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CONCEPTS OF SERVICE QUALITY MEASUREMENT IN BANKS

Corneliu, Bente - In: Annals of Faculty of Economics 1 (2012) 2, pp. 889-894

. Moreover, it tries to investigate the relationship between service quality, customer satisfaction and loyalty. The five … dimensions of SERVQUAL model i.e. reliability, assurance, tangibility, empathy and responsiveness were used to measure the …

Persistent link: https://www.econbiz.de/10010617397

Developing student satisfaction perception model for public and private universities in Malaysia

Bekhet, Hussain Ali; AL-Alak, Basheer A.; El-Refae, … - In: International Journal of Economics and Business Research 7 (2014) 4, pp. 404-418

-administered questionnaire for this purpose. The development of a holistic model for student satisfaction perceptions and loyalty would help to …

Persistent link: https://www.econbiz.de/10010795459

Service quality, customer satisfaction and loyalty in the Yemeni mobile service market

Akroush, Mamoun N.; Dawood, Shuhd A.; Affara, Israa B. - In: International journal of services, economics and management 7 (2015) 1, pp. 53-73

Persistent link: https://www.econbiz.de/10011607179

Service quality in pharmaceutical supply chain : a study with reference to three major cities of Andhra Pradesh, India

Devi, P. Uma Maheswari; Rao, B. Sankara; Shekhar, B. Raja; … - In: International journal of services and operations management 24 (2016) 4, pp. 433-458

Persistent link: https://www.econbiz.de/10011636015

Service quality dimensions and customer satisfaction : empirical evidence from retail banking sector in Oman

Ananda S; Devesh, Sonal - In: Total quality management & business excellence 30 (2019) 16, pp. 1616-1629

Persistent link: https://www.econbiz.de/10012199907

Design of house of quality using SERVQUAL and QFD for service quality improvement : a case of Bahir Dar city hotels

Abdulkerim, Ibrahim; Avvari, Muralidhar; Cherkos, Tomas - In: International journal of applied management science 11 (2019) 3, pp. 277-293

Persistent link: https://www.econbiz.de/10012110841

Personal touch or convenient tech? : an investigation of customer channel preferences in retail banking

Ayyagari, Madhavi; Parahoo, Sanjai K. - In: International journal of financial services management … 9 (2018) 2, pp. 103-118

Persistent link: https://www.econbiz.de/10011914143

Role of service quality and customer satisfaction in firm's performance : evidence from Pakistan hotel industry

Shah, Syed Naseeb Ullah; Jan, Shahid; Baloch, Qadar Bakhsh - In: Pakistan journal of commerce and social sciences 12 (2018) 1, pp. 167-182

' performance by applying SERVQUAL model. The data was collected from the 1429 hotel customers of selected cities of Khyber …

Persistent link: https://www.econbiz.de/10011934091

The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysi...

Li, Shimiao - In: International journal of services, economics and management 11 (2020) 1, pp. 48-70

Persistent link: https://www.econbiz.de/10012256814

Assessing after-sales services quality : integrated SERVQUAL and fuzzy Kano's model

Golrizgashti, Seyedehfatemeh; Hejaz, Amir Razavi; … - In: International journal of services, economics and management 11 (2020) 2, pp. 137-166

Persistent link: https://www.econbiz.de/10012285568

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