David M.
6
Dogru, Tarik
6
Doyle, Joseph J.
6
Ha, Jooyeon
6
Kolstad, Jonathan
6
McMillan, Robert
6
Min, Ho-key
6
Mody, Makarand Amrish
6
Netessine, Serguei
6
Pathak, Parag A.
6
Ryu, Kisang
6
Smith, Jeffrey A.
6
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National Bureau of Economic Research
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IGI Global
7
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Center for the Study of Industrial Organisation
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Edward Elgar Publishing
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Hongkong / Securities and Futures Commission
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American Society for Quality
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Arthur D. Little International Inc. <Wiesbaden>
1
Business Information Centre <Toronto>
1
CESifo GmbH
1
Cato Institute
1
Confederation of Britisch Industry
1
Department of Health, Education, and Welfare
1
Econometrisch Instituut <Rotterdam>
1
Federal Reserve Bank of St. Louis
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Gottfried Wilhelm Leibniz Universität Hannover
1
Industrial Relations Research Association
1
Institut für Weltwirtschaft
1
Internationales Symposium Evaluation of Integrated Delivery Systems - Performance Measurement <2000, Berlin>
1
Johns Hopkins University / Department of Economics
1
Ludwig-Maximilians-Universität München
1
National Academies of Sciences, Engineering, and Medicine / Committee on Accounting for Socioeconomic Status in Medicare Payment Programs
1
National Institute of Economic and Social Research
1
OECD
1
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Stanford Institute for Economic Policy Research
1
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1
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1
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1
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1
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Working paper / National Bureau of Economic Research, Inc.
127
International journal of hospitality management
100
The journal of services marketing
33
Journal of business research : JBR
32
Health care management review : HCM review
30
Journal of retailing and consumer services
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
International journal of contemporary hospitality management
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
Journal of service research : JSR
22
Services marketing quarterly
22
Journal of hospitality marketing & management
20
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
20
Journal of the Academy of Marketing Science
18
Discussion paper series / IZA
17
NBER working paper series
17
Quality management journal : QMJ
17
The Cornell School of hotel administration handbook of applied hospitality strategy
17
Academy of Management journal : AMJ
16
Psychology & marketing
15
Auditing : a journal of practice & theory
14
Harvard business review : HBR
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
The journal of hospitality financial management : journal of the Association of Hospitality Financial Management Educators
14
The review of economics and statistics
14
Journal of air transport management
13
Journal of marketing
13
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
12
Economics of education review
12
Health affairs : at the intersection of health, health care, and policy
12
Journal of marketing management : MM
12
Journal of marketing theory and practice
12
Journal of travel and tourism marketing
12
Managing service quality : MSQ ; an international journal
12
The American economic review
12
The service industries journal
12
Tourism management : research, policies, practice
12
Journal of consumer research : JCR ; an interdisciplinary bimonthly
11
Journal of health economics
11
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ECONIS (ZBW)
2,932
RePEc
12
EconStor
1
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1
Switching intention model development : role of service performances, customer satisfaction, and switching barriers in the hotel industry
Han, Heesup
;
Kim, Wansoo
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 619-629
Persistent link: https://www.econbiz.de/10009130566
Saved in:
2
Customer accounting and marketing performance measures usage in the hotel industry in the USA
Cengiz, Emre
;
Oduncuoglu, Funda
;
Köseoglu, Mehmet Ali
- In:
International journal of leisure and tourism marketing …
7
(
2020
)
1
,
pp. 4-25
Persistent link: https://www.econbiz.de/10012513377
Saved in:
3
Customer capital
Gourio, François
;
Rudanko, Leena
- In:
The review of economic studies
81
(
2014
)
3
,
pp. 1102-1136
Persistent link: https://www.econbiz.de/10010485957
Saved in:
4
The role of organizational culture in the adoption of customer profitability analysis : a field study
Fish, Matthew
;
Miller, William
;
Becker, D'Arcy
; …
- In:
Qualitative research in accounting & management : QRAM
14
(
2017
)
1
,
pp. 38-59
Persistent link: https://www.econbiz.de/10011705777
Saved in:
5
Are the states uited? : an analysis of U.S. hotels’ offers through TripAdvisor’s eyes
Moro, Sérgio
;
Batista, Fernando
;
Rita, Paulo
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
7
,
pp. 1112-1129
Persistent link: https://www.econbiz.de/10012053417
Saved in:
6
Is the information of customer types and preferences to personal selling worth the investment in innovative technology? : a modeling approach
Kurata, Hisashi
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 371-379
Persistent link: https://www.econbiz.de/10012026012
Saved in:
7
The dimensions of international hotel employee service attitude and their managerial implications
Kuo, Chun-min
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1199-1214
Persistent link: https://www.econbiz.de/10003914858
Saved in:
8
The impact of service failure and service recovery on consumers' satisfaction updating process in the lodging industry
Fu, Yao-Yi
-
2003
Persistent link: https://www.econbiz.de/10003564786
Saved in:
9
Examining the application of six sigma in the service exchange
Noone, Breffni M.
;
Namasivayam, Karthik
;
Tomlinson, …
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
3
,
pp. 273-293
Persistent link: https://www.econbiz.de/10003980800
Saved in:
10
The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
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