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69
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58
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44
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Dr. Ing. h.c. F. Porsche AG
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ECONIS (ZBW)
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1
The buffering effects of salesperson service behaviors on customer loyalty after service failure and recovery
Inyang, Aniefre Eddie
- In:
Journal of managerial issues : JMI
27
(
2015
)
1/4
,
pp. 102-119
Persistent link: https://www.econbiz.de/10011430594
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2
To be or not to be (loyal) : is there a recipe for customer loyalty in the B2B context?
Russo, Ivan
;
Confete, Ilenia
;
Gligor, David M.
;
Autry, …
- In:
Journal of business research : JBR
69
(
2016
)
2
,
pp. 888-896
Persistent link: https://www.econbiz.de/10011436340
Saved in:
3
An empirical study on customer retention and customer loyalty
Alhawari, Damer
- In:
International journal of information systems and change …
7
(
2015
)
3
,
pp. 183-202
Persistent link: https://www.econbiz.de/10011540322
Saved in:
4
Building, measuring, and profiting from customer loyalty
Watson, George F., IV.
;
Beck, Joshua T.
;
Henderson, Conor M.
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
6
,
pp. 790-825
Persistent link: https://www.econbiz.de/10011409937
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5
Antecedents of customer loyalty in hospitals
Venkateswarlu, P.
;
Ranga, Vivek
;
Sreedhar, A.
- In:
The IUP journal of marketing management : IJMM
14
(
2015
)
4
,
pp. 7-19
Persistent link: https://www.econbiz.de/10011411977
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6
Buyer loyalty in business markets : can the firm and salesperson get what they truly desire?
Wang, Guocai
;
Wang, Xiaoyan
;
Long, Yu
;
Wee, Chow Hou
; …
- In:
Journal of business-to-business marketing
22
(
2015
)
3
,
pp. 197-210
Persistent link: https://www.econbiz.de/10011413358
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7
Is there a relation between religiosity and customer loyalty in the Chinese context?
Tang, Gui
;
Li, Dong
- In:
International journal of consumer studies
39
(
2015
)
6
,
pp. 639-647
Persistent link: https://www.econbiz.de/10011418945
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8
Model for measuring customer loyalty towards a service provider
Skačkauskienė, Ilona
;
Vilkaitė-Vaitonė, Neringa
; …
- In:
Journal of business economics and management
16
(
2015
)
6
,
pp. 1185-1200
Persistent link: https://www.econbiz.de/10011421758
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9
Importance of CEM in CRM-CL framework
Singh, Jagwinder
;
Saini, Shivani
- In:
Journal of modelling in management
11
(
2016
)
1
,
pp. 91-115
Persistent link: https://www.econbiz.de/10011479509
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10
Beyond brand loyalty : brand sustainability
Schultz, Don E.
;
Block, Martin P.
- In:
Journal of marketing communications
21
(
2015
)
5
,
pp. 340-355
Persistent link: https://www.econbiz.de/10011487797
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