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service quality
Service quality
20,662
Dienstleistungsqualität
20,646
Taiwan
13,594
Customer satisfaction
6,254
Kundenzufriedenheit
6,231
Konsumentenverhalten
4,571
Consumer behaviour
4,567
Beziehungsmarketing
3,997
Relationship marketing
3,987
Qualitätsmanagement
2,595
Quality management
2,539
Wirtschaftsprüfung
2,491
Financial audit
2,485
China
2,142
USA
1,950
United States
1,926
Krankenhaus
1,846
Hospital
1,833
Health care
1,552
Gesundheitsversorgung
1,536
Südkorea
1,527
Theorie
1,514
South Korea
1,498
Theory
1,481
Gesundheitswesen
1,267
Health care system
1,248
Produktqualität
1,206
Product quality
1,205
Customer service
1,117
Kundenservice
1,115
Deutschland
1,089
Dienstleistungssektor
1,085
Service industry
1,079
Germany
1,002
Hotel industry
928
Hotellerie
928
Schätzung
912
Estimation
896
Japan
878
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Undetermined
486
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332
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1,063
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98
Other
1
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Article in journal
806
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806
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56
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19
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10
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10
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9
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9
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9
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4
Book section
4
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3
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Sammelwerk
1
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910
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3
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1
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Parahoo, Sanjai K.
6
Adil, Mohd
5
Bünnings, Christian
5
Park, Sang-June
5
Prybutok, Victor R.
5
Schmitz, Hendrik
5
Tauchmann, Harald
5
Yi, Youjae
5
Ziebarth, Nicolas R.
5
Al-Hawary, Sulieman Ibraheem Shelash
4
Calabrese, Armando
4
Devesh, Sonal
4
Dwivedi, Yogesh Kumar
4
Francis, Sebastian K.
4
Leunisse, Patrick
4
Prevo, Olaf
4
Prybutok, Victor
4
Roest, Henk
4
AlNajem, Mohamad N.
3
Baglioni, Laura
3
Dabestani, Reza
3
Demir, Ahmet
3
Fongsuwan, Wanno
3
Jhamb, Deepika
3
Kamakoty, Juhi
3
Kostopoulos, Giannis
3
Lee, Yeong-Ran
3
Lin, Shu-Ping
3
Marković, Suzana
3
Nadiri, Halil
3
Najib, Mukhamad
3
Nuscheler, Robert
3
Ponnaiyan, Subramaniam
3
Prybutok, Gayle
3
Rodríguez-Díaz, Manuel
3
Roeder, Kerstin
3
Shirouyehzad, Hadi
3
Singh, Shamsher
3
Sohani, Nagendra
3
Srivastava, Govind Nath
3
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International Monetary Fund (IMF)
26
International Monetary Fund
24
Economics Research, World Bank Group
5
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
5
HAL
4
Institut für Volkswirtschaftlehre, Universität Rostock
2
International Institute of Social and Economic Sciences
2
University of Rijeka, Faculty of Tourism and Hospitality Management
2
University of Western Sydney
2
Banco de España
1
CESifo
1
Center for Operations Research and Econometrics (CORE), École des Sciences Économiques de Louvain
1
College of Business
1
Departemen Manajemen dan Bisnis, Fakultas Ekonomi
1
Department of Economics and Related Studies, University of York
1
Dipartimento di Economia, Università degli Studi di Roma 3
1
EconWPA
1
Economics Department, Queen's University
1
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
1
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
1
Facoltà di Economia, Università degli Studi di Urbino
1
Hanken Svenska Handelshögskolan
1
Harvard Business School, Harvard University
1
IESE Business School, Universidad de Navarra
1
Institute for the Study of Labor (IZA)
1
International Employment Relations Association. Teaching, Learning and Research Symposium 4th 22-25 Nov. 2004 Ballarat, Vic.
1
International Telecommunications Society (ITS)
1
School of Construction, Property and Planning
1
School of Management
1
Tinbergen Institute
1
Tinbergen Instituut
1
ToKnowPress
1
Wirtschafts- und Sozialwissenschaftliche Fakultät, Friedrich-Alexander-Universität Erlangen-Nürnberg
1
Økonomisk institutt, Universitetet i Oslo
1
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
47
International journal of services and operations management
34
International journal of productivity and quality management : IJPQM
32
Total quality management & business excellence
32
Cogent business & management
24
IMF Staff Country Reports
24
Cogent Business & Management
23
Services marketing quarterly
21
Journal of hospitality marketing & management
20
Quality management journal : QMJ
18
The service industries journal
17
International journal of services and operations management : IJSOM
15
International journal of services, economics and management
15
International journal of business information systems : IJBIS
14
International Journal of Financial Services Management
13
International Journal of Services, Economics and Management
13
Journal of travel and tourism marketing
11
International journal of business excellence : IJBEX
10
International journal of business and globalisation : IJBG
9
International journal of business excellence
9
Journal for global business advancement : JGBA
9
Management science : journal of the Institute for Operations Research and the Management Sciences
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Management Science
8
Nepalese journal of economics : a publication of Uniglobe College
8
Nepalese journal of finance : a publication of Uniglobe College
8
Health marketing quarterly
7
International journal of services technology and management
7
World Review of Entrepreneurship, Management and Sustainable Development
7
Global business review
6
International Journal of Business Performance Management
6
International journal of electronic customer relationship management : IJECRM
6
International journal of financial services management : IJFSM
6
International journal of shipping and transport logistics : IJSTL
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Administrative Sciences
5
Administrative Sciences : open access journal
5
Cuadernos de Gestión
5
Journal of business economics and management
5
Journal of vacation marketing
5
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Source
All
ECONIS (ZBW)
822
RePEc
250
EconStor
71
BASE
18
Other ZBW resources
1
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1
The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong
Chan, Andrew
;
Hsu, Cathy H. C.
;
Baum, Tom
- In:
Journal of travel and tourism marketing
32
(
2015
)
1/2
,
pp. 18-33
Persistent link: https://www.econbiz.de/10011312616
Saved in:
2
Examining service shortfalls : a case study of Chinese group package tours to Australia
Chen, Hanyu
;
Weiler, Betty
;
Young, Martin
- In:
Journal of vacation marketing : an international journal
24
(
2018
)
4
,
pp. 371-386
Persistent link: https://www.econbiz.de/10011951667
Saved in:
3
Travel motivations of Iranian tourists to Turkey and their satisfaction level with all-inclusive package tours
Ozturk, Yuksel
;
San, Rana Allahyari
;
Okumus, Fevzi
; …
- In:
Journal of vacation marketing
25
(
2019
)
1
,
pp. 25-36
Persistent link: https://www.econbiz.de/10011986581
Saved in:
4
Service quality of ski group package tours : a modified importance-performance analysis
Liu, Shih-Hao
;
Tsai, Chin-Hsiang
- In:
International journal of services and operations …
46
(
2023
)
1
,
pp. 35-59
Persistent link: https://www.econbiz.de/10014364451
Saved in:
5
Restaurant tipping discrimination : evidence from a representative sample of US households
Jahan, Nusrat
;
Leschewski, Andrea
;
Davis, David E.
- In:
Journal of agricultural & food industrial organization
21
(
2023
)
2
,
pp. 117-127
Persistent link: https://www.econbiz.de/10014293769
Saved in:
6
A study on factors affecting customer intention to use the express bus
Nguyen Van Phuong
;
Nguyen Trung Hieu
;
Le Bao Toan
- In:
Tạp chí khoa học
34
(
2018
)
5E
,
pp. 81-92
Persistent link: https://www.econbiz.de/10012139259
Saved in:
7
Implementing city hotel service quality enhancements : integration of Kano and QFD analytical methods
Kuo, Chun-Min
;
Chen, Hsi-Tien
;
Boger, Ernest
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 748-770
Persistent link: https://www.econbiz.de/10011578957
Saved in:
8
Testing the effect of service quality on brand equity of automotive industry : empirical insights from Malaysia
Hanaysha, Jalal
- In:
Global business review
17
(
2016
)
5
,
pp. 1060-1072
Persistent link: https://www.econbiz.de/10011644016
Saved in:
9
Internet-banking customer analysis based on perceptions of service quality in
Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
Saved in:
10
A gap analysis of customer perceptions and expectations of service quality amongst mobile telephony companies in Ghana
Puni, Albert
;
Okoe, Abednego Feehi
;
Damnyag, John B.
- In:
Journal of management and strategy : JMS
5
(
2014
)
3
,
pp. 60-70
Persistent link: https://www.econbiz.de/10010440692
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