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Influence of selectd groceries' marketing mix elements on business performance in the Eastern Province of Sri Lanka : retailers' perspective
Mujahid Hilal, Mohamed Ismail; Mubarak, Kaldeen Mohamed - In: International journal of business performance management 16 (2015) 2/3, pp. 198-213
Persistent link: https://www.econbiz.de/10011317298
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Exploring the moderating effects of relationship inertia and switching cost on automated service quality-customer statisfaction-retention link in a CRM ecosystem : empirical eviden...
Baksi, Arup Kumar; Parida, Bivraj Bhusan - In: Paradigm : the journal of Institute of Management Technology 16 (2012) 1, pp. 51-69
Persistent link: https://www.econbiz.de/10011758502
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Customer orientation of service employees and organizational performance : empirical evidence for Indian banking
Siddiqi, Mushtaq A.; Sahaf, Musadiq A. - In: Decision 36 (2009) 2, pp. 133-153
Persistent link: https://www.econbiz.de/10008808004
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The performance implications of relationship banking during macroeconomic expansion and contraction : a study of Japanese banks' social relationships and overseas expansion
Wan, William P.; Yiu, Daphne W.; Hoskisson, Robert E.; … - In: Journal of international business studies : JIBS ; an … 39 (2008) 3, pp. 406-427
Persistent link: https://www.econbiz.de/10003706880
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Non-customer business and firm success
Schulze, Christian; Bermes, Manuel; Skiera, Bernd - In: Value creation and economic sustainability in banking, (pp. 67-92). 2012
Persistent link: https://www.econbiz.de/10009428100
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The impact of market orientation strategy on performance of commercial banks in Jordan
Al-Hawary, Sulieman Ibraheem Shelash; Al-hawajreh, … - In: International journal of business information systems : … 14 (2013) 3, pp. 261-279
Persistent link: https://www.econbiz.de/10010205071
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CRM/e-CRM effects on banks performance and customer-bank relationship quality
Al-Refaie, Abbas; AL Tahat, Mohammad D.; Bata, Nour - In: International journal of enterprise information systems … 10 (2014) 2, pp. 62-80
Persistent link: https://www.econbiz.de/10010407872
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Elements of a talent strategy for effective relationship building : a study among bank sales and service providers
Vella, Josepha; Caruana, Albert; Pitt, Leyland F. - In: Journal of financial services marketing : JFSM 19 (2014) 2, pp. 118-131
Persistent link: https://www.econbiz.de/10010497774
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Impact of e-commerce on organization performance : evidence from banking sector of Pakistan
Azeem, Muhammad Mehtab; Marsap, Akin; Jilani, Abdul Haseeb - In: International journal of economics and finance 7 (2015) 2, pp. 303-309
Persistent link: https://www.econbiz.de/10010490171
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Social CRM, RMO and business strategies affecting banking performance effectiveness in B2B context
Wongsansukcharoen, Jedsada; Trimetsoontorn, Jirasek; … - In: The journal of business & industrial marketing 30 (2015) 6, pp. 742-760
Persistent link: https://www.econbiz.de/10011382407