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Repurchase intention in a physical store : moderated mediating role of electronic word-of-mouth

Liao, Shu-Hsien; Hu, Da-Chian; Fang, Yi-Wen - In: International journal of retail and distribution management 51 (2023) 2, pp. 205-219

Persistent link: https://www.econbiz.de/10013552697

Worker word of mouth on the internet : influence on human resource image, job seekers and employees

Melián-González, Santiago; Bulchand-Gidumal, Jacques - In: International journal of manpower 37 (2016) 4, pp. 709-723

Persistent link: https://www.econbiz.de/10011600550

Clash of reputation and status in online reviews

Mun, Hyejin; Lee, Chul Ho; Jung, Hyunju; Yasin, Ceran - In: Information technology and management 24 (2023) 1, pp. 55-77

Persistent link: https://www.econbiz.de/10014252009

Information and quality with an increasing number of brands

Alcalá Agulló, Francisco; González Maestre, Miguel; … - In: International journal of industrial organization 37 (2014), pp. 109-117

Persistent link: https://www.econbiz.de/10011292570

Seller reputation : from word-of-mouth to centralized feedback

Cai, Hongbin; Jin, Ginger Zhe; Liu, Chong; Zhou, Li-An - In: International journal of industrial organization 34 (2014), pp. 51-65

Persistent link: https://www.econbiz.de/10011292596

Your hometown matters : popularity-difference bias in online reputation platforms

Kokkodis, Marios; Lappas, Theodoros - In: Information systems research : ISR 31 (2020) 2, pp. 412-430

Persistent link: https://www.econbiz.de/10012295004

Social responsibility influence on customer trust in hotels : mediating effects of reputation and word-of-mouth

Reza Jalilvand, Mohammad Reza; Vosta, Leila Nasrolahi; … - In: Tourism review : the official journal of the AIEST 72 (2017) 1, pp. 1-14

Persistent link: https://www.econbiz.de/10011667358

Determining the reliability and validity of online reputation databases for lodging : Booking.com, TripAdvisor, and HolidayCheck

Rodríguez-Díaz, Manuel; Espino Rodríguez, Toms F. - In: Journal of vacation marketing : an international journal 24 (2018) 3, pp. 261-274

Persistent link: https://www.econbiz.de/10011912209

The signaling and reputational effects of customer ratings on hotel revenues : evidence from TripAdvisor

Sayfuddin, A. T. M.; Chen, Yong - In: International journal of hospitality management 99 (2021), pp. 1-9

Persistent link: https://www.econbiz.de/10013327968

Firm Responsiveness to Consumers’ Reviews : The Effect on Online Reputation

Rezvani, Erfan; Rojas, Christian - 2021

This paper investigates whether firms’ responsiveness to customer reviews affects firms’ online reputation …. Responsiveness is measured by the intensity (fraction) of reviews that are responded to whereas online reputation is measured using … online reputation, d) hotels with more volatile online ratings, and e) hotels with more experience responding to negative …

Persistent link: https://www.econbiz.de/10013226870

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