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~subject:"customer satisfaction"
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customer satisfaction
Customer satisfaction
15,527
Kundenzufriedenheit
13,871
Consumer behaviour
6,928
Konsumentenverhalten
6,570
Service quality
6,539
Dienstleistungsqualität
6,331
Relationship marketing
5,815
Beziehungsmarketing
5,743
Social values
5,343
Soziale Werte
5,340
Retailing
1,952
Retail trade
1,359
Einzelhandel
1,355
Theorie
1,258
Theory
1,243
Satisfaction
1,213
Online-Handel
1,147
Online retailing
1,146
Deutschland
1,112
Germany
1,097
Job satisfaction
1,097
Arbeitszufriedenheit
1,091
Customer service
1,088
Kundenservice
1,013
Value
949
Qualitätsmanagement
943
Holiday behaviour
925
Urlaubsverhalten
925
Quality management
917
Electronic Commerce
915
Emotion
902
E-commerce
897
USA
886
Vertrauen
884
Confidence
881
United States
827
Brand management
822
Brand image
806
value
802
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Undetermined
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Free
398
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Article
1,195
Book / Working Paper
97
Other
7
Type of publication (narrower categories)
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Article in journal
870
Aufsatz in Zeitschrift
870
Article
61
Aufsatz im Buch
9
Book section
9
Working Paper
9
Graue Literatur
7
Non-commercial literature
7
Thesis
7
Conference paper
6
Konferenzbeitrag
6
Arbeitspapier
4
Congress Report
4
Aufsatzsammlung
2
Case Study
2
Conference Paper
2
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2
research-article
1
technical-paper
1
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English
1,001
Undetermined
262
German
29
Spanish
2
Czech
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Fornell, Claes
8
Hesselink, M.
8
Spiller, Achim
7
Söderlund, Magnus
7
Fongsuwan, Wanno
6
Makanyeza, Charles
6
Mittal, Vikas
6
Rajagopal
6
Singh, Shamsher
6
Vinh Van Thai
6
Bendel, Klaus
5
Ha Thu Nguyen
5
Matiaske, Wenzel
5
Shahin, Arash
5
Trimetsoontorn, Jirasek
5
Wiele, A. van der
5
van der Wiele, Ton
5
Anber Abraheem Shlash Mohammad
4
Carey, Robin
4
Chalikias, Miltiadis
4
Chen, Lisa Y.
4
Drosos, Dimitris
4
Francis, Sebastian K.
4
Gille, Claudia
4
Kao, Yie-Fang
4
Körnert, Jan
4
Miraja, Bobby Ardiansyah
4
Mithas, Sunil
4
Mofokeng, Thabang Excellent
4
Morgan, Neil A.
4
Morgeson, Forrest V., III.
4
Olaru, Marieta
4
Persada, Satria Fadil
4
Prasetyo, Yogi Tri
4
Redi, Perwira
4
Roberts-Lombard, Mornay
4
Ryding, Daniella
4
Skordoulis, Michalis
4
Wolf, Cornelia
4
Yang, Ming-Hsien
4
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
6
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
6
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
5
Universität <Göttingen> / Department für Agrarökonomie und Rurale Entwicklung
4
Escuela de Graduados en Administración Pública y Políticas Públicas (EGAP), Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
2
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
2
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
2
HAL
2
Munich Business School
2
University of Western Sydney
2
Advanced Institute of Management Research <London>
1
Centre for Industrial Studies (CSIL)
1
College of Business
1
Dipartimento di Scienze Economiche e Metodi Quantitativi, Facoltà di Economia
1
Dipartimento di Scienze Economiche e Sociali, Facoltà di Economia "Giorgio Fuà"
1
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
1
Eindhoven Centre for Innovation Studies (Ecis), Technische Universiteit Eindhoven
1
European Association of Agricultural Economists - EAAE
1
Fachhochschule <Düsseldorf> / Fachbereich Wirtschaft
1
Faculteit Economie en Bedrijfswetenschappen, Hogeschool-Universiteit Brussel (HUBrussel)
1
Fakultät Wirtschaftswissenschaften, Technische Universität Bergakademie Freiberg
1
Hochschule <Wismar> / Fachbereich Wirtschaft
1
INTARGIA Managementberatung GmbH
1
Institut für Agrarökonomie, Georg-August-Universität Göttingen
1
Institut für Betriebsforschung <Hannover> / Abteilung Markt und Konsum
1
Institut für Future Energy Consumer Needs and Behavior (FCN), E.ON Energy Research Center
1
Institut für Versicherungswirtschaft <Sankt Gallen>
1
Institut für Versicherungswirtschaft <Wien>
1
Instituto Superior de Cie?ncias do Trabalho e da Empresa
1
International Association for the Study of Insurance Economics
1
International European Forum on Innovation and System Dynamics in Food Networks
1
International Telecommunications Society (ITS)
1
John F. Welch College of Business, Sacred Heart University
1
Majandusteaduskond, Tallinna Tehnikaülikool
1
Mathematica Policy Research
1
Mummert Consulting AG
1
Programa Interuniversitario de Doctorado en Nuevas Tendencias en Dirección de Empresas, Facultad de Cièncias Económicas y Empresariales
1
Provozně ekonomická fakulta, Mendelova Univerzita v Brnĕ
1
School of Construction, Property and Planning
1
School of Marketing
1
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
28
Cogent business & management
25
Marketing Science
23
Cogent Business & Management
21
The service industries journal
20
International journal of productivity and quality management : IJPQM
19
Total quality management & business excellence
19
Journal of hospitality marketing & management
17
International journal of services and operations management
16
Journal of marketing
16
International journal of electronic marketing and retailing : IJEMR
15
International journal of services, economics and management
15
Services marketing quarterly
15
International Journal of Electronic Finance
14
International journal of business information systems : IJBIS
14
International journal of electronic customer relationship management : IJECRM
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
12
World Review of Entrepreneurship, Management and Sustainable Development
12
International journal of production research
11
International Journal of Financial Services Management
10
International journal of business excellence
10
International journal of business excellence : IJBEX
10
Administrative Sciences : open access journal
9
International journal of market research
9
Journal of strategic marketing
9
Journal of travel and tourism marketing
9
International Journal of Business Performance Management
8
International Journal of Services, Economics and Management
8
International journal of business innovation and research : IJBIR
8
Journal of Contemporary Issues in Business and Government
8
Journal of service research : JSR
8
Middle East journal of management : MEJM
8
The international review of retail, distribution and consumer research
8
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
8
International journal of business and globalisation : IJBG
7
International journal of business innovation and research
7
International journal of technology marketing : IJTMkt
7
Journal for global business advancement : JGBA
7
Psychology & marketing
7
Administrative Sciences
6
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Source
All
ECONIS (ZBW)
889
RePEc
279
EconStor
71
USB Cologne (business full texts)
32
BASE
26
Other ZBW resources
2
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1
Frontline employee inspiration in
retailing
: conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
2
The impact of intercultural communication competence on service quality and customer satisfaction
Ihtiyar, Ali
;
Ahmad, Fauziah Sh.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 136-152
Persistent link: https://www.econbiz.de/10011289998
Saved in:
3
Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.
;
Dubinsky, Alan J.
- In:
The service industries journal
34
(
2014
)
3
,
pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
Saved in:
4
Customer satisfaction, loyalty and switching intent in retail service settings
Kamble, Aakash
;
Walvekar, Shubhangi
- In:
International journal of electronic marketing and …
10
(
2019
)
4
,
pp. 389-405
Persistent link: https://www.econbiz.de/10012168816
Saved in:
5
Retail positioning through customer satisfaction : an alternative explanation to the resource-based view
Siebers, Lisa Qixun
;
Zhang, Thao
;
Fei, Li
- In:
Journal of strategic marketing
21
(
2013
)
7
,
pp. 559-587
Persistent link: https://www.econbiz.de/10010233695
Saved in:
6
Customer expectations and perceptions of food product quality in the UK discount grocery sector
Ryding, Daniella
;
Campaniolo, Daniela
;
Carey, Robin
- In:
International journal of business and globalisation : IJBG
13
(
2014
)
1
,
pp. 91-103
Persistent link: https://www.econbiz.de/10011289479
Saved in:
7
The relative significance of product quality attributes driving customer satisfaction within the fast fashion market : a UK perspective
Ryding, Daniella
;
Vignali, Gianpaolo
;
Carey, Robin
;
Wu, …
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 280-303
Persistent link: https://www.econbiz.de/10011317281
Saved in:
8
The EPSI model as the main factor for identifying customer satisfaction : empirical research
González Menorca, Leonor
;
Fernández-Ortiz, Rubén
; …
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 447-463
Persistent link: https://www.econbiz.de/10011558842
Saved in:
9
Service quality as determinant of customer satisfaction
Đukić, Suzana
;
Kijevčanin, Velida
- In:
Facta Universitatis / Series economics and organization …
9
(
2012
)
3
,
pp. 311-325
Persistent link: https://www.econbiz.de/10010458779
Saved in:
10
A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio
;
Toni, Deonir de
;
Barcellos, …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
4
,
pp. 269-286
Persistent link: https://www.econbiz.de/10011412348
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