Narrow search
Showing 1 - 10 of 3,545
Cover Image
Post-transaction phase of logistics customer service in the management of companies providing transport services
Kadłubek, Marta - In: European research studies 23 (2020) 4, pp. 1035-1046
Persistent link: https://www.econbiz.de/10012511307
Cover Image
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.; Gustafsson, Anders; Tarasi, Crina O.; … - In: Journal of global scholars of marketing science : … 31 (2021) 3, pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
Cover Image
The impact of the location and infrastructure of organisation on competitive advantage : analysis in the light of qualitative factors
Ząbek, Janusz - In: International journal of economic policy in emerging … 16 (2022) 2/3/4, pp. 303-317
Persistent link: https://www.econbiz.de/10014308140
Cover Image
Services management research : review, integration, and future directions
Subramony, Mahesh; Pugh, S. Douglas - In: Journal of management : JOM 41 (2015) 1, pp. 349-373
Persistent link: https://www.econbiz.de/10010475393
Cover Image
Sports services : motivations and attitudes in the practice of physical activity and sports in Spain and Colombia
Sánchez-Torres, Javier A.; Arroyo-Cañada, Francisco-Javier - In: International journal of sport management and marketing … 23 (2023) 1/2, pp. 1-20
Persistent link: https://www.econbiz.de/10014310872
Cover Image
Do hospitals that do the right thing have more satisfied patients?
Tajeu, Gabriel S.; Kazley, Abby Swanson; Menachemi, Nir - In: Health care management review : HCM review 40 (2015) 4, pp. 348-355
Persistent link: https://www.econbiz.de/10011374632
Cover Image
Applying Kansei Engineering, the Kano model and QFD to services
Hartono, Markus; Tan, Kay Chuan; Peacock, John Brian - In: International journal of services, economics and management 5 (2013) 3, pp. 256-274
Persistent link: https://www.econbiz.de/10010255099
Cover Image
Employees' service recovery efforts as a function of perceptions of interactional justice in individualistic vs. collectivistic cultures
Seger-Guttmann, Tali; MacCormick, Judith S. - In: European journal of international management : EJIM 8 (2014) 2, pp. 160-178
Persistent link: https://www.econbiz.de/10010399825
Cover Image
A Six Sigma approach to measure service quality in key dependencies of a government ministry
Fontalvo-Herrera, Tomás; Delahoz-Dominguez, Enrique; … - In: International journal of technology, policy and … 21 (2021) 4, pp. 317-332
Persistent link: https://www.econbiz.de/10012800979
Cover Image
The effect of automated information system on efficiency and innovation
Sadegh Sanie, Mohammad; Mousavifard, Fatemehsadat; … - In: International journal of economics and business research 12 (2016) 2, pp. 169-179
Persistent link: https://www.econbiz.de/10011630466