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~subject:"Verbraucherzufriedenheit"
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Verbraucherzufriedenheit
Beziehungsmarketing
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Johnson, Michael D.
5
Fornell, Claes
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Gustafsson, Anders
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Auh, Seigyoung
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Herrmann, Andreas
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Huber, Frank
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USB Cologne (EcoSocSci)
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1
The satisfied customer : winners and losers in the battle for buyer preference
Fornell, Claes
-
2007
-
1. ed.
Persistent link: https://www.econbiz.de/10003479583
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2
The satisfied customer : winners and losers in the battle for buyer preference
Fornell, Claes
-
2007
-
1. ed.
Persistent link: https://www.econbiz.de/10004895046
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3
Customer retention in the automotive industry : quality, satisfaction and loyalty
Johnson, Michael D.
(
contributor
)
-
1997
Persistent link: https://www.econbiz.de/10004327451
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4
Compatibility effects in evaluations of customer satisfaction and loyality
Johnson, Michael D.
;
Auh, Seigyoung
-
1998
Persistent link: https://www.econbiz.de/10004600884
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5
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Johnson, Michael D.
;
Gustafsson, Anders
-
2000
-
1. ed., 1. print.
Persistent link: https://www.econbiz.de/10004604801
Saved in:
6
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Johnson, Michael D.
;
Gustafsson, Anders
-
2000
-
1. ed.
Persistent link: https://www.econbiz.de/10013531596
Saved in:
7
Customer retention in the automotive industry : quality, satisfaction and loyalty
Johnson, Michael D.
(
ed.
);
Herrmann, Andreas
(
contributor
); …
-
1997
Persistent link: https://www.econbiz.de/10000640799
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