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Foreign or domestic : who provides better customer service?
Poddar, Amit; Ozcan, Timucin; Madupalli, Ramana Kumar - In: The journal of services marketing 29 (2015) 2, pp. 124-136
Persistent link: https://www.econbiz.de/10011343386
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Kundenzufriedenheit mit produktionsnahen deutschen Serviceleistungen : Ergebnisse der Analysen in Deutschland, USA und China
Eversheim, Walter (contributor) - 2000
Persistent link: https://www.econbiz.de/10001635039
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Customer contact employees' commitment to extra-role customer service : the effect of internal service quality perception
Choi, Sunmee; Baek, Jihyun; Kang, Hayoung - In: Journal of global scholars of marketing science : … 23 (2013) 2, pp. 144-158
Persistent link: https://www.econbiz.de/10010406149
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Tasks for service modularization planning
Skačkauskienė, Ilona; Vestertė, Jurga - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 21 (2020) 2, pp. 813-819
Service modularization is gaining increasing attention from scholars and practitioners. However, it must be noted that the essence of service modularization is still not well understood, and its purposefulness of practical application has not yet been well explored. This conceptual paper...
Persistent link: https://www.econbiz.de/10012503254
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Collaborative Browsing für internetbasierte Service- und Supportprozesse
Lassmann, Andreas - 2009
Persistent link: https://www.econbiz.de/10003902088
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Outsourcing customer support : the role of provider customer focus
Wuyts, Stefan; Rindfleisch, Aric; Citrin, Alka - In: Journal of operations management 35 (2015), pp. 40-55
Persistent link: https://www.econbiz.de/10011284727
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Loyalty in the business-to-business service context : a literature review and proposed framework
Bardauskaite, Indre - In: Journal of relationship marketing : innovations & … 13 (2014) 1, pp. 28-69
Persistent link: https://www.econbiz.de/10010357246
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Analyzing systemic customer value in scalable business service
Pynnönen, Mikko; Hallikas, Jukka; Ritala, Paavo; … - In: The service industries journal 34 (2014) 14, pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
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Solutions for customer complaints about offshoring and outsourcing services
Honeycutt, Earl D.; Magnini, Vincent P.; Thelen, Shawn T. - In: Business horizons 55 (2012) 1, pp. 33-42
Persistent link: https://www.econbiz.de/10009500644
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How customer satisfaction affects employee satisfaction and retention in a professional services context
Frey, Regina Viola; Bayón, Tomás; Totzek, Dirk - In: Journal of service research : JSR 16 (2013) 4, pp. 503-517
Persistent link: https://www.econbiz.de/10010203516