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Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance : customer orientation as a moderator
Kim, Taegoo; Paek, Soyon; Choi, Chang Hwan; Lee, Gyehee - In: Service business 6 (2012) 4, pp. 503-526
Persistent link: https://www.econbiz.de/10009663617
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Emotional intelligence and emotional labor acting strategies among frontline hotel employees
Kim, Taegoo; Yoo, Joanne Jung-eun; Lee, Gyehee; Kim, … - In: International journal of contemporary hospitality management 24 (2012) 7, pp. 1029-1045
Persistent link: https://www.econbiz.de/10009666524
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Testing the stressor-strain-outcome model of customer-related social stressors in predicting emotional exhaustion, customer orientation and service recovery performance
Choi, Chang Hwan; Kim, Taegoo; Lee, Gyehee; Lee, Seung-kon - In: International journal of hospitality management 36 (2014), pp. 272-285
Persistent link: https://www.econbiz.de/10010239278
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The managed heart : the structural analysis of the stressor-strain relationship and customer orientation among emotional labor workers in Korean hotels
Lee, Gyehee; Kim, Taegoo; Shin, Seok Ho; Oh, Ick Keun - In: International journal of hospitality management 31 (2012) 4, pp. 1067-1082
Persistent link: https://www.econbiz.de/10009566949
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Do job resources moderate the effect of emotional dissonance on burnout? : a study in the city of Ankara, Turkey
Karatepe, Osman M. - In: International journal of contemporary hospitality management 23 (2011) 1, pp. 44-65
Persistent link: https://www.econbiz.de/10008992203
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Do personal resources mediate the effect of perceived organizational support on emotional exhaustion and job outcomes?
Karatepe, Osman M. - In: International journal of contemporary hospitality management 27 (2015) 1, pp. 4-26
Persistent link: https://www.econbiz.de/10010516553
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Core self-evaluations, exhaustion, and job outcomes : a study of frontline hotel employees in Iran
Karatepe, Osman M. - In: Tourism and hospitality research : the surrey quarterly … 11 (2011) 4, pp. 248-257
Persistent link: https://www.econbiz.de/10009408563
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The effects of work overload and work-familiy conflict on job embeddedness and job performance : the mediation of emotional exhaustion
Karatepe, Osman M. - In: International journal of contemporary hospitality management 25 (2013) 4, pp. 614-634
Persistent link: https://www.econbiz.de/10009761344
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The effect of positive and negative work-family interaction on exhaustion : does work social support make a difference?
Karatepe, Osman M. - In: International journal of contemporary hospitality management 22 (2010) 6, pp. 836-856
Persistent link: https://www.econbiz.de/10008749356
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Customer aggression, emotional exhaustion, and hotel employee outcomes : a study in the United Arab Emirates
Karatepe, Osman M. - In: Journal of travel and tourism marketing 28 (2011) 3, pp. 279-295
Persistent link: https://www.econbiz.de/10009272080