Narrow search
Showing 1 - 10 of 2,389
Cover Image
The proactive behavior of younger salespeople : antecedents and outcomes
Mallin, Michael L.; Ragland, Charles B.; Finkle, Todd A. - In: Journal of marketing channels : ... distribution … 21 (2014) 4, pp. 268-278
Persistent link: https://www.econbiz.de/10010463611
Cover Image
The use of personal apparance cues to infer sales rep character
Garber, Lawrence L.; Honeycutt, Earl D.; Dotson, Micheal J. - In: International journal of management practice : IJMP 8 (2015) 1, pp. 1-20
Persistent link: https://www.econbiz.de/10011377130
Cover Image
Service workers' job performance : the roles of personality traits, organizational identification, and customer orientation
He, Hongwei; Wang, Weiyue; Zhu, Weichun; Harris, Lloyd C. - In: European journal of marketing : EJM 49 (2015) 11/12, pp. 1751-1776
Persistent link: https://www.econbiz.de/10011449315
Cover Image
The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.; Gustafsson, Anders; Kristensson, Per - In: Journal of retailing and consumer services 30 (2016), pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
Cover Image
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas; Van Vaerenbergh, Yves; Lunardo, Renaud; … - In: Journal of retailing 95 (2019) 2, pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Cover Image
Hotel flash sales consumers : who are they?
Berezina, Katerina; Semrad, Kelly J.; Tasci, Asil D. A.; … - In: International journal of revenue management : IJRM 9 (2016) 2/3, pp. 127-146
Persistent link: https://www.econbiz.de/10011610285
Cover Image
Mirror, mirror on the wall : identity-image interactions for the sales force in high threat situations
Rodrigues, Caren; Krishnamurthy, Anup - In: European management review : the journal of the … 13 (2016) 4, pp. 307-323
Persistent link: https://www.econbiz.de/10011662393
Cover Image
The role of polychronicity and intrinsic motivation as personality traits on frontline employees' job outcomes : an empirical study from Malaysia
Daskin, Mustafa; Surucu, Ozlem Altunoz - In: Asia-Pacific journal of business administration 8 (2016) 2, pp. 177-196
Persistent link: https://www.econbiz.de/10011552972
Cover Image
Exploring the state of salesperson insecurity : how it emerges and why it matters?
Chaker, Nawar N.; Schumann, David W.; Zablah, Alex R.; … - In: Journal of marketing theory and practice 24 (2016) 3, pp. 344-364
Persistent link: https://www.econbiz.de/10011532958
Cover Image
Effect of respondents' personality on resistance to change and the sales force
Lilford, Neil - In: Journal of financial services marketing : JFSM 19 (2014) 2, pp. 155-164
Persistent link: https://www.econbiz.de/10010497770