Narrow search
Showing 1 - 10 of 4,807
Cover Image
Service quality, customer satisfaction and customer value : holistic determinants of loyalty and word-of-mouth in services
Marcos, Anabela Maria Bello de Figueiredo; Coelho, Arnaldo - In: The TQM journal : the international review of … 34 (2022) 5, pp. 957-978
Persistent link: https://www.econbiz.de/10013537675
Cover Image
Electronic and traditional word of mouth as trust antecedents in life insurance buying decisions
Amron, Amron - In: International journal of e-business research : an … 14 (2018) 4, pp. 91-103
Persistent link: https://www.econbiz.de/10011941324
Cover Image
Analyzing Antecedents of Customer Satisfaction and its Impact on Word of Mouth Communication in Life Insurance Services
Allahham, Anas - 2016
Life insurance players have started realizing that their business depends on customer satisfaction, the purpose of this … paper is to determine the antecedents and consequences of customer satisfaction in insurance services in Syria. In order to … is 400 clients of four insurance institutions. The findings Show that price satisfaction and image have a positive effect …
Persistent link: https://www.econbiz.de/10013000347
Cover Image
Antecedents of word-of-mouth communication in the life insurance industry
Yu, Tsu-Wei - In: International journal of bank marketing 40 (2022) 7, pp. 1398-1412
Persistent link: https://www.econbiz.de/10013532342
Cover Image
Redefining banking service delivery : information technology adoption by UK banks amid the COVID-19 pandemic
Nguyen Phong Nguyen; Mogaji, Emmanuel - In: Management and information technology in the digital …, (pp. 95-110). 2022
Persistent link: https://www.econbiz.de/10013442228
Cover Image
The influence of social regard on the customer–service firm relationship : the moderating role of length of relationship
Sabiote, Estela Fernández; Román, Sergio - In: Journal of business and psychology 24 (2009) 4, pp. 441-453
Persistent link: https://www.econbiz.de/10003934766
Cover Image
From the wisdom of crowds to my own judgment in microfinance through online peer-to-peer lending platforms
Yum, Haewon; Lee, Byungtae; Chae, Myungsin - In: Electronic commerce research and applications 11 (2012) 1/6, pp. 469-483
Persistent link: https://www.econbiz.de/10009730168
Cover Image
Anreizbasierte Kundenempfehlungen : Forschungsbeiträge zum Forschungsstand und zu den Wirkungen auf den Empfehlenden
Neumann, Madlen - 2015
Persistent link: https://www.econbiz.de/10011504374
Cover Image
Financial institutions using social media : do consumers perceive value?
Dootson, Paula; Beatson, Amanda; Drennan, Judy - In: The international journal of bank marketing : IJBM 34 (2016) 1, pp. 9-36
Persistent link: https://www.econbiz.de/10011540033
Cover Image
Employer branding : attracting and retaining talent in financial services
Näppä, Anna; Farshid, Mana; Foster, Tim - In: Journal of financial services marketing : JFSM 19 (2014) 2, pp. 132-145
Persistent link: https://www.econbiz.de/10010497772