//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"United States"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The relationship between servi...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
United States
Consumer behaviour
83,902
Konsumentenverhalten
81,454
Bank
65,352
Service quality
21,814
Dienstleistungsqualität
21,061
Theorie
16,123
Theory
15,848
Customer satisfaction
15,567
Kundenzufriedenheit
13,981
Relationship marketing
12,933
Beziehungsmarketing
12,855
Deutschland
11,447
USA
11,149
Germany
8,508
Brand management
7,866
Markenführung
7,820
Brand image
7,011
Markenimage
6,963
Online-Handel
6,115
Online retailing
6,099
Indien
5,814
India
5,696
Kreditgeschäft
5,660
Bank lending
5,468
Social Web
5,324
Welt
5,324
Social web
5,322
World
5,271
Bankenregulierung
4,908
Bank regulation
4,896
Online-Marketing
4,757
Internet marketing
4,749
EU-Staaten
4,661
EU countries
4,593
Einzelhandel
4,584
Finanzsektor
4,543
Retail trade
4,528
Financial sector
4,503
Electronic Commerce
4,423
more ...
less ...
Online availability
All
Free
1,621
Undetermined
1,619
Type of publication
All
Article
6,549
Book / Working Paper
3,521
Journal
41
Type of publication (narrower categories)
All
Article in journal
6,028
Aufsatz in Zeitschrift
6,028
Graue Literatur
1,806
Non-commercial literature
1,806
Arbeitspapier
1,513
Working Paper
1,513
Aufsatz im Buch
498
Book section
498
Hochschulschrift
317
Thesis
271
Collection of articles of several authors
171
Sammelwerk
171
Collection of articles written by one author
100
Sammlung
100
Lehrbuch
81
Textbook
80
Case study
63
Fallstudie
63
Amtsdruckschrift
61
Government document
61
Aufsatzsammlung
60
Bibliografie enthalten
52
Bibliography included
52
Konferenzschrift
52
Conference proceedings
41
Glossar enthalten
38
Glossary included
38
Reprint
31
Conference paper
29
Konferenzbeitrag
29
Systematic review
23
Übersichtsarbeit
23
No longer published / No longer aquired
21
Statistik
14
Bibliografie
13
Guidebook
13
Ratgeber
13
Statistics
13
Biografie
11
Nachschlagewerk
11
more ...
less ...
Language
All
English
9,879
German
168
French
28
Italian
16
Undetermined
14
Spanish
9
Hungarian
5
Polish
4
Swedish
1
Chinese
1
more ...
less ...
Author
All
Berger, Allen N.
72
DeYoung, Robert
52
Mester, Loretta J.
32
Wheelock, David C.
32
Rhoades, Stephen A.
28
Correa, Ricardo
26
Hannan, Timothy Hale
26
Goldberg, Linda S.
25
Hughes, Joseph P.
24
Strahan, Philip E.
24
Stavins, Joanna
22
Cornett, Marcia Millon
21
Hassan, M. Kabir
21
Lusk, Jayson L.
20
Stulz, René M.
20
Elyasiani, Elyas
19
Fraser, Donald R.
19
Hanushek, Eric Alan
19
Jang, Soocheong
19
Saunders, Anthony
19
Shaffer, Sherrill
19
Acharya, Viral V.
18
Agarwal, Sumit
17
Cetorelli, Nicola
17
Kane, Edward J.
17
Pilloff, Steven J.
17
Stiroh, Kevin J.
17
Wilson, Paul W.
17
Kolstad, Jonathan
16
Mihov, Atanas
16
Wall, Larry D.
16
White, Lawrence J.
16
Amel, Dean F.
15
Boyd, John H.
15
Calomiris, Charles W.
15
Evanoff, Douglas Darrell
15
Humphrey, David B.
15
Lang, William W.
15
Levine, Ross
15
Tehranian, Hassan
15
more ...
less ...
Institution
All
National Bureau of Economic Research
126
Federal Reserve Bank of Chicago
23
Federal Reserve Bank of New York
14
The Wharton Financial Institutions Center
12
USA / General Accounting Office
9
American Marketing Association
8
American Bankers Association
7
IGI Global
7
Federal Reserve Bank of St. Louis
6
Federal Deposit Insurance Corporation <Washington, DC>
5
USA / Congress / House of Representatives / Committee on Banking, Finance and Urban Affairs / Subcommittee on Financial Institutions Supervision, Regulation and Insurance
5
USA / Congress / Senate / Committee on Banking, Housing and Urban Affairs
5
Bank of the United States (1816-1836)
4
Federal Reserve Bank of San Francisco
4
Friedrich-Schiller-Universität Jena
4
USA / Bureau of Foreign and Domestic Commerce
4
USA / Government Accountability Office
4
Bank of the United States (Pennsylvania : 1836-1841)
3
Brookings Institution
3
Federal Reserve System / Division of Research and Statistics
3
Goethe-Universität Frankfurt am Main
3
INSEAD
3
National Monetary Commission
3
Nomos Verlagsgesellschaft
3
OECD
3
USA / Subcommittee on Financial Institutions and Consumer Credit
3
United States / Congress / House / Committee on Banking and Currency
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
World Bank / Financial Sector Development Dept
3
Charles A. Dice Center for Research in Financial Economics <Columbus, Ohio>
2
Edward Elgar Publishing
2
Federal Reserve Bank of Atlanta
2
Federal Reserve Bank of Cleveland
2
Federal Reserve Bank of Philadelphia
2
Federal Reserve System / Board of Governors
2
Hongkong / Securities and Futures Commission
2
Information Resources Management Association
2
Institut für Weltwirtschaft
2
Internationaler Währungsfonds / Monetary and Capital Markets Department
2
National Institute of Economic and Social Research
2
more ...
less ...
Published in...
All
Working paper / National Bureau of Economic Research, Inc.
452
Journal of consumer research : JCR ; an interdisciplinary bimonthly
150
Journal of banking & finance
145
NBER working paper series
121
Journal of retailing and consumer services
83
Journal of business research : JBR
79
International journal of hospitality management
77
Journal of financial services research : JFSR
71
Journal of money, credit and banking : JMCB
68
Psychology & marketing
67
Economic review
65
Finance and economics discussion series
65
The American economic review
58
Journal of fashion marketing and management
53
Discussion paper / Centre for Economic Policy Research
51
The review of financial studies
48
American journal of agricultural economics
47
The review of economics and statistics
47
Journal of economics & business
46
Applied economics
43
International journal of consumer studies
41
Journal of consumer affairs : official publication of the American Council on Consumer Interests
41
The journal of consumer marketing
40
American economic journal : a journal of the American Economic Association
38
Journal of marketing theory and practice
37
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
35
The journal of finance : the journal of the American Finance Association
35
Journal of international consumer marketing
34
NBER Working Paper
34
The quarterly review of economics and finance : journal of the Midwest Economics Association ; journal of the Midwest Finance Association
34
Journal of consumer behaviour : an international research review
32
Sport marketing quarterly : preferred journal of the Sport Marketing Association
32
Staff reports / Federal Reserve Bank of New York
32
International journal of retail & distribution management
31
Economic perspectives
30
Economic policy review
30
Health care management review : HCM review
30
The journal of services marketing
30
International journal of sport management and marketing : IJSMM
28
Journal of marketing
28
more ...
less ...
Source
All
ECONIS (ZBW)
10,084
RePEc
14
USB Cologne (EcoSocSci)
10
USB Cologne (business full texts)
1
EconStor
1
Other ZBW resources
1
Showing
1
-
10
of
10,111
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Overall customer satisfaction with banking services (mobile, online, ATM, and
bank
teller) : comparison between the U.S. and China
Simmers, Christina S.
;
Rast, Rebecca
;
Schaefer, Allen D.
; …
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 226-239
Persistent link: https://www.econbiz.de/10013178036
Saved in:
2
Customer efficiency, channel usage, and firm performance in retail banking
Xue, Mei
;
Hitt, Lorin M.
;
Harker, Patrick T.
- In:
Manufacturing & service operations management : M & SOM
9
(
2007
)
4
,
pp. 535-558
Persistent link: https://www.econbiz.de/10003578707
Saved in:
3
Technologies of consumer labor : a history of self-service
Palm, Michael
-
2017
Persistent link: https://www.econbiz.de/10011430367
Saved in:
4
The impact of service system design and flow experience on customer satisfaction in online financial services
Ding, David Xin
;
Hu, Paul Jen-Hwa
;
Verma, Rohit
; …
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 96-110
Persistent link: https://www.econbiz.de/10003959021
Saved in:
5
Generic technology-based service quality dimensions in banking : impact on customer satisfaction and loyalty
Ganguli, Shirshendu
;
Roy, Sanjit Kumar
- In:
The international journal of bank marketing : IJBM
29
(
2011
)
2
,
pp. 168-189
Persistent link: https://www.econbiz.de/10009011820
Saved in:
6
An empirical investigation of tourist’s choice of service delivery options : SSTs vs service employees
Kaushik, Arun Kumar
;
Rahman, Zillur
- In:
International journal of contemporary hospitality management
29
(
2017
)
7
,
pp. 1892-1913
Persistent link: https://www.econbiz.de/10011777026
Saved in:
7
Interpersonal service quality, self-service technology (SST) service quality, and retail patronage
Lee, Hyun-joo
;
Yang, Kiseol
- In:
Journal of retailing and consumer services
20
(
2013
)
1
,
pp. 51-57
Persistent link: https://www.econbiz.de/10009702210
Saved in:
8
A field study of customers' switching behavior for
bank
services
Manrai, Lalita A.
;
Manrai, Ajay K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
Saved in:
9
Supermarket self-checkout usage in the United States
Larson, Ronald B.
- In:
Services marketing quarterly
40
(
2019
)
2
,
pp. 141-156
Persistent link: https://www.econbiz.de/10012179167
Saved in:
10
Restaurant tipping discrimination : evidence from a representative sample of US households
Jahan, Nusrat
;
Leschewski, Andrea
;
Davis, David E.
- In:
Journal of agricultural & food industrial organization
21
(
2023
)
2
,
pp. 117-127
Persistent link: https://www.econbiz.de/10014293769
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->