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~subject:"customer loyalty"
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customer loyalty
Relationship marketing
25,626
Beziehungsmarketing
25,604
Consumer behaviour
9,160
Konsumentenverhalten
9,160
Customer satisfaction
5,570
Kundenzufriedenheit
5,559
Service quality
4,018
Dienstleistungsqualität
4,014
B-to-B-Marketing
3,510
Business-to-business marketing
3,509
Lieferantenmanagement
3,223
Supplier relationship management
3,223
Brand management
2,796
Markenführung
2,794
Deutschland
2,744
Germany
2,643
Theorie
2,605
Theory
2,603
Kundenmanagement
2,563
Marketingmanagement
2,283
Marketing management
2,241
Social Web
2,207
Social web
2,207
Electronic Commerce
2,072
Markenimage
1,990
Brand image
1,987
E-commerce
1,927
Online-Marketing
1,739
Internet marketing
1,701
Kundenwert
1,638
Customer value
1,572
Kundenintegration
1,543
Customer integration
1,542
Vertrauen
1,456
Confidence
1,440
Einzelhandel
1,377
Retail trade
1,358
Brand
1,346
Markenartikel
1,334
Online retailing
1,325
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Agnihotri, Raj
3
Anber Abraheem Shlash Mohammad
3
Jaiyeoba, Olumide Olasimbo
3
Makanyeza, Charles
3
Moisescu, Ovidiu Ioan
3
Prentice, Catherine
3
Ahasanul Haque
2
AlNajem, Mohamad N.
2
Aldaihani, Faraj Mazyed Faraj
2
Arif, Imtiaz
2
Aslam, Wajeeha
2
Bhuian, Shahid N.
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Boakye, Kwabena G.
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Casadesús, Martí
2
Cham Tat Huei
2
Chi, Christina Geng-Qing
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Chowdhury, Naila Anwar
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Daugherty, Patricia J.
2
Dlačić, Jasmina
2
Fongsuwan, Wanno
2
Hilbert, Andreas
2
Iskhakova, Lilia
2
Kalra, Ashish
2
Kim, Kyungmin
2
Kim, Mi Ran
2
Marimon, Frederic
2
Mattila, Anna S.
2
Mofokeng, Thabang Excellent
2
Mokha, Anupreet Kaur
2
Narteh, Bedman
2
Ozuem, Wilson
2
Petnji Yaya, Luc Honore
2
Rabbanee, Fazlul K.
2
Ramaseshan, B.
2
Roberts-Lombard, Mornay
2
Rodríguez del Bosque, Ignacio A.
2
Surya, Pushpender Kumar
2
Susanti, Christina Esti
2
Trimetsoontorn, Jirasek
2
Tsai, Henry
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
1
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
1
Technische Universität Dresden
1
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Journal of hospitality marketing & management
14
The service industries journal
14
Cogent business & management
9
Services marketing quarterly
8
International journal of electronic customer relationship management : IJECRM
7
International journal of services and operations management : IJSOM
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
International journal of business excellence : IJBEX
5
Journal of African business
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of marketing
5
Journal of strategic marketing
5
Marketing i menedžment innovacij : m&mi
5
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
5
Total quality management & business excellence
5
Global business review
4
International journal of business excellence
4
International journal of business information systems : IJBIS
4
Journal for global business advancement : JGBA
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
4
Serbian journal of management : an international journal for theory and practice of management science ; SJM
4
The international review of retail, distribution and consumer research
4
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
4
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
3
Central European business review : CEBR
3
European research studies
3
International journal of business innovation and research
3
International journal of business innovation and research : IJBIR
3
International journal of electronic marketing and retailing : IJEMR
3
International journal of entrepreneurship and small business : IJESB
3
International journal of services and operations management
3
International journal of services, economics and management
3
Journal of business economics and management
3
Journal of open innovation : technology, market, and complexity
3
Market : review for marketing theory and practice
3
Nepalese journal of finance : a publication of Uniglobe College
3
Pakistan journal of commerce and social sciences
3
Quality management journal : QMJ
3
Springer eBook Collection
3
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ECONIS (ZBW)
346
RePEc
8
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1
Loyalty in the business-to-business service context : a literature review and proposed framework
Bardauskaite, Indre
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
1
,
pp. 28-69
Persistent link: https://www.econbiz.de/10010357246
Saved in:
2
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
3
The influence of customer loyalty on small island economies : an empirical and exploratory study
Ozuem, Wilson
;
Thomas, Tara
;
Lancaster, Geoffrey
- In:
Journal of strategic marketing
24
(
2016
)
6
,
pp. 447-469
Persistent link: https://www.econbiz.de/10011571006
Saved in:
4
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
5
The influence of service quality on customer satisfaction and loyalty in B2B technology service industry
Huang, Ping-Lung
;
Lee, Bruce C. Y.
;
Chen, Ching-Chin
- In:
Total quality management & business excellence
30
(
2019
)
13
,
pp. 1449-1465
Persistent link: https://www.econbiz.de/10012199896
Saved in:
6
Gaining customer loyalty with tracking information quality in B2B logistics
Rai, Arun
;
Tang, Xinlin
;
Yin, Zhitao
;
Du, Steven
- In:
Journal of management information systems : JMIS
39
(
2022
)
2
,
pp. 307-335
Persistent link: https://www.econbiz.de/10013367713
Saved in:
7
Utilizing social media in a supply chain B2B setting : a knowledge perspective
Agnihotri, Raj
;
Kalra, Ashish
;
Chen, Haozhe
;
Daugherty, …
- In:
Journal of business logistics
43
(
2022
)
2
,
pp. 189-208
Persistent link: https://www.econbiz.de/10013347428
Saved in:
8
The service revolution and the transformation of marketing science
Rust, Roland T.
;
Huang, Ming-hui
- In:
Marketing science : the marketing journal of the …
33
(
2014
)
2
,
pp. 206-221
Persistent link: https://www.econbiz.de/10010358790
Saved in:
9
Testing cloud computing for customer satisfaction and loyalty
Guimaraes, Tor
;
Paranjape, Ketan
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 72-86
Persistent link: https://www.econbiz.de/10011471138
Saved in:
10
The impact of CRM system use on companies' customer understanding : the case of the Russian ophthalmology market
Kilmanov, Denis
;
Frolkina, Ekaterina
- In:
Market : review for marketing theory and practice
27
(
2015
)
1
,
pp. 75-92
Persistent link: https://www.econbiz.de/10011502522
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