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Corporate social responsibility (CSR) and customer loyalty in the hotel industry : a cross-country study
Latif, Khawaja Fawad; Pérez, Andrea; Sahibzada, Umar Farooq - In: International journal of hospitality management 89 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012293766
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A dynamic perspective of meeting planners' satisfaction : toward conceptualization of critical relevancy
Oh, Haemoon; Kim, Hyeon-cheol; Hong, Kyung-wan - In: Tourism management : research, policies, practice 30 (2009) 4, pp. 471-482
Persistent link: https://www.econbiz.de/10003856177
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The design and management of ambience : implications for hotel architecture and service
Heide, Morten; Lærdal, Kirsti; Grønhaug, Kjell - In: Tourism management : research, policies, practice 28 (2007) 5, pp. 1315-1325
Persistent link: https://www.econbiz.de/10003501142
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Wirtschaftliche Effekte von Kundenbindungsprogrammen in der Hotellerie
Rück, Hans R. G. - In: Handbuch Hospitality Management : Managementkonzepte, …, (pp. 513-533). 2009
Persistent link: https://www.econbiz.de/10003815610
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Enhancing customer experience in the service industry : a global perspective
Altinay, Levent (ed.); Poudel, Surya (ed.) - 2016
Persistent link: https://www.econbiz.de/10011419571
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Trends and strategies in customer service excellence
Watson, William (ed.) - 2014
Persistent link: https://www.econbiz.de/10011521251
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Bank employees' internal and external perspectives on e-service quality, satisfaction and loyalty
Stamenkov, Gjoko; Dika, Zamir - In: Electronic markets : the international journal on … 26 (2016) 3, pp. 291-309
Persistent link: https://www.econbiz.de/10011666857
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Cases on consumer-centric marketing management
Jham, Vimi (ed.); Puri, Sandeep (ed.) - 2014
Understanding consumer behavior through mental accounting: evidence from Turkish consumers / Tugba Ucma, Ali Naci Karabulut, Ali Caglar Uzun -- What went wrong? / Bhavna Bhalla -- Case study on relationship marketing / Bhawana Sharma, Tulika Sood -- A line in water: a case of customer...
Persistent link: https://www.econbiz.de/10011727810
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The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan; Ray, Daniel; Trendel, Olivier; Van … - In: International journal of electronic commerce : IJEC 22 (2018) 3, pp. 419-445
Persistent link: https://www.econbiz.de/10011884544