Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Value creation"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Measuring service experience:...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Value creation
Dienstleistungsqualität
26
Service quality
26
Services
26
Dienstleistung
24
Sweden
24
Beziehungsmarketing
23
Dienstleistungssektor
23
Innovation
23
Relationship marketing
23
Schweden
23
Service industry
23
Service-dominant logic
21
Service-Dominant Logic
19
Customer satisfaction
17
Kundenintegration
17
Service innovation
17
Betriebliche Wertschöpfung
16
Customer integration
16
Consumer behaviour
15
Kundenzufriedenheit
15
Innovationsmanagement
12
Dienstleistungsinnovation
11
Konsumentenverhalten
11
Innovation management
10
Nachhaltige Entwicklung
10
Sustainable development
10
Customer experience
9
Customer service
9
Kundenservice
9
Business services
8
Dienstleistungsmanagement
8
Lieferantenmanagement
8
Organisatorischer Wandel
8
Organizational change
8
Service management
8
Supplier relationship management
8
Unternehmensdienstleistung
8
Beschwerdemanagement
7
Complaint management
7
more ...
less ...
Online availability
All
Undetermined
8
Free
1
Type of publication
All
Article
16
Type of publication (narrower categories)
All
Article in journal
15
Aufsatz in Zeitschrift
15
Aufsatz im Buch
1
Book section
1
Language
All
English
16
Author
All
Edvardsson, Bo
15
Tronvoll, Bård
5
Colurcio, Maria
2
Enquist, Bo
2
Gustafsson, Anders
2
Skålén, Per
2
Witell, Lars
2
Åkesson, Maria
2
Aal, Kotaiba
1
Andreassen, Tor Wallin
1
Bani-Hani, Imad
1
Caridà, Angela
1
Carlsson, Sven
1
Davidsson, Nina
1
Dehling, Sebastian
1
Di Pietro, Laura
1
Gruber, Thorsten
1
Guglielmetti Mugion, Roberta
1
Jonas, Julia M.
1
Jouny-Rivier, Elodie
1
Kleinaltenkamp, Michael
1
Koskela-Huotari, Kaisa
1
Kristensson, Per
1
Lervik-Olsen, Line
1
McColl-Kennedy, Janet R.
1
McHugh, Patricia
1
Parasuraman, A.
1
Pareigis, Jörg
1
Renzi, Maria Francesca
1
Reynoso, Javier
1
Stålhammar, Anna
1
Sörhammar, David
1
Tona, Olgerta
1
Windahl, Charlotta
1
Xu, Yingzi
1
more ...
less ...
Published in...
All
Journal of service management
3
Marketing theory
3
The journal of services marketing
2
Advances in services innovations
1
International journal of services technology and management
1
Journal of business research : JBR
1
Journal of decision systems
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
more ...
less ...
Source
All
ECONIS (ZBW)
16
Showing
1
-
10
of
16
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A holistic view of value generation process in a SSBI environment : a service dominant logic perspective
Bani-Hani, Imad
;
Pareigis, Jörg
;
Tona, Olgerta
; …
- In:
Journal of decision systems
27
(
2018
),
pp. 46-55
Persistent link: https://www.econbiz.de/10012161962
Saved in:
2
Degree of service-oriented in the pulp and paper industry
Davidsson, Nina
;
Edvardsson, Bo
;
Gustafsson, Anders
; …
- In:
International journal of services technology and management
11
(
2009
)
1
,
pp. 24-41
Persistent link: https://www.econbiz.de/10003848962
Saved in:
3
Success factors in new service development and value creation through services
Edvardsson, Bo
;
Gustafsson, Anders
;
Enquist, Bo
- In:
Advances in services innovations
,
(pp. 165-183)
.
2007
Persistent link: https://www.econbiz.de/10003387969
Saved in:
4
The service excellence and innovation model : lessons from IKEA and other service frontiers
Edvardsson, Bo
;
Enquist, Bo
- In:
Total quality management & business excellence : an …
22
(
2011
)
5
,
pp. 535-551
Persistent link: https://www.econbiz.de/10009243166
Saved in:
5
Value proposition test-driving for service innovation : how frontline employees innovate value propositions
Åkesson, Maria
;
Skålén, Per
;
Edvardsson, Bo
; …
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 338-362
Persistent link: https://www.econbiz.de/10011528303
Saved in:
6
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
7
Innovation in service ecosystems : breaking, making, and maintaining institutionalized rules of resource integration
Koskela-Huotari, Kaisa
;
Edvardsson, Bo
;
Jonas, Julia M.
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2964-2971
Persistent link: https://www.econbiz.de/10011507869
Saved in:
8
Innovation in service ecosystems : an empirical study of the integration of values, brands, service systems and experience rooms
Aal, Kotaiba
;
Di Pietro, Laura
;
Edvardsson, Bo
;
Renzi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 619-651
Persistent link: https://www.econbiz.de/10011563721
Saved in:
9
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
10
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
