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Service quality, brand loyalty, and profit growth in UK budget hotels

Ekinci, Yüksel; Zeglat, Dia; Whyatt, Georgina - In: Tourism analysis : an interdisciplinary tourism & … 16 (2011) 3, pp. 259-270

Persistent link: https://www.econbiz.de/10009388322

Role of service quality and customer satisfaction in firm's performance : evidence from Pakistan hotel industry

Shah, Syed Naseeb Ullah; Jan, Shahid; Baloch, Qadar Bakhsh - In: Pakistan journal of commerce and social sciences 12 (2018) 1, pp. 167-182

The purpose of the study is to investigate the effect of customer's satisfaction and service quality towards the hotels' performance by applying SERVQUAL model. The data was collected from the 1429 hotel customers of selected cities of Khyber Pakhtunkhwa (Peshawar, Swat, Chitral, Naran,...

Persistent link: https://www.econbiz.de/10011934091

Effect of intellectual capital on the business performance of SMEs in Malaysia

Muhammad Khalique; Mohd Rafi Yaacob; Muhammad Khalilur … - In: International journal of learning and intellectual capital 19 (2022) 3, pp. 257-268

Persistent link: https://www.econbiz.de/10013256400

Social media adoption among small and medium-sized Greek hotels : a survey about its antecedents and its impact on performance outcomes

Spita, Maria; Peitzika, Eirini; Chatzi, Sofia - In: International journal of decision sciences, risk and … 9 (2020) 1/2, pp. 23-54

Persistent link: https://www.econbiz.de/10012507871

The impact of HRM practices on service quality, customer satisfaction and performance in the Indian hotel industry

Chand, Mohinder - In: The international journal of human resource management 21 (2010) 4/6, pp. 551-566

Persistent link: https://www.econbiz.de/10003992235

Influence of leadership competency and organizational culture on responsiveness and performance of firms

Asree, Susita; Zain, Mohamed; Razalli, Mohd Rizal - In: International journal of contemporary hospitality management 22 (2010) 4, pp. 500-516

Persistent link: https://www.econbiz.de/10008651308

Importance performance competitor analysis (IPCA) : a study of hospitality companies

Albayrak, Tahir - In: International journal of hospitality management 48 (2015), pp. 135-142

Persistent link: https://www.econbiz.de/10011341594

The impact of service quality on business performance in Qatar-based hotels : an empirical study

Nair, Girish Karunakaran; Choudhary, Nidhi - In: The journal of hospitality financial management : … 24 (2016) 1, pp. 47-67

Persistent link: https://www.econbiz.de/10011529180

The effects of customer voice on hotel performance

Assaf, A. Georges; Josiassen, Alexander; Cvelbar, … - In: International journal of hospitality management 44 (2015), pp. 77-83

Persistent link: https://www.econbiz.de/10010501234

Does better service induce higher profitability? : evidence from Taiwanese hospitality industry

Chen, Chiang-ming; Lin, Yu-Chen - In: International journal of hospitality management 31 (2012) 4, pp. 1330-1332

Persistent link: https://www.econbiz.de/10009567504

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