tourist loyalty is well founded, recent progress in e-services has opened new opportunities for informing and attracting … visitors. This paper examines the potential effects of e-services in an inclusive model of destination loyalty towards the city … satisfaction and loyalty, especially with regard to a number of tourist subgroups. …

intriguing questions on the heterogeneity, motivations, satisfaction and loyalty of tourists. The present work aims to offer a … equations model (SEM). The primary goal of this study was to assess the impact of several factors on the loyalty (measured by … loyalty to Amsterdam as a tourist destination shows that tourists who achieve higher levels of satisfaction with intangible …