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Fostering customer loyalty across countries in hospitality and tourism : a meta-analysis of cultural values as moderators

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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag

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Service Excellence als Impulsgeber : Strategien — Management — Innovationen — Branchen

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Grundlagen und Strategien der Service Excellence -- Service Excellence -- Insights into Service Excellence -- Competing in the Future: How Can Firms Nurture Service Superiority -- Integrierte Kundenorientierung als Treiber der Service Excellence -- Werteorientierungen von BWL-Hochschullehrern...