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Global service quality of business-to-consumer electronic-commerce
Shareef, Mahmud Akhter; Kumar, Vinod; Dwivedi, Yogesh Kumar - In: International journal of Indian culture and business … 8 (2014) 1, pp. 1-34
Persistent link: https://www.econbiz.de/10010400980
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Bank employees' internal and external perspectives on e-service quality, satisfaction and loyalty
Stamenkov, Gjoko; Dika, Zamir - In: Electronic markets : the international journal on … 26 (2016) 3, pp. 291-309
Persistent link: https://www.econbiz.de/10011666857
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The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan; Ray, Daniel; Trendel, Olivier; Van … - In: International journal of electronic commerce : IJEC 22 (2018) 3, pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
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Will Alibaba's additional financial service contribute to sellers' satisfaction and loyalty during the pandemic? : evidence from Taobao sellers
Wang, Juanjuan; Jiang, Lin; Liu, Wentong - In: Asia Pacific business review 29 (2023) 2, pp. 417-438
Persistent link: https://www.econbiz.de/10014289718
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A model of online trust for travel products
Choi, Dorothy K. Y.; Au, Norman - In: International journal of services technology and management 15 (2011) 1/2, pp. 132-146
Persistent link: https://www.econbiz.de/10008986869
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The effects of digital platforms on customers' satisfaction in international shipping business
Hui Shan Loh; Lee, Jia Le; Gu, Yimiao; Chen, Shanyin; … - In: Review of international business and strategy 34 (2024) 2, pp. 231-244
Persistent link: https://www.econbiz.de/10014526380
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E-service quality : an empirical investigation
Poon, Wai Ching; Lee, Christina Kwai Choi - In: Journal of Asia Pacific business 13 (2012) 3, pp. 229-262
Persistent link: https://www.econbiz.de/10009619285
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E-Service Quality : An Empirical Investigation
Poon, Wai Ching; Lee, Christina - 2014
This study examines seven dimensions pertinent to e-service quality using 225 respondents conducted in Klang Valley. Results reveal that the efficiency of e-service quality mainly depends on the consumer’s perception of the efficiency (which offers speedy and reliable responses) and...
Persistent link: https://www.econbiz.de/10014036950
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Technology readiness and customer satisfaction with travel technologies : a cross-country investigation
Wang, Ying; So, Kevin Kam Fung; Sparks, Beverley - In: Journal of travel research : a quarterly publication of … 56 (2017) 5, pp. 563-577
Persistent link: https://www.econbiz.de/10011687294