Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Zufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The interplay of customer expe...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Zufriedenheit
Consumer behaviour
83,888
Konsumentenverhalten
81,440
Relationship marketing
26,443
Beziehungsmarketing
25,768
Service quality
21,800
Dienstleistungsqualität
21,047
Customer satisfaction
15,563
Kundenzufriedenheit
13,977
Theorie
13,354
Theory
13,138
Satisfaction
11,113
Deutschland
9,766
Germany
9,161
Brand management
8,414
Markenführung
8,360
USA
7,773
United States
7,440
Brand image
7,259
Markenimage
7,203
Dienstleistung
7,099
Online-Handel
6,387
Online retailing
6,370
Social Web
6,180
Social web
6,177
Online-Marketing
5,413
Internet marketing
5,393
Electronic Commerce
5,113
Einzelhandel
4,949
E-commerce
4,925
Retail trade
4,886
Services
4,642
Brand
4,569
Lebensqualität
4,556
Markenartikel
4,555
Quality of life
4,531
Marketingmanagement
4,151
Emotion
4,124
Marketing management
4,115
Experiment
3,825
more ...
less ...
Online availability
All
Free
4,252
Undetermined
2,820
Type of publication
All
Book / Working Paper
4,957
Article
4,925
Journal
14
Type of publication (narrower categories)
All
Article in journal
4,389
Aufsatz in Zeitschrift
4,389
Graue Literatur
2,611
Non-commercial literature
2,611
Working Paper
2,298
Arbeitspapier
2,283
Aufsatz im Buch
562
Book section
562
Hochschulschrift
144
Collection of articles of several authors
131
Sammelwerk
131
Aufsatzsammlung
96
Thesis
89
Conference paper
53
Konferenzbeitrag
53
Collection of articles written by one author
37
Sammlung
37
Konferenzschrift
34
Amtsdruckschrift
23
Government document
23
Case study
21
Fallstudie
21
Dissertation u.a. Prüfungsschriften
20
Conference proceedings
17
Statistik
15
Systematic review
11
Umfrage
11
Übersichtsarbeit
11
Reprint
10
Rezension
10
Statistics
7
Mehrbändiges Werk
6
Multi-volume publication
6
Ratgeber
6
Handbook
5
Handbuch
5
Literaturbericht
5
Tabelle
4
Amtliche Publikation
3
Bibliografie
3
more ...
less ...
Language
All
English
9,444
German
369
French
17
Spanish
17
Italian
11
Undetermined
11
Polish
8
Portuguese
5
Swedish
4
Czech
3
Norwegian
2
Romanian
2
Russian
2
Serbian
2
Danish
1
Turkish
1
Ukrainian
1
more ...
less ...
Author
All
Oswald, Andrew J.
157
Clark, Andrew E.
123
Stutzer, Alois
117
Blanchflower, David G.
102
Frey, Bruno S.
97
Powdthavee, Nattavudh
93
Welsch, Heinz
83
Helliwell, John F.
81
Graham, Carol
63
Wolfers, Justin
60
Knabe, Andreas
57
Akay, Alpaslan
53
Bjørnskov, Christian
53
Senik-Leygonie, Claudia
53
Easterlin, Richard A.
52
Proto, Eugenio
52
Stevenson, Betsey
50
Wagner, Gert G.
50
Becchetti, Leonardo
47
Frijters, Paul
47
Binder, Martin
44
Headey, Bruce
44
Ferrer-i-Carbonell, Ada
43
D'Ambrosio, Conchita
42
Wang, Shun
42
Bryson, Alex
40
Dolan, Paul
39
Schöb, Ronnie
39
Hetschko, Clemens
37
Chadi, Adrian
36
Fischer, Justina A. V.
36
Krekel, Christian
36
Nikolova, Milena
36
Praag, Bernard M. S. van
36
Veenhoven, Ruut
36
Kimball, Miles S.
35
Huang, Haifang
32
Layard, Peter R. G.
32
Ours, Jan C. van
31
Winkelmann, Rainer
31
more ...
less ...
Institution
All
National Bureau of Economic Research
113
OECD
29
Forschungsinstitut zur Zukunft der Arbeit
10
Springer Fachmedien Wiesbaden
10
Edward Elgar Publishing
9
Melbourne Institute of Applied Economic and Social Research
6
Deutsches Institut für Wirtschaftsforschung
5
Dpal-vbrug Zhib-vjug Lte-ba
3
European Foundation for the Improvement of Living and Working Conditions
3
Istituto Nazionale di Statistica
3
Nomos Verlagsgesellschaft
3
Brookings Institution
2
Brooks World Poverty Institute
2
Campus Verlag
2
Christian-Albrechts-Universität zu Kiel / Institut für Volkswirtschaftslehre
2
Friedrich-Schiller-Universität Jena
2
Förderverein für Marketing an der Universität Hohenheim
2
Gesellschaft für Ökologische Kommunikation mbH
2
Großbritannien / Treasury
2
Leibniz-Institut für Länderkunde
2
New Economics Foundation
2
Nordic Council of Ministers
2
Peter Lang AG
2
Roman-Herzog-Institut
2
Universität Mannheim
2
Universität Zürich / Sozialökonomisches Institut
2
Uniwersytet Warszawski / Wydział Nauk Ekonomicznych
2
Verlag Dr. Kovač
2
World Bank
2
Wydawnictwo Naukowe PWN
2
ATHENA-Verlag e.K.
1
Akademia im. Jana Długosza (Częstochowa)
1
Albert-Ludwigs-Universität Freiburg
1
Amsterdams Instituut voor ArbeidsStudies
1
Associazione Italiana di Scienze Regionali / Annual Scientific Conference <41., 2020, Online>
1
Beobachter Edition
1
Beyond GDP: International Experiences, Canada’s Options <Veranstaltung> <2019, Halifax, Nova Scotia>
1
Brookings Institution / Inter-American Development Bank
1
Bundesinstitut für Bau-, Stadt- und Raumforschung
1
Bundesinstitut für Bevölkerungsforschung
1
more ...
less ...
Published in...
All
Discussion paper series / IZA
425
IZA Discussion Paper
241
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
193
NBER working paper series
112
International journal of happiness and development
111
Journal of economic behavior & organization : JEBO
106
Working paper / National Bureau of Economic Research, Inc.
106
NBER Working Paper
89
GLO discussion paper
78
CESifo working papers
75
Journal of vocational behavior
74
Journal of economic psychology : research in economic psychology and behavioral economics
71
Working paper
71
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
67
Discussion paper
66
SOEPpaper
66
Journal of business research : JBR
63
Applied economics letters
60
The journal of socio-economics
55
Applied economics
47
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
45
Economics letters
42
International review of economics : journal of civil economy
40
Discussion paper / Tinbergen Institute
38
International journal of hospitality management
38
Journal of behavioral and experimental economics
38
Kyklos : international review for social sciences
36
Journal of career development
34
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
32
Tourism management : research, policies, practice
32
Working paper series
32
Warwick economic research papers
31
Discussion paper / Centre for Economic Policy Research
30
International journal of social economics
29
Policy research working paper : WPS
28
CESifo Working Paper Series
27
Journal of public economics
27
Discussion papers / Deutsches Institut für Wirtschaftsforschung
25
Handbook on the economics of leisure
24
Tourism management perspectives : TMP
24
more ...
less ...
Source
All
ECONIS (ZBW)
9,808
USB Cologne (EcoSocSci)
69
EconStor
15
USB Cologne (business full texts)
2
ArchiDok
1
Other ZBW resources
1
Showing
1
-
10
of
9,896
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
2
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
3
Reclaiming the future : understanding customer forgiveness of service transgressions
Tsarenko, Yelena
;
Strizhakova, Yuliya
;
Otnes, Cele
- In:
Journal of service research
22
(
2019
)
2
,
pp. 139-155
Persistent link: https://www.econbiz.de/10012007424
Saved in:
4
Transformative retail
services
: elevating
loyalty
through customer well-being
Troebs, Cord-Christian
;
Wagner, Tillmann
;
Heidemann, F.
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 198-206
Persistent link: https://www.econbiz.de/10011929978
Saved in:
5
I can't always get what I want : low power, service customer (dis)engagement and wellbeing
Abboud, Liliane
;
Bruce, Helen L.
;
Burton, Jamie
- In:
European journal of marketing
57
(
2023
)
10
,
pp. 2713-2736
Persistent link: https://www.econbiz.de/10014448576
Saved in:
6
Assessing the determinants of customer happiness and customer
loyalty
in fast-food restaurant
Yapp, Emily H. T.
;
Bagos Wahyudi Amin Tohari
- In:
International journal of sustainable strategic …
9
(
2021
)
2
,
pp. 123-138
Persistent link: https://www.econbiz.de/10013257971
Saved in:
7
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
Saved in:
8
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
9
Model based on service quality,
satisfaction
and trust, the antecedents of federated athletes' happiness and
loyalty
Cuesta-Valiño, Pedro
;
Loranca-Valle, Cristina
; …
- In:
The journal of management development
42
(
2023
)
6
,
pp. 501-513
Persistent link: https://www.econbiz.de/10014332135
Saved in:
10
Robotic technologies and well-being for older adults living at home
Ge, Gloria L.
;
Schleimer, Stephanie C.
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 340-350
Persistent link: https://www.econbiz.de/10014228975
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
