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Customer satisfaction in the digital era: Evidence from Islamic banking

Zouari, Ghazi; Abdelhedi, Marwa - In: Journal of Innovation and Entrepreneurship 10 (2021) 1, pp. 1-18

results are derived based on a relatively averagesample size in one country (Tunisia). It might also be useful to enlarge the …

Persistent link: https://www.econbiz.de/10013205671

Assessing the service quality and customer satisfaction on Islamic banking by using SERVQUAL model

Muhammad Zulfaris Mohd Salleh; Azwan Abdullah; Che … - In: Research in world economy 10 (2019) 2, pp. 79-83

Persistent link: https://www.econbiz.de/10012231943

Does financial technology matter? : evidence from an alternative banking system

Almulla, Dur; Aljughaiman, Abdullah A. - In: Cogent economics & finance 9 (2021) 1, pp. 1-21

The purpose of this study is to examine the impact of the financial technology (fintech) services provided by banks on their performance. We also investigate the influence of fintech firms' growth (as competitor firms) on banks' financial performance. We extend our analysis to investigate the...

Persistent link: https://www.econbiz.de/10013184000

Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model

Ali, Muhammad; Raza, Syed Ali - In: Total quality management & business excellence : an … 28 (2017) 5/6, pp. 559-577

Persistent link: https://www.econbiz.de/10011723722

Relevance of e-SERVQUAL for determining the quality of FinTech services

Baber, Hasnan - In: International journal of electronic finance : IJEF 9 (2019) 4, pp. 257-267

Persistent link: https://www.econbiz.de/10012162740

Exploring the relationship between customer loyalty and financial performance of banks : customer open innovation perspective

Ur Rashid, Md. Harun; Nurunnabi, Mohammad; Mahfuzur Rahman - In: Journal of open innovation : technology, market, and … 6 (2020) 4/108, pp. 1-19

In the age of technology, continuous innovation is the ultimate motto of the financial sector to attract customers. Firms in the financial sector must be innovative in terms of service quality and operational performance to obtain customer loyalty and gain financial stability. A dearth of...

Persistent link: https://www.econbiz.de/10012297683

Barriers to service quality in the banks of Pakistan : a comparative study of Islamic and conventional banks

Shabbir, Malik Shahzad; Rehman, A. - In: Inventi impact: microfinance & banking (2016) 2, pp. 114-120

Persistent link: https://www.econbiz.de/10011512902

The distinction as an innovative dimension of SERVQUAL model for Islamic banks

Tahir, Safdar Husain; Ullah, Waseem; Haider, Mubarak Hussain - In: International journal of business innovation and … 28 (2022) 2, pp. 246-262

Persistent link: https://www.econbiz.de/10013253185

Understanding the service quality and customer satisfaction of mobile banking in Bangladesh : using a structural equation model

Khan, Abdul Gaffar; Lima, Reshma Pervin; Mahmud, Md. Shahed - In: Global business review 22 (2021) 1, pp. 85-100

Persistent link: https://www.econbiz.de/10012483214

Investigating the relationship between service quality and customer satisfaction of BKash in Bangladesh

Khan, Abdul Gaffar; Mahmud, Md. Shahed; Lima, Reshma Pervin - In: International journal of financial services management … 10 (2020) 1, pp. 1-17

Persistent link: https://www.econbiz.de/10012284657

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