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Qualitäts- und Zufriedenheitsmessung als CRM-Basis
Pepels, Werner - In: Effektives Customer Relationship Management : …, (pp. 25-56). 2008
Persistent link: https://www.econbiz.de/10003749389
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The causal effect of service satisfaction on customer loyalty
Hang, Guofang; Sudhir, K. - In: Management science : journal of the Institute for … 67 (2021) 1, pp. 317-341
Persistent link: https://www.econbiz.de/10012435279
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Determinants of the satisfaction of students studying in private universities : application of Kano model
Venkateswarlu, P.; Malaviya, Sanjeev; Vinay, Muddu - In: Theoretical economics letters 10 (2020) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10012491406
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Improving customer satisfaction in proactive service design : a Kano model approach
Wenninger, Annette; Rau, Daniel; Röglinger, Maximilian - In: Electronic markets : EM ; the international journal of … 32 (2022) 3, pp. 1399-1418
Persistent link: https://www.econbiz.de/10013463446
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New approach based on proximity/remoteness measurement for customer classification
Akhyani, Fatemeh; Birjandi, Alireza Komeili; Sheikh, Reza; … - In: Electronic commerce research 22 (2022) 2, pp. 267-298
Persistent link: https://www.econbiz.de/10013263019
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Qualitäts- und Zufriedenheitsmessung als CRM Basis
Pepels, Werner - In: Effektives Customer Relationship Management : …, (pp. 23-49). 2013
Persistent link: https://www.econbiz.de/10014546728
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How do interactions of Kano model attributes affect customer satisfaction? : an analysis based on psychological foundations
Tontini, Gerson; Solberg Søilen, Klaus; Silveira, Amélia - In: Total quality management & business excellence : an … 24 (2013) 11, pp. 1253-1271
Persistent link: https://www.econbiz.de/10010207252
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Measuring service quality : the student as primary consumer
Hefer, Y.; Cant, Michael C. - In: International business and economics research journal 13 (2014) 6, pp. 1251-1260
Persistent link: https://www.econbiz.de/10011279839
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Measuring customer satisfaction on WebQual dimension for online banking : an empirical study
Goswami, Shubham - In: Paradigm : the journal of Institute of Management Technology 17 (2013) 1/2, pp. 25-36
Persistent link: https://www.econbiz.de/10011759242
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Measuring grocery stores service quality in Indonesia : a retail service quality scale approach
Leonnard - In: Studies and scientific researches / Economics edition / … 26 (2017), pp. 32-44
Persistent link: https://www.econbiz.de/10011810785